Back

Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

4.6
968 Reviews

970 East I-30

Rockwall, TX

75087

Directions

By Type

Showing 968 reviews

August 22, 2024

Our vehicle was in for a month and we never heard from our service advisor. We had to reach out for updates and we always got “a couple days more” until it was a month. We also never heard from the servic More

by AnywhereButRockwallJeep
Recommend Dealer
No
Employees Worked With
Lance
Aug 24, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

AnywhereButRockwallJeep, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration due to the poor communication. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at rruth@rockwalldodge.com, I would like to discuss how we can regain your trust. Sincerely, Ricky Ruth General Manager rruth@rockwalldodge.com

August 21, 2024

Professional, friendly and quick service. First time at this dealership and our service guy was Ron and he was great! I appreciated the way he offered a way for us to save money on our oil ch More

by Rhonda G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Vigil
Aug 24, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello Rhonda, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Austin was incredibly helpful with getting my truck fixed. He went above and beyond to accommodate my family. More

by cmtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 24, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2024

My experience was positive, the rep was very helpful and ensured all my needs were met. She kept me updated during the process. I highly recommend Rockwall Christler Jeep Dodge 😊 More

by Keefjones13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
Aug 23, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2024

Great experience they fix my car and it's running better than ever ,I'm completely satisfied More

by williefrzr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 18, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2024

Greeted in the drive up lane, check in process was very quick and polite. After check in let me know where waiting area was and the I would be updated via text on the progress and if there were any additi More

by Larrycope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
Aug 16, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, thank you for taking the time to leave a review for us at Rockwall Chrysler Dodge Jeep RAM. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2024

Excellent service from Justin. I would probably go back if I had another issue. 15 More

by Jmtarell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 16, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Rockwall Chrysler Dodge Jeep RAM

August 13, 2024

Great place , friendly people, ready to listen and give you options. No pressure buying of cars More

by tobiasyungu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan
Aug 17, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2024

Austin was great help listened to my concerns, kept me informed on issues and had a overall great experience. More

by edwardgzz1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 16, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Chrysler Dodge Jeep RAM! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2024

Always a great experience. Customer Service is awesome. My car is running great. I love Rockwall Doge. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
Aug 16, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for your loyalty! The team at Rockwall Dodge is thrilled to hear that you always have a great experience and that your car is running smoothly. They appreciate your kind words about their awesome customer service!

...
20
...