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Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

Overview
Reviews
4.6
976 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 976 reviews

February 15, 2024

Bought my truck here 2 years ago. One of the lowest stress vehicle purchases I’ve made. The purchase went great and every service appointment has been just as great. More

by Jessy F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Darrow
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Feb 17, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We're thrilled to hear that your truck purchase experience was low-stress and that every service appointment has been equally great. Providing a positive and stress-free experience is important to us, and we're glad that we've been able to consistently meet your expectations. Thank you for choosing us, and we look forward to continuing to serve you in the future!

February 12, 2024

Great service department. See Dusty for a professional courtesy and straight forward service and answers More

by Syarb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DUSTY
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Feb 13, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for the positive feedback! We're glad to hear that you had a great experience with our service department and that Dusty provided professional courtesy and straightforward service. We appreciate your business!

February 10, 2024

Even though it took several attempts to correct the issue Christina was very helpful throughout the process. More

by J-Richardson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Feb 13, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for your patience and understanding during the process. We appreciate your feedback and are glad to hear that Christina provided helpful assistance. We value your satisfaction and look forward to providing you with excellent service in the future. Safe travels!

February 09, 2024

Christina is excellent to work with. She went out of her way several times for me. Repairs were done quickly and thoroughly. It was GREAT to work with someone so professional and articul More

by Pamwert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTINA RICO
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Feb 13, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

It's wonderful to hear about your positive experience with Christina! We're glad she went out of her way to assist you, and that the repairs were done quickly and thoroughly. Professionalism, articulation, and genuine kindness are traits we value in our team, and we're pleased Christina exemplified these qualities. Thank you for considering the dealership trustworthy and fair. We appreciate your recommendation and look forward to serving you again in the future!

February 08, 2024

I was pleased with the way the dealership helped me with my trade in and the purchase of my new truck More

by johncompton72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Ballou
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Feb 10, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We're pleased to hear that you had a positive experience with our dealership, especially regarding your trade-in and the purchase of your new truck. Thank you for choosing us, and we hope you continue to enjoy your new truck!

February 07, 2024

Christina is awesome. Her customer service is the best. Always good service at Rockwall Jeep Dodge More

by MarshaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rico
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Feb 10, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We're glad to hear that Christina provides awesome customer service and that you always receive good service at Rockwall Jeep Dodge. Your positive feedback is appreciated, and we'll make sure to pass on your compliments to Christina. Thank you for choosing our dealership!

February 07, 2024

Had and issue with warranty part on my truck another dealership would not honor. I live an 90 min away from this dealership and they said bring it in. Erika, service advisor, spoke with her manager abou More

by ChadT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
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Feb 10, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We're thrilled to hear about the positive experience you had at Rockwall Chrysler Dodge Jeep Ram, especially with Erika's assistance. It's great that they were willing to address the warranty issue and provide a solution for you. We appreciate your decision to bring all your maintenance to Rockwall from Tyler, and we're glad to have earned your trust. Thank you for choosing Rockwall Chrysler Dodge Jeep Ram, and we look forward to continuing to provide excellent service for you!

February 06, 2024

Excellent service and always friendly. Promised time frame and it was even better. Thank you More

by callifrank1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Feb 09, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 05, 2024

Went to this dealership for a recall. Service attendant was knowledgeable. The wait time was not long. More

by Lopez29t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know
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Feb 22, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Thank you for bringing this to my attention. I apologize for not meeting your expectations. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@rockwalldodge.com. I look forward to speaking with you. Kelly McMullen, General Manager

January 25, 2024

Great service and a friendly atmosphere. ..sales staff was wonderful...we drove 140 miles to deal here...would drive 500...they definitely appreciate the customer More

by johnnylopez45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shirley James
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Jan 26, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

We're delighted to hear about your positive experience with our great service, friendly atmosphere, and wonderful sales staff. It's truly appreciated that you drove 140 miles to deal with us, and the fact that you would drive 500 miles speaks volumes. We're grateful for your loyalty. Thank you for choosing us, and we truly value your business!

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