Rockwall Chrysler Jeep Dodge RAM

Car used for drop off Let me say this statement represents upper management. You would think when you are going to get picked up or dropped off you would have new vehicle Let me say this statement represents upper management. You would think when you are going to get picked up or dropped off you would have new vehicle not something from 1994 with over 200000 miles and smells and is dirty. This vehicle represents the dealership More

Great service experience Rodney was helpful. Love the ability to make appointments online and the text notifications. The car was done sooner than promised. Good experience fo Rodney was helpful. Love the ability to make appointments online and the text notifications. The car was done sooner than promised. Good experience for service. Definitely recommend. More

Excellent customer service Customer service is excellent and Shane was easy to work with . He listened to what I wanted and needed in a vehicle and he definitely delivered. Customer service is excellent and Shane was easy to work with . He listened to what I wanted and needed in a vehicle and he definitely delivered. More

Good experience, better than other dealers. Went to Dallas Dodge to look at new & used Chargers. They weren’t very helpful and did not want to present me with any options. Went to Rockwall Dodge Went to Dallas Dodge to look at new & used Chargers. They weren’t very helpful and did not want to present me with any options. Went to Rockwall Dodge even though it was farther. Brad was very helpful and worked with us to get us the car we wanted at the price we wanted. More

Happy with vehicle, disappointed with the sale. The sales person and finance manager, were very knowledgeable, courteous, polite and experienced. The sale of the car was disappointing, I previous The sales person and finance manager, were very knowledgeable, courteous, polite and experienced. The sale of the car was disappointing, I previously bought two cars from this dealership, that did not go very far because I did not get any discount on the price of the used car. Also I did not want the fabric guard and after negotiating cost down to $100 above dealers cost I agreed to it. However I called the manufacturer and they told me that it did not cover vehicles four years or older, furthermore I cannot cancel the fabric guard. So the paint chips or fabric tears are not covered on the 2015 Challenger I bought, they said the only thing they would cover would be just to clean the fabric. So I was mislead in the sales of the fabric guard. After the sale of the car, I found out the a/c compressor was bad, that was disappointing but the sales person assured me that it would be fixed and it was, the service department fixed it and had the car a day later. So, would I recommend this dealership to someone else, No, will I purchase another vehicle from this dealership, NO never again. I had a better experience with the first two cars I bought from this dealership, although I like the 2015 Challenger I purchased very much, I have to be honest and say I was disappointed with the sale of the car, a discounted price and no fabric option would have made the purchase a whole lot better. More

Excellent Customer Service! I found my Jeep online and called to set up an appointment to stop by that evening. Kevin was waiting for me with keys in hand to go for a test drive. I found my Jeep online and called to set up an appointment to stop by that evening. Kevin was waiting for me with keys in hand to go for a test drive. He demonstrated all the features and explained the purchasing process. I bought my Jeep that same evening and have enjoyed driving it ever since! Everyone at the dealership has been friendly and helpful, but Kevin really made a difference for me. He took the time to answer all my questions and made me feel valued as a customer. I highly recommend Rockwall Dodge! More

Service Explained what was do and did the Job. It took a little over an hour which I was told by the service writer, I will return to the dealership Explained what was do and did the Job. It took a little over an hour which I was told by the service writer, I will return to the dealership More

Awesome Service I took my car in for repairs and the service was awesome! The service rep Allison was spot on with the communication of where my car was in the repair I took my car in for repairs and the service was awesome! The service rep Allison was spot on with the communication of where my car was in the repair process and I got the car back 2 days before the expected date due. The best experience I have had at any dealership. More

With Out Asking When I bought the truck I had 5 oil changes and tire rotations. I had completely forgotten I had the rotations. I came in for an oil change. When Meg When I bought the truck I had 5 oil changes and tire rotations. I had completely forgotten I had the rotations. I came in for an oil change. When Megan sent the truck back, (without having to be asked) she took it on herself to have the tires rotated. In this day and age initiative is rare. The service manager Joseph has trained them well. When all you ever hear is the negative in reviews when someone goes the extra mile they should be recognized. More

service Did not have an appointment but Rodney was able to get me in and have a guy give me a ride home. I received a couple of phone calls with updates from Did not have an appointment but Rodney was able to get me in and have a guy give me a ride home. I received a couple of phone calls with updates from Rodney. More