Rockwall Chrysler Jeep Dodge RAM

Rockwall Dodge becoming the CHAMPS! The back story... After purchasing a new vehicle from Dallas Dodge my check engine light came on TWICE before reaching 1,000 miles. I had a HORRIBLE e The back story... After purchasing a new vehicle from Dallas Dodge my check engine light came on TWICE before reaching 1,000 miles. I had a HORRIBLE experience while attempting to have my new car serviced at Dallas Dodge. I left without my car being fixed or even looked at in a two hour time frame during my scheduled appointment. I decided to try my luck at Rockwall Dodge. I scheduled an appointment, arrived on time, and was given honesty from the start. My service advisor made sure to update me during the diagnostic and after when checking on availability on parts. I ended up having to leave with a rental and pick up my vehicle two days later. I am a satisfied customer. I appreciate the honesty, communication, and excellent customer service I received at Rockwall Dodge. More

Dodge Citadel suspension noises Brian Osborn took the extra time to diagnose and direct the repair of an unusual suspension noise. Am very happy with Rockwall Dodge service. While c Brian Osborn took the extra time to diagnose and direct the repair of an unusual suspension noise. Am very happy with Rockwall Dodge service. While car repair or just a simple oil change can sometimes be difficult, they go out of their way to please. Steve Robbins More

Always a hassle Rockwall dodge service department always provides a hassle with their service. I went in with a $15 oil change coupon that they sent to my house and Rockwall dodge service department always provides a hassle with their service. I went in with a $15 oil change coupon that they sent to my house and they fought me to honor. They said that coupon is for conventional oil, which we don't offer. I explained how that was pretty tricky to send out coupons for stuff you don't offer. They said we don't send those out, even though their name is on it. They eventually gave me the price, but it is a shame they choose to ruin the experience. I experienced very similar issues with the parts department and a Costco voucher. More

Selling Jeep with Unsafe Spare Tire Doug Hogue is working with us to get a safe spare tire on my daughter's Jeep. It's ashame that an unsafe spare tire was put on this Jeep to begin w Doug Hogue is working with us to get a safe spare tire on my daughter's Jeep. It's ashame that an unsafe spare tire was put on this Jeep to begin with. More

Transmission trouble Ron Martin was outstanding with communication and making sure the car service was done right...thanks, Ron! The car was repaired and even washed/vacuu Ron Martin was outstanding with communication and making sure the car service was done right...thanks, Ron! The car was repaired and even washed/vacuumed! More

Above and beyond customer service I had moved from another state and the dealership I went to previously did not properly fix my truck and were not clear at communicating the issues. R I had moved from another state and the dealership I went to previously did not properly fix my truck and were not clear at communicating the issues. Rockwall righted that wrong and helped me out tremendously. I appreciate everything they did and will be a customer of theirs for life. More

Engine Replacement Dodge Power Wagon 2500 Very honest and friendly service advisers. Was concerned about what to expect on my truck considering it needed a major repair. We picked it up and i Very honest and friendly service advisers. Was concerned about what to expect on my truck considering it needed a major repair. We picked it up and it looks like the day I bought it. Every clip, clamp, hose and detail looks right. very detailed mechanic. Very knowledgeable & helpful service advisers. Got my truck back clean. The friendliness and fairness of the entire dealership is a good enough reason for me to not go any where else. To be honest, I'm a Hispanic truck driver from San Antonio and I went in there wearing old jeans and a t-shirt and was listened to and treated very nice every time. That meant a lot to me and my wife. We were needing another vehicle and decided to buy another truck here the same day. Best dealer experience ever. Thank you guys! More

Rockwall Dodge I was greeted promptly and service advisor offered me alternatives right away. Repair was completed before estimated time. Great service with a can-do I was greeted promptly and service advisor offered me alternatives right away. Repair was completed before estimated time. Great service with a can-do positive attitude. More