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Rockwall Ford

Rockwall, TX

4.7
1,070 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,070 reviews

December 05, 2021

Would give a more positive review but hard to do when I have yet to receive my truck. Working with salesperson was a positive experience. Doing her best to keep things moving along. Doesn’t help that I liv More

by Shoeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Moore
Dec 08, 2021 -

Rockwall Ford responded

Thank you for the feedback. We thank you for your business!

November 30, 2021

Brian always takes good care and provides great customer service. Will continue to ask for him More

by Rainey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 30, 2021 -

Rockwall Ford responded

Thank you, Rainey, for your kind words for Brian! We thank you for your business and look forward to your next visit!

November 22, 2021

They helped me through every step of getting my car fixed which took a lot of stress off of me. I was totally pleased when I got my car back. I would recommend them to anyone who would need their services. More

by Stitchintime81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moses, Buddy Mays
Nov 23, 2021 -

Rockwall Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 22, 2021

Explorer had brake vibration. Took it in for special $100 brake pad replacement. Spent $500 and the brakes are worse than when I took it in. 10 years ago I stopped using Ford service at this location, becaus More

by rothjim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kris
Jan 17, 2022 -

Rockwall Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Buddy Mays the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.

November 18, 2021

Very prompt, and delivered as they promised, did what I asked and made recommendations as to what needed to be done in the future. More

by rduke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor, don't remember his name
Nov 18, 2021 -

Rockwall Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 16, 2021

My advisor was very professional and very helpful I had an 8am appointment and he had me out within the hour More

by Dthom26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khris Davis
Nov 16, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

November 15, 2021

Bianca listened and addressed the issues I had and they found additional issues and took care of them as well More

by cowboydwn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bianca
Nov 15, 2021 -

Rockwall Ford responded

Thank you for your kind words for Bianca, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!

November 15, 2021

Very Pleased with my Service Experience My Service Very Pleased with my Service Experience My Service Advisor was excellent. He listened to what concerns I had and addressed them. Awesome! More

by jbickle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Callaway
Nov 16, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

November 13, 2021

Kris Wade done an awesome job. He explained to me in detail what was going to be done to my truck More

by Rickbrowning911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Nov 13, 2021 -

Rockwall Ford responded

Thank you, Rick, for your kind words Kris! We thank you for your business and look forward to your next visit!

November 05, 2021

The service technician was very knowledgeable. He explained what my vehicle needed. Keith showed an interest in knowing that I understood. Keith was very professional. Great Service!! More

by HCH6472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith
Nov 09, 2021 -

Rockwall Ford responded

Thank you for your kind words for Keith! We thank you for your business and look forward to your next visit!

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