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Rockwall Ford

Rockwall, TX

4.7
1,044 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,044 reviews

August 17, 2021

They listen to your requests and are very attentive and get the job done right! More

by Justkaren64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Aug 17, 2021 -

Rockwall Ford responded

Thank you for the feedback. We thank you for your business and look forward to your next visit!

August 10, 2021

JJ took care of me and I had my new truck in a couple of hours. More

by deanda22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JJ and Finance Manager.
Aug 12, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 10, 2021

They gave me a quote of $430 for repairs. When they were done the charges were over $700. No one communicated the additional charges to me. I went back to check the text they had sent me, to make sure I had More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales rep
Aug 14, 2021 -

Rockwall Ford responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeffrey Hicks General Manager jhicks@rockwallford.com

August 09, 2021

Brought my 2020 King Ranch F150 in for first service and a couple of warranty items. Melissa was great and kept me updated on status since they had to order parts. The truck had just been washed before go More

by jmcrowlett
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa
Aug 12, 2021 -

Rockwall Ford responded

Thank you for your kind words about Melissa! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

August 06, 2021

Fairly quick used vehicle purchase. Omar was able to answer my questions and worked hard to make the sale. Vehicle was clean with a good interior which was important. More

by ucfhubbard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Mendias
Aug 12, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 05, 2021

Brycen took great care of me. He is very personable and showed me all the cool features on my new truck. I would Recommend everybody buying a vehicle at Rockwall Ford. More

by Cesar Trevino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce and Ricky
Aug 12, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 05, 2021

Quick & easy transaction from sales to finance. I just paid off my truck and had catastrophic engine repairs needed, but Rockwall Ford gave me a good trade in for my F-150 and although I did not want anot More

by Baited and Switched
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hubnik
Aug 14, 2021 -

Rockwall Ford responded

I apologize that your experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com Jeffrey Hicks General Manager

Aug 14, 2021 -

Baited and Switched responded

Oh man, that was not supposed to say bait and switched. I do not recall even putting that. I had a good experience with you all. My old truck had a major engine issue and you guys gots me set up while I was on vacation so I just had to pick it up. Not sure where the xxxx baited and switched came from. I had a terrible experience with Town East that I did pull a bait and switch and I did not buy from them, but that was a about 6 years ago.

August 04, 2021

First time i got my car serviced here since i bought it. My service advisor Ronald Greene was very nice and got me taken care of. My truck was ready within the given time frame and was done faster than at K More

by Jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Greene
Aug 12, 2021 -

Rockwall Ford responded

Thank you, Jake, for your kind words about Ronald! We are very happy to hear that we were able to provide you with an enjoyable experience!

July 30, 2021

Took my collectable 2008 Saleen Dan Gurney Signature in for throttle body sensor replacement. Excellent job, great service, now back to perfect . We highly recommend Rockwall Ford. More

by sigwardtpl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bianca Vasgird
Aug 12, 2021 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 28, 2021

Kris in service was great and very responsive to our questions. Will definitely be back, wouldn’t trust anyone else with our truck. Thank you More

by goodson5151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris
Aug 12, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

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