Rockwall Ford

Recommend Rockwall Ford Rarely is buying a car a smooth and pleasant experience. Rockwall Ford was a pleasure to work with. I test drove half a dozen different types of vehic Rarely is buying a car a smooth and pleasant experience. Rockwall Ford was a pleasure to work with. I test drove half a dozen different types of vehicles so that I could determine which suited me best. Once I narrowed my choice to 2 vehicles I started asking about changes to tailor my purchase to my exact wants. That's my point, I always felt that my sales guy, Ernest, was listening. He never tried to sell me a car but he listened to what I wanted. Each time he responded by giving me what I asked for. When it came time to make the purchase I told them what I wanted and the negotiations were up front and honest (I had done my due diligence, fact checked their claims and shipped their pricing). Every member of Rockwall Ford that I spoke with was professional, courteous and matter-of-fact. I am very satisfied with my purchase as well as my experience with Rockwall Ford. More

Very helpful and expedient. right from the start Hannah asked if I needed any help. They went right to work identifying what was available in the type and price range. They had right from the start Hannah asked if I needed any help. They went right to work identifying what was available in the type and price range. They had the price all documented and gave me time to decide. No pressure just follow up from Hannah. When I called to say I would buy it. They had everything ready. More

Factory Recall—services Over and above Attention to my needed work Great experience and great service Service technician went well beyond my expectations to assist both m Over and above Attention to my needed work Great experience and great service Service technician went well beyond my expectations to assist both me and my wife in programming out phones to pair up with our vehicles More

Dealership you want to use. Very knowledgeable and friendly in respect to the concerns of my need of repair to my truck. Was in and out of their shop in about 45 minutes. Very knowledgeable and friendly in respect to the concerns of my need of repair to my truck. Was in and out of their shop in about 45 minutes. More

Serviced my F150 Raul was very helpful, service was quick. He explain all the services that needed to be done to my truck and why. Thanks again Raul Raul was very helpful, service was quick. He explain all the services that needed to be done to my truck and why. Thanks again Raul More

Poor Service Communication I had an Appointment Saturday at 8:30am for an oil change/rotation/replace an exhaust bracket. I was checked in by Elizabeth. Elizabeth updated my inf I had an Appointment Saturday at 8:30am for an oil change/rotation/replace an exhaust bracket. I was checked in by Elizabeth. Elizabeth updated my information electronically since it appears Rockwall Ford did not have my correct Maintenance Package. This concerned me since I have had service there before and I have paid for all Maintenance and bumper to bumper coverage for 100K. I called at 1:30pm to inquire if my vehicle was ready for pickup.(5hrs later mind you) Elizabeth informed me that they got busy with other work in the shop and they will TRY to have my vehicle done by close of business.(I believe they close at 5:30pm) I informed Elizabeth that was not acceptable as I had to be in Dallas by 6pm. She said she would check to see if she can make this happen. She called about an hour later to inform me that my truck will be ready shortly. She also informed me that they are unable to weld the exhaust bracket that had sheared off of my 2016 Ford F-150. She said that they or I can take it to a muffler shop to have it welded. Elizabeth informed that they have a shop they work with. I picked up my vehicle around 3pm and asked about the exhaust bracket and why they were not going to replace this. Elizabeth said we have no idea if you broke it or it was a MFG issue. I asked if she even checked to see if this would be covered as this vehicle has never been taken off of the pavement and there is no damage around my exhaust pipe area. She said that she would check on it on Monday, and get back with me. She gave me the information for the muffler company. Its Friday and never heard back from Rockwall Ford, however they did send me this nice survey to fill out. I was very disappointed with this visit. Appointments do not mean anything, they never informed that it was going to take all day for this service, good thing that I called or I'm pretty sure my service would have never of happened. In the past while living in the Plano area, I had my vehicle service with Central Ford. That shop was awesome. Not pleased at all with Rockwall Ford Service Department. More

F150 Service Service, recall and warranty work was performed in a timely manner.. Loaner was provided, but my understanding is that the loaner service is being dis Service, recall and warranty work was performed in a timely manner.. Loaner was provided, but my understanding is that the loaner service is being discontinued. More

I had a great exeprience and Ron Greene is just the best. The customer service I received and the care and concern was beyond compare. I have recommended this Ford dealership to my family and friends. I have The customer service I received and the care and concern was beyond compare. I have recommended this Ford dealership to my family and friends. I have to travel a lot further to this dealership, however it is worth it. My representative Ron Greene was attentive, he kept me apprised of everything that was going on with my car via email and phone calls. That type of customer service is almost unheard of these days. And they gave me options. The service was great, waiting area very comfortable and everyone smiles. More

Great experience with extremely courteous staff . Waiting area was clean and comfortable. Service was handled in a very timely manner. I will be using this location for all my service needs. . Waiting area was clean and comfortable. Service was handled in a very timely manner. I will be using this location for all my service needs. More

A ServiceReview if Our Escape My car was ready to be picked up an hour after I took it in. It was done correctly and very quickly. My service work was done very quickly and effic My car was ready to be picked up an hour after I took it in. It was done correctly and very quickly. My service work was done very quickly and efficiently. More