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Rocky Mountain Auto Brokers

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.2
2,341 Reviews
Our goal is to make your car buying experience the best possible. Rocky Mountain Auto Brokers virtual dealership offers a wide variety of used cars conveniently located in Colorado Springs, CO. If you are looking to purchase your dream car, you have come to the right place! At Rocky Mountain Auto Brokers, we pride ourselves in being the most reliable and trustworthy Pre-Owned dealer around. Our inventory is filled with some of the sweetest rides you've ever seen! To Schedule Your Service Appointment Now Click Below ! https://www.rockymountainautobrokers.com/xtime.htm
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4912 Carrera Pt

Colorado Springs, CO

80923

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Showing 2,341 reviews

November 17, 2020

Rocky Mountain Auto Brokers has a great selection of high wuort vehicles with honest and reasonable salsemen. Justin made the process of looking for a new vehicle easy and enjoyable. More

by Tyler L'Hotta
Recommend Dealer
Yes
Employees Worked With
Justin Alexopoulos
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November 17, 2020

Didn't have a good experience with this dealer. Pricing is high, and a lot of "extras" get tacked onto the price that drives overall cost of vehicles to unreasonable levels. Also, I was looking at one part More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neiman Lee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailey Kuiper
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Nov 21, 2020 -

Rocky Mountain Auto Brokers responded

Hey Mike, This is Adam Reynolds, the sales manager you spoke with here at the dealership in regard to this matter. I would like to start by stating that if the above comments were accurate, I would absolutely align with your frustration. That being said, the situation was very much different than what you had stated. First and foremost, you had initiated contact with us in regard to this particular van over six weeks prior to the actual sale of this Sienna. During this time, we were offered thousands less than our advertised price. After countless price concessions to our advertised price, there was at no time a deal that was agreed upon during the six week plus timeframe of negotiations. In fact, you had told my salesperson that your father offered to purchase a brand-new van and that he would pay the difference. My question to you is, at what point in time should a dealership turn down a full price offer and halt the sale of a vehicle to then contact a customer who has chosen to offer thousands less than the vehicle is advertised for and that had already been discounted? What baffles me is how you have come upon a feeling of utmost entitlement and believe that we are in the wrong for not "checking back with you" when it was very clear that we had not, and possibly would never, reach an agreement on price? The Sienna van was priced at the 3rd best price in a 750-mile radius. We use an analytic program that compares our inventory to other comparable vehicles by VIN to be specific comparisons. We had the vehicle listed at $28,854. The vehicle was priced $1,181 below our cost as the vehicle had been in inventory for 108 days at the date when the vehicle was sold. Your final offer of $27,100 was made on 11/14/2020. The van sold on 11/14/2020 to a customer at the price that was advertised. In my opinion, I feel that this review is nothing more than a way to vent frustrations that stem from missing out on a great deal on a quality vehicle. The frustrations that you are feeling, however, should not be with the dealership conducting business as should be conducted but with your own hesitation to capitalize on the 3rd best priced Sienna in a 750-mile radius. There were no "shady business practices" at use here. The only "shady" practice in place here was going online to bash a dealer who refused to lose thousands of dollars on a great vehicle as well as having the audacity to call us shady for not contacting you before we conduct business as anyone in their right mind would do exactly what transpired.

Nov 22, 2020 -

mike responded

Nice, long-winded response. Everything said in the original post is / was true. RMAB pricing model is one that starts the price of cars very high, and the extras that get tacked on at the end puts prices of vehicles out of bounds / reach. Good example is the dealer handling fee. $899??? This is one of the highest dealer fees in the state. What is RMAB doing more or different than other dealers to substantiate this? Answer is nothing, but it goes to explain why customers have to negotiate way down on the "up front" prices of cars on the RMAB lot, just like I did. And to further substantiate this... If the price RMAB set on the Sienna was truly the "3rd best price in a 750-mile radius", why did it sit on the RMAB lot for well over 3 months? Answer is dealer fees. Once people find out about the fees, the only way to compensate is to negotiate on the price of the car itself. And I couldn't believe the price that was quoted when I asked about a warranty. If RMAB think its cars are so good -- so reliable -- why on earth does it charge so much for a warranty? With these things --- and others ---- it isn't surprising why a deal wasn't reached on the vehicle I was looking at.

Nov 25, 2020 -

Rocky Mountain Auto Brokers responded

Again Mike, the sting you have apparently felt by missing out on the van I fear has not faded and is also apparent in your original review as well as within your response. The fact that you had left out any mention of how we had not "checked back with you" during the sale of the van to another customer is very revealing of this fact. Not much you can attack us on in regard to that front. We declined your multiple low offers and it is very much evident that you are somehow offended by this, hence the ongoing attempt to slight us at any turn. To begin, the $899 Dealer Preparation and Handling fee is approximately $200 higher than the average here in Colorado Springs. That being said, with our aggressive pricing model, we SAVE our customers far more than the $200 difference in the dealer fees. I feel that the lack of experience in dealership operations shines through in your response, so I have a quick Dealership Operations 101 condensed version for your future dealings with dealerships. As inventory begins to age on a dealerships lot, the price is slowly reduced for a number of reasons that would take far too long to explain to you. That being said, the vehicle was priced at the 3rd best value in a 750 mile radius due in large to the fact that our pricing is extremely competitive as well as the fact it had been in inventory for over 100 days, 108 days to be exact. The vehicle was sold at the list price to a customer that understood what value they were getting to include the dealer fees. As to your question of "If RMAB think its cars are so good -- so reliable -- why on earth does it charge so much for a warranty?", I will start by saying that we do not price our "warranties", the Vehicle Service Contract providers do. They price their contracts on a risked based pricing model that takes in to consideration the length of term of the contract, the amount of miles allowed during the contract, the amount of high tech components that the vehicle is equipped with, etc. etc.. I believe you had priced out the highest level of protection which would happen to include not only the major common components (i.e. motor, transmission, drivetrain etc. etc.), but the high-tech electronic components to boot. These are the highest risk components to have protected as, unlike with mechanical parts, you cannot maintain electronic items like sensors, navigation units, control models and the like. These simply fail upon whim and are by far the most expensive to replace due to the amount of high tech parts the vehicles are now equipped with, the high rate of failure of electronic components, as well as how complicated they are in nature. Another fun fact for you, these are not warranties as you have above referred to the contracts as such. They are Service Contracts. Warranties are from manufactures backing their product from the time a vehicle is produced and first put to service, i.e. from the original in-service date. Vehicle Service Contracts are from 3rd party companies that are providing peace of mind if and when a vehicle has a mechanical issue. As vehicles are made on earth and not in heaven, they will eventually break down. The price you received was not perceived by you to be a good deal, but neither was the price of our vehicle. That leads me to believe that you are not capable of perceiving value, that is of course you are receiving something for free. Value is simply perception and your perception, quite frankly, is very skewed. I can explain to you but I can not understand for you. Please save yourself, as well as myself, the time by not responding to this as the more you engage, the evidence of your misunderstanding of common business is made prevalent. Slighting a dealer's business because you missed out on a vehicle has no validity in a public forum.

Nov 26, 2020 -

mike responded

Good grief. If you're having to spend this much time explaining your business practices, there's clearly a BIG problem at RMAB!! VERY glad I didn't buy a car from RMAB!

November 15, 2020

Shane was very helpful, knowledgeable and friendly. He even drove over to the other location to pick us up and test drive the vehicle. I appreciate his patience with us having 2 children with us and makin More

by Russ M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Reynolds
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November 14, 2020

Great experience! Was shopping for a used 4runner, happened to drive through the auto park and saw one sitting in the corner of the lot. Stopped inside got a carfax report and came in the next day. I More

by NickD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvester Hagan, Viorica Marcu
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November 14, 2020

Great team work among the employees, each one of them stepped up to help me get a vehicle I was happy with! Thank you Jasmine T., Viorica M., Todd B., and Silvester H. You all made financing my first car More

by M21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Taylor, Viorica Marcu
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November 13, 2020

I couldn't believe how easy and fast everyone made the sale. Definitely recommend my friends to you for thete needs. Justin did again such a great job More

by Larryfnch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Alexopoulos, Todd Bishop
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November 12, 2020

Justin was very helpful and patient and guided us through the whole process. Will definitely recommend to friends even though we didn't end up purchasing. More

by Jessedconklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Alexopoulos
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November 12, 2020

I would recommend RMAB without hesitation. They have incredible inventory - I saw 4 or 5 vehicles I would have been happy to own. Jasmine was hugely helpful, as was Todd the sales manager. Financing wa More

by jeffk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine Velazquez, Todd Bishop
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November 12, 2020

Justin was very helpful. He tried to help out in any way he could. The process of acquiring the car was not what I expected, but Justin tried his best to ease the process. More

by Amos Ro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Alexopoulos
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November 10, 2020

Justin did everything he could to meet our needs. Ran all over the two lots to find options for us. Unfortunately, they didn’t have the right vehicle for us, but the dealership and Justin specifically were g More

by ryannkris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvester Hagan, Justin Alexopoulos
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