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Rocky Mountain Auto Brokers - Service Center

Colorado Springs, CO

3.7
248 Reviews

248 Reviews of Rocky Mountain Auto Brokers - Service Center

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March 21, 2023

The service department is FANTASTIC! Steve in the service department was professional, super kind and got my brake line replaced in less time than anyone else said they could do it. More

by Sherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Aderholt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tawairn Muniz,
Mar 22, 2023 -

Rocky Mountain Auto Brokers responded

Thank you, Sherri! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocky Mountain Auto Brokers. Steve Zornacki Service Director (719) 651-2780

March 20, 2023

The Customer service is good, The mechanical service is questionable, second time in for an oil leak and the oil leak still exist. I brought the truck in to get the continuing oil leak fixed, and while i More

by VRLOANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Savannah Helton
Mar 20, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Steve Zornacki Service Director (719) 651-2780

Mar 21, 2023 -

VRLOANS responded

Hi Steve, I brought the truck in to get the oil leak fixed for the second time and since it was going to be in the shop regular full-service oil change. Unfortunately, they apparently changed the oil and charged me $130.00+ for the service but did not repair the oil leak, or if they did it didn’t work still leaking, will need to schedule to bring it back. Last time I talked to Savana and was under the impression they would get it cured, sadly the day I brought it in Savana was not working and the person who received the vehicle claimed to be aware of the service needed but it doesn’t look like they did anything to cure the oil leak. Would like to schedule an appointment to get it repaired.

March 15, 2023

The worst dealership I have ever been to. Very unorganized, does not know what they’re doing and is extremely unprofessional. I have never had so many problems in my life when it comes to cus More

by XIANGWEN.3251B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve , Daniel Fitzpatrick
Mar 19, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sylvester Hagan General Sales Manager (719) 477-9009

March 09, 2023

Always taking my Truck to get serviced here! The waiting area is sweet too! They even let you discuss concerns with the mechanic if you want!!! More

by Brendandidyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 10, 2023 -

Rocky Mountain Auto Brokers responded

Thanks for sharing about your experience with Rocky Mountain Auto Brokers. We appreciate your business and hope to see you again soon! Steve Zornacki Service Director (719) 651-2780

March 07, 2023

Very clean facility, and very friendly staff. Got my car in and out within an hour! More

by AE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 08, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for taking the time to leave us a five-star review. Thanks for your great feedback. We truly appreciate your business. Steve Zornacki Service Director (719) 651-2780

March 06, 2023

They are incompetent liars. I will never return to this place. Doing work I did not request. One of the most dishonest places I have been to. More

by Jared Polis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 10, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience, Jared, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

March 04, 2023

Great service ! Friendly, knowledgeable and fair! No pressure sales. One of the best experiences I have had in a dealership. I will definitely be going back for fur More

by lawamberl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neiman Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Martinez
Mar 05, 2023 -

Rocky Mountain Auto Brokers responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rocky Mountain Auto Brokers! Steve Zornacki Service Director (719) 651-2780

March 02, 2023

My car was serviced and so appreciate the courtesy ride to and from the dealership and the great service of my car. More

by iltlwamh7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 02, 2023 -

Rocky Mountain Auto Brokers responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rocky Mountain Auto Brokers, we look forward to having you as one of our valued customers for many more years to come! Steve Zornacki Service Director (719) 651-2780

March 01, 2023

Went in to address a shake in the front end. Told the service writer it is at high speeds 70-80. The tech did not get the vehicle fast enough to replicate the problem. So that was it for the sha More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Schwebke
Mar 05, 2023 -

Rocky Mountain Auto Brokers responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I would love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let us know the best way to contact you and we will reach out. Sylvester Hagan General Sales Manager (719) 477-9009

February 28, 2023

Issues supposed to have been fixed from initial sale still not fixed. Now charging us! More

by cheermom928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Mar 04, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

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