Rocky Mountain Auto Brokers - Service Center
Colorado Springs, CO
248 Reviews of Rocky Mountain Auto Brokers - Service Center
The service department is FANTASTIC! Steve in the service department was professional, super kind and got my brake line replaced in less time than anyone else said they could do it. Steve in the service department was professional, super kind and got my brake line replaced in less time than anyone else said they could do it. More
The Customer service is good, The mechanical service is questionable, second time in for an oil leak and the oil leak still exist. I brought the truck in to get the continuing oil leak fixed, and while i questionable, second time in for an oil leak and the oil leak still exist. I brought the truck in to get the continuing oil leak fixed, and while in an oil change service, finally had a chance to drive the truck and the oil leak still exist. Did you attempt to repair the oil leak or did we just change the oil. More
The worst dealership I have ever been to. Very unorganized, does not know what they’re doing and is extremely unprofessional. I have never had so many problems in my life when it comes to cus Very unorganized, does not know what they’re doing and is extremely unprofessional. I have never had so many problems in my life when it comes to customer service. Fixing my car from Rocky Mountain took almost a year. And I took off of work and school for them to get nowhere for the longest time. More
Always taking my Truck to get serviced here! The waiting area is sweet too! They even let you discuss concerns with the mechanic if you want!!! The waiting area is sweet too! They even let you discuss concerns with the mechanic if you want!!! More
They are incompetent liars. I will never return to this place. Doing work I did not request. One of the most dishonest places I have been to. I will never return to this place. Doing work I did not request. One of the most dishonest places I have been to. More
Great service ! Friendly, knowledgeable and fair! No pressure sales. One of the best experiences I have had in a dealership. I will definitely be going back for fur Friendly, knowledgeable and fair! No pressure sales. One of the best experiences I have had in a dealership. I will definitely be going back for further purchases and would recommend any one looking for a vehicle to check them out first! More
Went in to address a shake in the front end. Told the service writer it is at high speeds 70-80. The tech did not get the vehicle fast enough to replicate the problem. So that was it for the sha Told the service writer it is at high speeds 70-80. The tech did not get the vehicle fast enough to replicate the problem. So that was it for the shake. The service writer calls me to the counter to check me out because apparently they are done. She tells me that they noticed a leak on the transmission coolant line and the oil filter housing is leaking motor oil as well. I asked her if we can get that fixed. She got visibility frustrated and told me that it would take her 45 mins on the phone to make that happen then proceed to check me out and send me on my way instead of fixing the problems. So I left with more problems than I came with because now I know I have a leak of transmission fluid and motor oil that you guys do not care to fix. Furthermore, when I left the dealership, I was able to replicate the shake I originally came in for, still am to this day. So I called the service department that day right after the appointment and the lady told me "well you can take a ride with the mechanic." So I'm supposed to do the mechanic's job...? This is by far the worst service experience I have ever had. You guys have showed me that you absolutely do not care about your customers and your service department is very incompetent. I will never come back and I will be sure to leave a Google review about this experience and my horrible sales experience. Thanks for another headache... More