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Rocky Mountain Auto Brokers - Service Center

Colorado Springs, CO

3.7
248 Reviews

248 Reviews of Rocky Mountain Auto Brokers - Service Center

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February 26, 2023

Very unprofessional and just an unpleasant experience. Sylvester came out and lied to our faces multiple times. He told us prices he would honor to only leave and change what he had quoted. When we mentio More

by masj07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neiman Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvester Hagan
Mar 02, 2023 -

Rocky Mountain Auto Brokers responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sylvester Hagan General Sales Manager (719) 477-9009

February 21, 2023

Great interior detail for an unbeatable price, I will certainly be coming back and tell all my friends and family about it as well. More

by Caroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez
Feb 22, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for the kind words for our service department, Caroline! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Steve Zornacki Service Director (719) 651-2780

February 20, 2023

Very professional, knowledgeable and personable. I now have a great car that I absolutely love at a great price. More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schwebke, Brianna Martinez
Feb 21, 2023 -

Rocky Mountain Auto Brokers responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rocky Mountain Auto Brokers, Val, we look forward to having you as a valued customer for many years to come! Steve Zornacki Service Director (719) 651-2780

February 20, 2023

It took forever to get a windshield for my vehicle. They waited until the day of my appointment to tell me they had to order the windshield. You sold me the car you knew what I needed. Also the gi More

by wendyajtobin
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darwin Mcintyre
Feb 24, 2023 -

Rocky Mountain Auto Brokers responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Wendy, please reach out to us directly to let us know the best way to contact you and we will reach out. Sylvester Hagan General Sales Manager (719) 477-9009

February 16, 2023

Their service department is horrible. They tried to fix my car and would not stand behind their work when it broke again 6 days later. More

by aarondejoia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Rodriguez, Sylvester Hagan, Stephen Zornacki
Feb 20, 2023 -

Rocky Mountain Auto Brokers responded

Aaron, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sylvester Hagan General Sales Manager (719) 477-9009

February 08, 2023

Took awhile to get amp fixed but they did finally get it arranged near where I live. Sadly now found out a speaker was blown, didn’t know when we purchased the car because the amp was bad. More

by SHERRYESSERIS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Zornacki
Feb 09, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Sherry, feel free to contact us at your convenience. Steve Zornacki Service Director (719) 651-2780

February 04, 2023

I have had a difficult time believing since my purchase a year ago that this dealership and service center is not advocating for my best interest. My recent visits have left me feeling disrespected and lied More

by akernan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Martinez
Feb 07, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sylvester Hagan General Sales Manager (719) 477-9009

February 04, 2023

Not a place I trust to do good service or treat me with integrity. Very shady things happen when I leave my car there to get work done. More

by junkf15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Martinez, Darwin Mcintyre
Feb 06, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sylvester Hagan General Sales Manager (719) 477-9009

January 31, 2023

Everything it’s ok except the long waiting time for certain services: example: I took my Nissan Pathfinder for service and it was a 4 days long waiting. More

by HERNANDEZZAMORA6983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Martinez
Jan 31, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. We look forward to serving you in the future. Steve Zornacki Service Director (719) 651-2780

January 30, 2023

When you enter the premises everyone has smile and asked you, "How is your day going?" It is very pleasant and kind. Enjoy my time there. More

by halpud24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal. I was having the oil changed.
Jan 31, 2023 -

Rocky Mountain Auto Brokers responded

Thank you for choosing Rocky Mountain Auto Brokers. We appreciate your business and hope to see you again soon! Steve Zornacki Service Director (719) 651-2780

Feb 01, 2023 -

halpud24 responded

Thank you for your pleasant greetings.

Feb 01, 2023 -

halpud24 responded

Thank you for your pleasant greeting.

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