Rodeo Ford

Problems with Ford Focus after dust storm Fan in 2017 Ford Focus making loud noise and vibration after getting caught in major dust storm. Called Heather who got me a Saturday appointment to b Fan in 2017 Ford Focus making loud noise and vibration after getting caught in major dust storm. Called Heather who got me a Saturday appointment to bring it in for an oil change and change the air filter. She was nice enough to say that if the filter didn't need changing she would not change it. Of course, the filter was brown and it had to be changed. she ran an air pressure hose over the engine to remove a huge amount of dust (Heather said it looked like Little Egypt under the hood!). After I picked it up, I noticed the vibration and noise was still there, so I had her take another look at it. She brought it back to the shop, and found even more dust lodged deep inside the fan, about a cup's worth, that was causing the vibration. She took a special tool and reached as far in as she could to get out all the dust and sand that she could. She told me that there may still be more that she could not see, and to bring it in if the problem reoccurred. It has been running normally since. Heather is great because she appears very knowledgeable, but communicates the problems and fixes to the customer in plain English. As a professional communicator with more than 40 years in public relations, this is a valuable talent in a service technician. More

Oil change I had a slight problem with a loose bolt so Myrna had the technician put it up on the hoist and show me. Thanks for everything Myrna I had a slight problem with a loose bolt so Myrna had the technician put it up on the hoist and show me. Thanks for everything Myrna More

Excellent Service dept and Nathan were very good! Quick lane dept was very good and very efficient. Nathan helped out my son getting his truck serviced. I wou Service dept and Nathan were very good! Quick lane dept was very good and very efficient. Nathan helped out my son getting his truck serviced. I would like to see them wash the vehicle after service though. More

Professional follow-up We've used Rodeo Ford for servicing our Ford Escape, and I would never go any place else. From the point when you arrive to when you leave, they're a We've used Rodeo Ford for servicing our Ford Escape, and I would never go any place else. From the point when you arrive to when you leave, they're all very professional, and update us along the way. And: they match price, so there's really no reason to go elsewhere. More

warranty repairs Heath and Richard (service advisors) were awesome. Thank you for the excellent service and personal touch. Rodeo Ford is number one Phoenix for custom Heath and Richard (service advisors) were awesome. Thank you for the excellent service and personal touch. Rodeo Ford is number one Phoenix for customer service, hands down!!! More

Great service, friendly staff, very professional! Fast, friendly, and honest is what I love about Rodeo Ford. Never an issue that didn't get resolved or handled prior to me leaving with my vehicle. Se Fast, friendly, and honest is what I love about Rodeo Ford. Never an issue that didn't get resolved or handled prior to me leaving with my vehicle. Service all of my family's vehicles at Rodeo Ford! More

It was a good one I came in for a oil change and it was a good time. As soon as I get there they take my vehicle and they bring me inside to the nice cool air . Bruce w I came in for a oil change and it was a good time. As soon as I get there they take my vehicle and they bring me inside to the nice cool air . Bruce was a wonderful person help out a lot More

Great experience. Staff was very pleasant and professional. I would definitely recommend rodeo Ford. New service location is very nice. It is not necessary for me to le Staff was very pleasant and professional. I would definitely recommend rodeo Ford. New service location is very nice. It is not necessary for me to leave a 25 word review. Please change this if you want people to use system. More

Great salesman! Salesman was great to work with. Only problem was whoever detailed the car put the key in the pickup cover and broke it off in the lock. We didn’t f Salesman was great to work with. Only problem was whoever detailed the car put the key in the pickup cover and broke it off in the lock. We didn’t find this out until we drove away and stopped for food. We know the key was broken during detailing because it worked when we were shown the car. Luckily, we were able to pull the key out with pliers ourselves. We didn’t go back to the dealership upon discovery of the broken key because the dealership closed when we left (9:30 pm on a Friday night) More

Great! The guy (johnathan?) who serviced my car was great. He was very nice and willing to help. He did an awesome job! plus the waiting area had donuts and The guy (johnathan?) who serviced my car was great. He was very nice and willing to help. He did an awesome job! plus the waiting area had donuts and coffee! (: More