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Ken Garff Kia Avondale
Avondale, AZ
213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 213 reviews
April 16, 2024
If you want to be straight out lied to, this is the place. Never will I deal with these guys again. Went to purchase a new car, but a deceiving lie about trade value is what we received. Then the sales place. Never will I deal with these guys again. Went to purchase a new car, but a deceiving lie about trade value is what we received. Then the salesman's boss tried to tell me that paying cash wouldn't make a difference in the cost of the car. Never again. I hate liars and cheats. It's all about how much money they can screw you out of. My wife and I both have over 800 credit scores and their final quote had us paying over 10% interest. Customer satisfaction does not apply here. THIS DEALER SUCKS !!! Advice: Stay away from unless you like being screwed and lied to. Jesus was nice to deal with, but was forced to do the lying to us through his bosses. More
by Not screwing us
Employees Worked With
Jesus Barraza
Helpful January 24, 2024
I had no problem with the purchase, however my car had some issues with the air box from a/c and the main usb for the car play stop working. I took the car in for service and i had the worst experience ev some issues with the air box from a/c and the main usb for the car play stop working. I took the car in for service and i had the worst experience ever, what supposed to take a day took two weeks, and from day the guy kept giving false promises, it will be done tomorrow, then I needed a loaner vehicle they didn’t want to provide one until i had to speak with a manager on the third day he finally got me one. They told me the part for the usb would take 7-10 so i call on the 10th day, they told me my car was ready, i got on my car tested the usb and it was not working, i went back with the agent he told me oh I forgot to tell you the part for that will get her Monday, by Monday it will be 3 weeks. My car is not completely fix I’m just going to take it to another dealership. Not buying a car ever again at this dealership. More
by Edgarp13a
Employees Worked With
Bud Coyner, Tim Graf
December 02, 2023
Attempted to reach Shadi (our salesman) by text - no reply. Engine light came on (first time) - Guy at the dealership said its probably nothing, get it in when its convenient. I did, it was the gas cap reply. Engine light came on (first time) - Guy at the dealership said its probably nothing, get it in when its convenient. I did, it was the gas cap (supposedly). This was supposedly a CERTIFIED vehicle. Engine light came on again (Second time) - returned to dealership. Robert in the service department said its the coolant temp sensor and had to be ordered. And said come back on Monday and there will be a loaner waiting. DESTINY in the service department put a sticky note on her screen and said she would call me and that I'm a priority on the list. Should be 2 to 3 days. Returned Monday - NO LOANER CARS AVAILABLE. Frustrated. Two days later I start smelling coolant in the garage, ITS NOW SATURDAY, AND NO CALL FROM DESTINY, ROBERT, OR SHADI. I paid cash for this 2023 Sportage. If I could un-do all of this I would, and go somewhere else. This is our second vehicle, a return customer. Did not think I would be treated like this. That's why the 2 stars. More
by radioisotope
Employees Worked With
Shadi T.
September 08, 2023
Very poor service. Make an appointment for the first service coz I bought it from there, waited more then 3 hours for xxxxing oil change. . I will never recommend anyon Make an appointment for the first service coz I bought it from there, waited more then 3 hours for xxxxing oil change. . I will never recommend anyone to buy car from this dealer. aww service department really really sucks. Never ever recommend to anyone. Please Beware of this place. More
by Biku.
Employees Worked With
Stuart Hilfer, Bud Coyner, Rick Staub, Chris Hawks, Rashad Junior, Calvin LaSilvia, Tim Graf, Madison Spencer
August 03, 2023
I called Ken Garff service dept informed them my check engine light was coming on and off and sometimes car would gergle like it was out of gas, the ealiest they could get me in was 2 weeks. I dropped car engine light was coming on and off and sometimes car would gergle like it was out of gas, the ealiest they could get me in was 2 weeks. I dropped car off 10:45am was told car should be ready 3pm, 5pm ish said car is ready. They were nice enough to pay for my lift ride to and from. Told me car is fine nothing wrong but of course gave me a list of service things to take care of eventually. the next day my car gergled worse than before and the check engine light came on and stayed on. Now im afraid to drive my car because i dont want to make what ever is obviously wrong with it worse or get stranded somewhere. Ive taken the car there for 3 recalls one due to the theft issue that caused my car insurance to tripple, every time they due a complete check of the car and they have marked things were ok when they obviously were not, Not sure what to do I would like to sell this car but I cant find anyone who wants to buy a car that you can't insure due to the corners cut during the manufacturing of this car causing hundreds of thousands to be easily stolen. More
by Christina Demilto
Employees Worked With
Nicole
July 10, 2023
I had been taking my Kia Souls to this dealership for years and once it became Ken Garff Kia they started making up Maintenance issues out of thin air. I went to another mechanic, and magically the issue years and once it became Ken Garff Kia they started making up Maintenance issues out of thin air. I went to another mechanic, and magically the issues weren't there. More
by Ed
Employees Worked With
No names come to mind
April 03, 2023
Very poor service depth. No return call or car repair done when told. Was told radio ordered was wrong and other part was defective. Two days later new parts were in ???? No return call or car repair done when told. Was told radio ordered was wrong and other part was defective. Two days later new parts were in ???? No return calls. More
by Yaya
Employees Worked With
I was never given a name but he was young curly hair and glasses
