Rodland Toyota of Everett

Smooth as Silk Experience at Rodland Toyota! I went into Rodland Toyota in mid-July to test drive a Toyota Highlander. My wife and I had owned a Honda Pilot for 8 years and were wanting to get a I went into Rodland Toyota in mid-July to test drive a Toyota Highlander. My wife and I had owned a Honda Pilot for 8 years and were wanting to get a new one. But, before going in and buying one I wanted to try out the other similar vehicles on the market and then make a decision. When I met Mike Hilderbrand, a sales consultant at Rodland, I told him this. "That's fine with me. The vehicle should sell itself!, he said". He was definitely not pushy but very informative about the car. He had a great plan for setting up a test drive that presented a lot of opportunities for me to evaluate the Highlander as a possible buy. After the ride, he had my Pilot looked over as a possible trade in, gave me a rough idea of what to expect the financial package to look like and I went on my way to finish my test drives and make a decision. So far the experience was very straight forward and easy. About 5 days later I dropped by Rodland again with my wife. Mike was there and was surprised to see us. He said that he thought that we'd purchased another car. I told him that we got delayed a bit and that I wanted my wife to get a feel for the Highlander's comfort and ride quality. She sat in the car, liked the feel and look of it and we decided to go for another test drive. After the test drive, when we returned to Rodland, we all got out of the car and Mike suggested that he go inside while we had a chance to talk the car over. When we were done, we went inside and told Mike what we needed in the financial picture to make the deal happen. He took the proposal to the manager and came back with an approval. IT WAS JUST THAT EASY! Since we'd be picking up the car the next day, Mike needed to come in on his day off. I asked him if that was ok for him and he indicated that it wasn't a problem. When I came back to get the car the next day he spent a considerable time giving me a "training session" on the car and then I was off. Again, easy, but no details were left out. From the freshly detailed vehicle, to the coverage of all the workings of the car,(including the connecting of my phone to the car via Bluetooth), to the full tank of gas for me to drive away with. Very smooth. Then, a few days later, I received a follow-up call from Mike asking about how things were going with our driving experience. A thoughtful touch. From start to finish, a very pleasant process that I'll be happy to work with Mike on at Rodland the next time we're ready to purchase a car. Thanks so much! More

Another job well done by Doug LaFave at Rodland Toyota! I purchased my fourth car from Rodland and third with salesman Doug LaFave. I enjoy working with Doug as he understands the car is for you. I purchased my fourth car from Rodland and third with salesman Doug LaFave. I enjoy working with Doug as he understands the car is for you. More

Very easy and low pressure Doug was great to work with over email then when we arrived with our family on Saturday everything went very smoothly. It was great to not have the h Doug was great to work with over email then when we arrived with our family on Saturday everything went very smoothly. It was great to not have the high pressure tactics and just get what you want. More

My Rodland Toyota experiences. Working with Colin Miller in getting exactly what I wanted in a 4runner was wonderful. He was very helpful and patient with me and never tried to talk Working with Colin Miller in getting exactly what I wanted in a 4runner was wonderful. He was very helpful and patient with me and never tried to talk me into anything. John Colman in service took a great interest in getting my MR2 running again after sitting for several years. The people like them and Teresa in the waiting area are always friendly and say hello even when I'm not directly involved with them. I end up feeling like family when I'm at Rodland. More

3rd vehicle I've purchased here. I've never had an easier, more pleasant experience buying a new vehicle. No exhaustive back and forth, no up-selling you products you don't need. This I've never had an easier, more pleasant experience buying a new vehicle. No exhaustive back and forth, no up-selling you products you don't need. This is my 3rd time in working with Mike H when buying a new Tacoma and I'll be happy to do so again in the future., The whole team from Mike and forward helped make this a quick, easy and enjoyable experience. More

walking on air Mike Massey and the whole Rodland team were exceptional. Mike is an informed, talented salesperson who listens and is responsive to his customer's c Mike Massey and the whole Rodland team were exceptional. Mike is an informed, talented salesperson who listens and is responsive to his customer's concerns and needs. I was not rushed or intimidated by the process and left with my perfect car. Thank you! More