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Roesch Ford - Service Center

Bensenville, IL

4.5
223 Reviews

223 Reviews of Roesch Ford - Service Center

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July 16, 2025

every one i worked with was great and well mannered. the service was great and done very very well and fast. More

by PIPES39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

The two men who picked up my car were very nice and well mannered. The service was done well and fast. They let me reschedule several times. Very nice people. More

by 05lucas2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

Good people and great service. Rates are reasonable and job was done very quickly. Highly recommended! More

by Hharshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
July 10, 2025

Excellent customer service! Great communication, professionalism and collaboration in dropping off and picking up the vehicle for service. More

by LISA@COLDSNAPTOWERS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich (711)
July 05, 2025

Brandon the service manager went above and beyond when Ford cust service would not help us w a 7 year old car and good will program . Not happy w Ford but I am w Brandon an his great customer service an a More

by Carol Menotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Coriell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for sharing your experience! We’re sorry to hear about the challenges with Ford customer service, but we’re proud that Brandon and Alex stepped up to help you through the goodwill program. Their dedication to getting your truck back to you ASAP is exactly the kind of service we aim to provide. We appreciate you choosing Roesch Ford and look forward to assisting you again!

July 05, 2025

Got my vehicle back at a reasonable time, everything was taken care of. Thanh you More

by goguy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your feedback! We’re glad we could return your vehicle promptly and take care of everything for you. Your satisfaction is our priority—thanks for choosing Roesch Ford!

July 04, 2025

Brandon and Diego went above and beyond! I had an issue because of timing and parts not being available but they made it happen for me. Thank you thank you thank you More

by MATTHEW.CARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Roesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Coriell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for sharing your experience! We’re so glad Brandon and Diego went above and beyond to make it happen for you despite the timing and parts challenges. Your patience and trust mean a great deal to us—thank you, thank you, thank you for choosing Roesch Ford!

July 01, 2025

The overall experience was vey good. Biggest issue was finding the right place to leave the car after hours More

by RICHFREY86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your feedback! We’re glad to hear your overall experience was very good, and we appreciate you letting us know about the after-hours drop-off confusion. We’ll work on clarifying our after-hours parking instructions to make it easier next time. We value your business and look forward to serving you again!

June 26, 2025

Please look at Inv#FOCS220671 miles on truck is 35,735. needed $10,000 recommended work. We had the works done meaning oil change tire rotation and check all fluids. The only thing that was done was the More

by HBWATERCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Salinas
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

We have used Roesch Truck a few times for our RV and we feel comfortable with the work provided as well as the good communication between their service department and us. More

by SPIRO.ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your continued trust in Roesch Truck! We’re delighted to hear you feel comfortable with the quality of our work and the communication from our service team. Your confidence means a lot to us, and we look forward to assisting you and your RV again in the future!

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