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Roesch Ford - Service Center

Bensenville, IL

4.5
178 Reviews

178 Reviews of Roesch Ford - Service Center

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April 02, 2025

Jessica was great and I loved the mobile service. Trey was able to change my battery in my garage More

by kcheuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Roesch Ford responded

Thank you for your kind review! We're thrilled to hear that Jessica and Trey provided you with excellent service. It’s great to know that the mobile service made it convenient for you, and that Trey was able to change your battery right in your garage. We appreciate your feedback and look forward to assisting you again soon!

March 29, 2025

The service was good but did not wash the car like you normally do. Would have had 5 stars if car was washed. More

by ujnic1046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Coriell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Roesch Ford responded

Thank you for your wonderful feedback! We're so glad to hear that Diego and our team have consistently provided you with great service. We also apologize for the car wash not meeting your expectations and will ensure it's up to standard next time. We appreciate your continued trust and look forward to serving you again soon!

March 27, 2025

I never had a problem at Roesch, Ford always professional Diego is a great service writer and make sure everything is done proper More

by LEGGSHAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Roesch Ford responded

Thank you so much for the great review! We're thrilled to hear that you've always had a positive experience with us at Roesch Ford. Diego truly goes above and beyond to ensure everything is taken care of properly, and we’re grateful for your trust in him and our team. We look forward to continuing to serve you in the future!

March 24, 2025

Great pick up and drop off service. Loved it. Great service. Eliminates wasted hours of waiting for a vehicle. Easy Peary making appointment with courteous people. More

by NATURALBORN179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder, Joe Couri
Apr 05, 2025 -

Roesch Ford responded

We truly appreciate your kind feedback! We're so glad to hear you enjoyed our pick-up and drop-off service. Our team always aims to make your experience as convenient and efficient as possible. Thanks again for sharing, and we look forward to serving you in the future!

March 24, 2025

We take all of our fleet vehicles to Roesch Ford! Jessica and Diego are the best service advisors we have ever had! Always keeping us on top of what's going on with our vehicles and making sure we More

by MORSELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Roesch Ford responded

Thank you so much for your kind words! We're thrilled to hear that Jessica and Diego have provided such excellent service for your fleet vehicles. It’s always our goal to keep things running smoothly and ensure you’re always informed. We truly appreciate your continued trust in us, and we look forward to continuing to serve you!

March 23, 2025

Great experience! Alex was great! Always get taken care of at Roesch Ford!! Fantastic Job More

by kttorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Roesch Ford responded

Thank you for the fantastic review! We're so glad to hear that Alex took great care of you. We truly appreciate your continued trust in Roesch Ford, and we're here whenever you need us!

March 21, 2025

Final prices were over quoted prices. Sales maintenance policies are not what is advertised by them at time of car purchase. I paid for coverage which I am told does not cover the work t More

by jfarrellpersonal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
March 16, 2025

Best costumer service and best communication between customer and car dealer the service is unique More

by JUANSUMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Roesch Ford responded

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. Providing clear communication and exceptional service is what we strive for your feedback truly means a lot!

March 14, 2025

Service, other than Jessica answers phone or returns calls like Brandon. I'm not happy More

by JFEDERICI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
March 13, 2025

Good service bur they always try to up sale you. The service is outrageous I can get the service somewhere else and save money. More

by DOBSONINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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