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Roesch Ford - Service Center

Bensenville, IL

4.5
209 Reviews

209 Reviews of Roesch Ford - Service Center

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June 12, 2025

TOOK CARE OF ME PROFESSIONALLY AND VERY QUICK AND EVEN OFFERED TO WASH MY VEHICLE. GREAT!!!!!! More

by JCAXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you so much for the fantastic feedback! We’re glad we could take care of you quickly and professionally and that you enjoyed the vehicle wash too! We look forward to serving you again soon!

June 05, 2025

Fast and quick job with what was needed to be done. Also was very nice with explaining when I needed for future appointments for the truck. Thank you. More

by RICARDOFELIXSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your kind words! We're happy to hear the service was fast and that the team clearly explained what to expect for future maintenance. We appreciate your trust and look forward to helping you keep your truck running smoothly!

June 05, 2025

I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thanks so much for sharing your experience! We’re glad our team at Roesch Ford could quickly get your Roush Mustang back on track. It means a lot that you trust us with your vehicle, and we’re always here to provide professional and knowledgeable service whenever you need it!

June 04, 2025

I had an appointment for my service but was alerted right away that a lot of cars came in. Diego was very communicative and checked in a lot. Very happy with the service and will come back for the next one t More

by ALICJA.GOLEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for sharing your experience! We're glad Diego kept you informed throughout the process and that you were happy with the service. We look forward to taking care of your next appointment!

June 04, 2025

It is always a pleasure to receive the best care. Excellent customer service. Diego always makes us feel welcome in your service department. He goes out of his way to keep us in the loop on what is w More

by PARLOR.KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you so much for your kind words! We’re thrilled to hear that Diego and our service team continue to provide you with excellent care and clear communication. Keeping you informed and making sure your repairs are handled smoothly is our top priority. We truly appreciate your loyalty and look forward to serving you for many more years!

June 02, 2025

The service for my oil change, tire rotation and “ “The Works” was performed in a reasonable amount of time. More

by MACS257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Salinas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your feedback! We're happy to hear your oil change, tire rotation, and “The Works” service were completed efficiently. We appreciate you choosing us and hope to serve you again soon!

June 01, 2025

Two people kept me updated on progress of my car. and why it took a while to repair. More

by ADRIANA.ALVAREZ-PEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

Thank you for your patience and understanding! We're glad our team kept you informed throughout the process and explained the delay. Clear communication is important to us, and we’re happy we could keep you in the loop. Let us know if you need anything else!

June 01, 2025

Great service to work with. Communicated well with me on when to expect my car back. More

by RENNICK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2025 -

Roesch Ford responded

We truly appreciate your kind words! Keeping you informed and delivering great service is what we aim for, and we're glad to hear everything went smoothly. We look forward to helping you again down the road!

May 25, 2025

Very poor communication both on sales and service, will be moving onto another dealer; cannot have to follow up on my own vehicles when they don’t get back to me after they promised they would More

by ALDO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Roesch Ford responded

I'm very sorry to hear about your dissatisfaction with our dealership and lack of communication. We always strive for excellence and great communication so we would like to make sure going forward this doesn't happen again and hopefully redeem ourselves with you. Please call Dave Roesch to discuss further at 630-279-6000 x 2291

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