Roesch Ford - Service Center
Bensenville, IL
236 Reviews of Roesch Ford - Service Center
Brandon did a great job getting me in and servicing my truck. I appreciated his expeditious approach. truck. I appreciated his expeditious approach. More
Excellent Service was performed in the time frame that I was given. The service adviser explained the needed maintenance very well. was given. The service adviser explained the needed maintenance very well. More
I was treated as how I expected to be treated. And that's all I need to continue to buy my cars and have them serviced at Roesch Ford. And that's all I need to continue to buy my cars and have them serviced at Roesch Ford. More
Mobile service is the way to go for quick maintenances and inspections! I desperately needed wiper blades but didn't have time to get my vehicle in. Roesch Ford came to me and took care of it! Ryder is an and inspections! I desperately needed wiper blades but didn't have time to get my vehicle in. Roesch Ford came to me and took care of it! Ryder is an amazing technician, and my advisor, Jess took care of all the leg work to accomplish this for me. Great job! More
They were good at communication, but they never found the problem. They also drive my car over 100 miles, which is fine but didn’t put gas in it. They should have kept it until they found the problem and rep problem. They also drive my car over 100 miles, which is fine but didn’t put gas in it. They should have kept it until they found the problem and replaced the gas they used. More
Friendly, efficient, and professional. I was able to drop off my car and get a courtesy ride home so that I could go about my day. Amazing service for this busy working mom! I was able to drop off my car and get a courtesy ride home so that I could go about my day. Amazing service for this busy working mom! More
If the service that I received was based on Richard, our service advisor, you would be getting a higher rating. I rated the questions based inservice with him, however the stars reflect our interaction with service advisor, you would be getting a higher rating. I rated the questions based inservice with him, however the stars reflect our interaction with the manager. was very happy with the service the I received from Richard. He was in constant text contact with me regarding the service of my vehicle. He sent photos of a problem that was discovered when looking for the problem with the "check fuel inlet" alert. With that said, when we expressed a concern with the manager regarding the condition of my "trailing arms," not being caught during the last visit, we were treated very poorly. The manager was very condescending to us. We suggested the the condition of the trailing arms should have been pointed out to us during the last visit, our car does not go from nothing wrong with the trailing arms, to completely rusted out and not repairable in one year, and 7,000 limited miles driven between "the Works" service that I have had done each and every time I needed to. We suggested that perhaps, when an inspection is done, if there is excessive rust damage, that can be noted on the report, and the customer can be advised. Instead of considering the suggestion, we were spoken to very poorly, again, suggesting this was our fault. Sadly, having been a customer of your service department for several decades, I will no longer be returning due to the poor attitude of the manager. More
Easy to get in and out. Nice to have TV in waiting area, with option to select channels. Nice to have TV in waiting area, with option to select channels. More
Roesch Ford is very quick in diagnosing and repairing my vehicles. I have several fleet vehicles and their service is top notch. In addition, they are very clear in their communication of the problem and vehicles. I have several fleet vehicles and their service is top notch. In addition, they are very clear in their communication of the problem and time to repair. I highly recommend them for any fleet repairs. More
Great service, would recommend this dealership, g g g g g g g g g g g g. I don’t have 15 words for u g g g g g g g. I don’t have 15 words for u More