Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Diego Carrillo
Diego Carrillo at Elmhurst Ford

Diego Carrillo

Service Advisor

Elmhurst Ford

333 W Grand Ave
Bensenville, IL 60106

Contact Me
4.7
96 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

7 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

96 Reviews

Write a Review

96 Reviews of Diego Carrillo

August 30, 2026

Dealership Rating
Employee Rating

Work done very well. Happy with service. Well done. Done in a timely manner. Worth it. More

by johnchomiczewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 30, 2026

Elmhurst Ford responded

Knowing the service on your Ford Fiesta was completed promptly and met your needs is rewarding. Your positive feedback and five-star rating inspire our service team.

August 29, 2026

Dealership Rating
Employee Rating

Dealership communication has drop since becoming Elmhurst Ford, but the staff are friendly and helpful, More

by Jose.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller, Jessica Rosario

Print
Sep 01, 2026

Elmhurst Ford responded

Thank you, Jose, for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 26, 2026

Dealership Rating
Employee Rating

I was able to make my appointment online, drove right in, and was called when my car was ready! Not to mention I could track my progress! More

by Dimitri7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 26, 2026

Elmhurst Ford responded

Your note about being able to schedule online and track your Ford Explorer’s progress highlights our commitment to transparency. Knowing we could call you as soon as your vehicle was ready and streamline your visit is rewarding.

August 21, 2026

Dealership Rating
Employee Rating

I like the online service appointment easy,the service was very good, the dealer ship was very clean. More

by tunksterry54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Mamahua, Ryan Miller, Jessica Rosario

Print
Aug 21, 2026

Elmhurst Ford responded

Making online service appointments effortless and keeping our facility welcoming are priorities for our service department. Knowing you found our Ford F-150 service very good and our dealership clean means a lot to us.

August 14, 2026

Dealership Rating
Employee Rating

I had the Works oil change & tire rotation yesterday at Elmhurst Ford , Service Representative was Diego, I’m very pleased with the job, being handicapped I especially appreciated him having my car right o More

by philmarrese49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 14, 2026

Elmhurst Ford responded

We’re glad you were pleased with the Works oil change and tire rotation on your Ford Escape. Knowing that Diego could park your vehicle just outside the waiting room for easier access means a lot to our service department.

August 14, 2026

Dealership Rating
Employee Rating

Was very helpful and courteous explaining everything and results. Also will help with software update this Friday More

by jukoen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Aug 14, 2026

Elmhurst Ford responded

Thanks so much for your five-star rating. We’re glad Diego could explain everything clearly and coordinate your software update for Friday.

August 12, 2026

Dealership Rating
Employee Rating

This is my favorite dealer all employees are very helpful and attentive they are best More

by Benita Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 12, 2026

Elmhurst Ford responded

Knowing the service on your Ford F-150 felt seamless means a lot to our team. Hearing you found our team so attentive and helpful is very rewarding.

August 07, 2026

Dealership Rating
Employee Rating

Very nice people and quick service. Diego Carrillo was very kind and quick to get us checked out when picking up my vehicle and explained everything very well! More

by dannalynevarez5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 07, 2026

Elmhurst Ford responded

Knowing you found our service prompt and that Diego made the check-out process effortless means a lot to our service department. We’re glad we could get you back behind the wheel of your Ford Edge without delay.

August 04, 2026

Dealership Rating
Employee Rating

Great service and Diego kept me posted is was the best service I've had kept up the great work if I have to come back for service im definitely calling him More

by jr92702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 04, 2026

Elmhurst Ford responded

Hearing that Diego kept you well informed throughout your F-150’s service means a lot to our team. We’re glad it was the best service you’ve had, and we’re here whenever you need us again.

August 04, 2026

Dealership Rating
Employee Rating

Horrible service experience. Blamed their incompetence on bad parts from Ford. Will not be returning. More

by legends.nature3k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 05, 2026

Elmhurst Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (630) 279-6000 at your earliest convenience to discuss how we can turn this experience into a positive one.

1
2
...
10

Dealership Inventory (502 Vehicles)

used 2021 Ford Mustang Mach-E car, priced at $28,277
2021 Ford Mustang Mach-E
used
Grabber Blue Metallic exterior
Automatic
All-wheel Drive
$28,277
View Details
used 2016 Subaru Forester car, priced at $13,685
2016 Subaru Forester
used
Ice Silver Metallic exterior
CVT
All-wheel Drive
$13,685
View Details
used 2025 Ford Expedition Max car, priced at $69,232
2025 Ford Expedition Max
used
Black Metallic exterior
Automatic
Four-wheel Drive
$69,232
View Details
used 2025 Ford Escape car, priced at $22,346
2025 Ford Escape
used
Vapor Blue Metallic exterior
Automatic
All-wheel Drive
$22,346
View Details
used 2024 Audi SQ8 car, priced at $74,139
2024 Audi SQ8
used
Sakhir Gold Metallic exterior
Automatic
All-wheel Drive
$74,139
View Details
new 2026 Ford Mustang Mach-E car, priced at $50,435
2026 Ford Mustang Mach-E
new
Glacier Gray Metallic TriCoat exterior
Automatic
All-wheel Drive
$50,435
View Details
View All Inventory