Diego Carrillo
Diego Carrillo at Elmhurst Ford

Diego Carrillo

Service Advisor

Elmhurst Ford

333 W Grand Ave
Bensenville, IL 60106

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4.7
78 Reviews

Dealership Experience

5 yrs

Industry Experience

6 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

78 Reviews

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78 Reviews of Diego Carrillo

May 06, 2026

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Employee Rating

arrived a little early,my F-150 was serviced right away,and the soft ware recall was done in a timely manner. More

by xhotrodd67x
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2026

Elmhurst Ford responded

It’s wonderful to know you were seen right away and that your Ford F-150’s software recall was handled efficiently. We’re glad we could complete everything promptly when you arrived early. Thanks for trusting us with your service.

April 10, 2026

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took longer than was told. but payton burke was so helpful she i felt did everything she could More

by SAMAGLOBO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: payton burke

Apr 13, 2026

Elmhurst Ford responded

We're sorry to hear you didn't have a 5-star experience and apologize for the long wait. Please feel free to contact us directly if we can be of any further assistance.

December 10, 2025

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Car taken in twice, first time gave up and returned without repair. Second time took over 1 week without a loaner ordered wrong parts, gave up and returned car again without repairs. Treated poorly on More

by novaskosha
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Brandon Coriell

December 05, 2025

Dealership Rating
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Professional and good listeners. Very easy to schedule service. I appreciate the free valet service. They do what they say . They kept me updated as to what was going on. More

by Love Ford
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Coriell

November 28, 2025

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Great service. Diego is highly professional and courteous. He made me feel like I was the most important person. More

by f.patti
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Recommend Dealer
Yes

November 12, 2025

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Diego was very good and finished my car earlier than expected. Also, Rory approached me in the lobby and showed me some other cars which may be a fit. Thanks again More

by AROTH3
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Recommend Dealer
Yes

November 10, 2025

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Employee Rating

I enjoyed the customer service. Everyone from the cashier to the manager was great however I'm still having issues with how the vehicles sounds/drives More

by creyes7755
Recommend Dealer
Yes

Other Employees Tagged: Diego Carrillo

November 04, 2025

Dealership Rating
Employee Rating

Diego was friendly, professional and helpful. I would say the dealership overall is pretty good for service. More

by MCBOYLE7
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Recommend Dealer
Yes

November 03, 2025

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Everything went smooth no issues with anything. Truck was ready sooner than expected so that was a positive. More

by BILLMORONEY74
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Recommend Dealer
Yes

October 12, 2025

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I called to schedule my oil change appointment easily. They let me know what the price was going to be. I received text message reminders . They offered to pick up my car and drop it off. It was a very p More

by frankhe3
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Recommend Dealer
Yes
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