Roger Dean Chevrolet

Terrible service poor communication. Gm vehicle with slipping transmission with 11,000 miles left on full GM power train warranty. Refusal to honor warranty. Told me it was normal aft Gm vehicle with slipping transmission with 11,000 miles left on full GM power train warranty. Refusal to honor warranty. Told me it was normal after trying to fix it with new valve body. Run away from this dealer in every way More

VERY DISSAPOINTING PLACE TO DO BUSINESS Today I decided to nip my transmission troubles in the butt and buy a used car. I found one I liked online and inquired. the internet manager called me and i decided to nip my transmission troubles in the butt and buy a used car. I found one I liked online and inquired. the internet manager called me and is a super great guy. I called one of my credit card companies and they offered to give me a great rate on my card that matched or beat the percentage rate at any dealership in the area. which means I wouldn't have to go through the approval process and I could get through the business office process faster. I went to ROGER DEAN CHEVROLET IN CAPE CORAL and met with the internet manager. They offered what I needed on my trade and I was ready to rock. then I was notified that they do not take credit cards for over 3 grand but he was sure he could get it done but had to get authorization. he had to leave early for the day and the GM had to call Roger Dean the owner to get the authorization so I left with instructions to be back tomorrow morning to wrap up the deal. after being home a little while the internet manager called me and said the company refused to use a credit card for the sale. feeling like I wanted to say go jump in a lake I kept cool and said ask them if they will let me pay with my credit card if I offer to pay the 3.5% that THEIR credit card company charges and call me back. he called back and said they still decline to do business with a customer using a credit card for over 3 grand. Can you imagine being rich enough to be that much of a JERK and let a customer buy elsewhere for a little over a $300 credit card processing fee and to be even more of a JERK and still say no even when I offered to pay it. More

If you're in the market for a new car avoid this place like the plague. They do not honor General Motors Warranty and they are Professional Liars. I am a GM shareholder and wish I didn't have to say any like the plague. They do not honor General Motors Warranty and they are Professional Liars. I am a GM shareholder and wish I didn't have to say anything derogatory but the people at this Dealership are Snakes - They need lessons in Business Ethics. Definitely look elsewhere! More

I took my 2012 GMC Terrain for a recall and after A half hour they call me telling me that the timing chain had to be replace an that motor had no oil. Right in Roger Dean's parking lot befor driving off I hour they call me telling me that the timing chain had to be replace an that motor had no oil. Right in Roger Dean's parking lot befor driving off I check the oil was fine. More

Still under warranty and they want to charge me to fix Still under warranty and they want to charge me to fix it. Go somewhere else to buy a vehicle. All they want is your money and push you out the door. Still under warranty and they want to charge me to fix it. Go somewhere else to buy a vehicle. All they want is your money and push you out the door. More

I fully intended to buy a different make, a used car, at another dealership, but in usual fashion, my husband wanted that least visit Chevy before making a purchase. Cue my visit to Roger Dean and introduct another dealership, but in usual fashion, my husband wanted that least visit Chevy before making a purchase. Cue my visit to Roger Dean and introduction to Vinny. I explained my situation and what I (thought I) wanted to look at. Vinny asked thoughtful, no pressure questions just trying to get a lay of the land and in the 35 mins-1 hr I was there he was kind, patient, actively listened to me, got to know me, and did not put any pressure...but without making me feel unimportant knowing I was likely to buy this other vehicle. Needless to say, I raved about Vinny and my experience to my husband and the next day my husband visited and came away with a great impression too. We ended up buying a brand new car from Roger Dean....all because of the experience. We would definitely return! More

Been here twice and screwed both times. First time on the repair they broke the replacement door panel and tried to glue then lied about repair they broke the replacement door panel and tried to glue then lied about More

Poor customer service. Had my one year old car for over 2 weeks ..... bought 4 new rims because all 4 rims were bent. They can’t explain how it happened And I have to pay to get my old rims back... what a sc weeks ..... bought 4 new rims because all 4 rims were bent. They can’t explain how it happened And I have to pay to get my old rims back... what a scam.... More

Very poor communication with the customer. Scheduled appt for a basic alignment on brand new wheels and tires. Appt for 730 a.m., reconfirmed the afternoon before, all set I was advised. Arrive Scheduled appt for a basic alignment on brand new wheels and tires. Appt for 730 a.m., reconfirmed the afternoon before, all set I was advised. Arrived at 725, paperwork, contact # etc. Left vehicle, called at 910 to check as it should have been close to done. All day fiasco, called again at 1230 and car not even pulled in yet. I said DON'T TOUCH, I am on my way. Service person said it was going in next, I said NO!! Arrived and they had put on the lift and I couldn't have my car! No choice but to wait and PAY. I would have paid someone else to not go through the major hassle they caused me. I will never to back and will share my experience. Charged, no apology, etc. One mechanic said they had others in front of me. LIE, I was there first. So a basic lack of proper communication....tell me the truth and I will either reschedule or take it elsewhere. I purchased the car there, hence why I took it there. More

2017 silverado I went I to roger dean to just look at their trucks with no intention of buying that day. I was immediately greeted by the manager and sales staff. I I went I to roger dean to just look at their trucks with no intention of buying that day. I was immediately greeted by the manager and sales staff. I was given keys to test drive a truck and loved it. Dennis was very helpful during the whole experience. He was able to get me into a truck I wanted at the price I wanted it for with no xx inbetween. I would highly recommend Roger Dean to anyone looking for a new or used vehicle. More