Roger Williams Chrysler Dodge Jeep Ram - Service Center

Roger Williams service center was EXCELLENT service getting our truck back up and running. The part was on back order for about 4 weeks so it was a bit of a wait and inconvenience to find transportati getting our truck back up and running. The part was on back order for about 4 weeks so it was a bit of a wait and inconvenience to find transportation while waiting due to they had all our their loaner cars being used. Everyone there was super nice. More

Service was quick and professional. Service agent was very nice and helpful. Will certainly return in future for any necessary work. Service agent was very nice and helpful. Will certainly return in future for any necessary work. More

Our salesman Rob was great to work with. He went above and beyond to make sure we were happy with our experience. He went above and beyond to make sure we were happy with our experience. More

Terrible communication, had our truck in multiple times for same issue and they didn’t fix it. Diesel mechanic quit so they sent the truck home with no repairs made. for same issue and they didn’t fix it. Diesel mechanic quit so they sent the truck home with no repairs made. More

GREAT PEOPLE AND GREAT SERVICE WILL GO BACK FOR SURE AND TELLING ALL MY FRIENDS TELLING ALL MY FRIENDS More

Very nice gentleman waited on me and I was in and out in a timely manner. Very satisfied a timely manner. Very satisfied More

I am writing on behalf of my husband, David, and myself to share our mutual concerns regarding the recent service experience with our truck. While we appreciate the work that has been completed, there have to share our mutual concerns regarding the recent service experience with our truck. While we appreciate the work that has been completed, there have been several issues with communication, timeliness, and unresolved repairs that we feel need to be addressed so that we can move forward productively. Timeline of Events: March 2025–June 16, 2025: Waited over three months to drop off the truck due to the rental waitlist.June 16, 2025: David dropped off the truck for multiple issues, including transmission shifting problems, squealing brakes, lack of power when hauling our fifth wheel, tapping noise under the hood, three TPMS lights on, and heated steering wheel not working.June 16–August 2, 2025: Truck remained in your service department. Upon pickup on August 2, several original issues had not been addressed.August 2, 2025: Immediately after leaving the lot, we found that the heated steering wheel still did not work, the tire sensor lights were still on, and other noted issues were unresolved. Upon returning home, we discovered a broken bolt on the rear differential after your shop performed a rear differential flush.August 4, 2025: Returned the truck to your service department. David spoke with Catherine about the EGR request, and she stated she would ask the shop foreman; however, there was no further communication about this. Multiple phone calls from both David and myself to Catherine for updates went unanswered. Prior to this, communication with Juan had been extremely poor, which is why I began reaching out to Catherine directly. Heated steering wheel and TPMS issues were still present. We were told the truck would be given service priority.August 11, 2025: Juan told us the truck would be ready that day, but there was no update until 4:00 PM, when he informed us that it would need new batteries for the TPMS ($900+) and new brakes ($1,000), and that it would not be ready until the following day. This was consistent with issues we also experienced in June and July, being told a specific date for completion, only for it to pass with no updates except “still waiting.”August 12, 2025: Picked up truck and found: Heated steering wheel still not functioning.Gear limit not working.One TPMS light still not registering.Steering harness wiring now requires replacement, with part not arriving until August 26–27. Outstanding Issues (as of August 12, 2025): Heated steering wheel still does not work.Gear limit function not working after steering wheel replacement.One TPMS light still on.EGR request had no follow-up communication. Additional Concerns: While the lifters and push rods have been replaced, we have not towed the vehicle in the two days we had it back between August 2 and August 4. Therefore, we cannot confirm if the lack-of-power issue has been fully resolved and if the truck is currently safe to pull our fifth wheel.The technician returning the truck with a broken bolt from the rear differential fluid change was unprofessional and concerning.Communication from Juan was not only poor but often lacking important details, including unreturned messages, unclear status updates, and vague explanations such as “parts ordered” or “waiting on engineers” without specifics.Continued TPMS issues are particularly frustrating, with three sensors originally out, one still out, and over $1,000 already spent attempting to fix the problem without resolution.Last-minute communication about costly out-of-pocket repairs created stress and uncertainty. We truly value having our vehicle serviced correctly and with clear, timely communication. Our hope is simply that these remaining issues can be addressed thoroughly and that the truck can be returned to us in safe, reliable condition for our family’s needs. More

My salesman Cole Lightfoot was great to work with. Very knowledgable on truck options and packages. I felt like I was working with Family. Great experience! Very knowledgable on truck options and packages. I felt like I was working with Family. Great experience! More

Mr Todd handled the write up. He kept me informed of the needed work. Even though on of the local Jeep dealers wouldn’t release their serpentine belt, he quickly found another one He kept me informed of the needed work. Even though on of the local Jeep dealers wouldn’t release their serpentine belt, he quickly found another one. He worked with my extended warranty company. Very good service advisor. When I informed him of the dirty prints, he said someone would take care of it Monday, even though he wasn’t going to be there.. Again, it was a pleasure to have this Jeep service dept work on my Jeep. The trip home will be more enjoyable knowing all was fixed. Estella Baker More

Austin and the finance guys were awesome! I just wanted to take a moment to share how impressed I was with Austin and the finance manager during my visit. Austin was professional, helpful, I just wanted to take a moment to share how impressed I was with Austin and the finance manager during my visit. Austin was professional, helpful, and made the process smooth and enjoyable. The finance manager was also outstanding—clear, efficient, and made everything easy to understand. It was one of the best dealership experiences I’ve had. Please pass along my thanks to both of them. More