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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,220 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
May 14, 2026
They continuously checked on me while I was waiting on my
vehicle. The staff was very friendly from the moment I walked in the door.
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by JOSEPH.HICKS
Verified Customer
Verified Customer
Employees Worked With
Brian
May 13, 2026
As usual my work& wait time was fine.
My issue was I fell due to a carpet runner at the door, it was very painful. With prompting your general sales mgr acted, but I found that disappoint
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by mcsuey3
Verified Customer
Verified Customer
Employees Worked With
Gen mgr if sales
May 13, 2026
You fixed what I needed fixed and everything works well
my car finally gets the charge I bought it for
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by Tony
Verified Customer
Verified Customer
Employees Worked With
Colleen
Dealership Inventory (206 Vehicles)
Amenities
- After Hours Drop-Off
- Authorized Parts Store
- Automated Car Wash
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Loaner Cars
- Free WiFi
- Instant Financing
- Quick Lube
- Shuttle Service
- Vending Machines
- Children's Play Room
- Rental Car Service Onsite
- Television
