Rohrich Cadillac

Let me just say this, Rohrich Cadillac is family to me. This was my third vehicle purchase from Rohrich since July of 2021. What a pleasure dealing with my salesmen Chuck Lucci Jr., he's absolutely the be This was my third vehicle purchase from Rohrich since July of 2021. What a pleasure dealing with my salesmen Chuck Lucci Jr., he's absolutely the best, from the time I reached out to him about my interest in a XT4 and until the day a took delivery of my new vehicle, he is alway courteous, professional and down to earth. I feel like I've known Chuck for many years. I also want to thank sales manager Marc Rosenstein for taking care of me during this transaction and my previous ones, you're a great asset to this dealership. I also want to thank and give praise to finance mgr. Tiffany Bixby, what great job she does; she's very professional and thorough in what she does. I also want to give kudos to the service department and parts department. More

Terrific sales visit and purchase experience. The current market for finding a pre-owned car can be challenging since inventory is low and pricing is high. Our sales consultant (Ken Goldberg) inv The current market for finding a pre-owned car can be challenging since inventory is low and pricing is high. Our sales consultant (Ken Goldberg) invested months of his time to find us an exceptional pre-owned vehicle at a great value. He guided us through the entire process and facilitated a very fair deal. A truly seamless experience. More

VERY UPSET. NEVER DID MY INSPECTION & NEVER TOLD ME THEY DID NOT DO IT. I HAD MY CAR IN FOR REPAIRS LAST MONTH WHERE THEY LOOKED AT THE TOE LINK (WHICH WAS A CA NEVER DID MY INSPECTION & NEVER TOLD ME THEY DID NOT DO IT. I HAD MY CAR IN FOR REPAIRS LAST MONTH WHERE THEY LOOKED AT THE TOE LINK (WHICH WAS A CALL BACK); THE MOTOR FOR THE DRIVER'S SIDE WINDOW; ASKED THEM TO REPLACE MY FRONT & REAR WINDSHIELD WIPERS AND REPLACED THE MIRROR ON THE DRIVER'S SIDE. WHEN THEY COMPLETED EVERYTHING, I WAS SUPPOSED TO HAVE A $100 DEDUCTIBLE, BUT THE BILL CAME TO $284.00 & THEY INSTRUCTED ME THAT THE DRIVER'S SIDE MIRROR WAS NOT UNDER WARRANTY SO I WOULD HAVE HAD TO PAY AN EXTRA $500. I DECIDED NOT TO GET THE MIRROR DONE AT THAT TIME & ASKED WHY THE BILL WAS STILL $284. THEY STATED THAT THE WINDSHIELD WIPERS WERE $160.00 WITH PARTS & LABOR. I TOLD THEM THAT WHEN THEY CALLED TO INFORM ME ABOUT THE DEDUCTIBLE OF $100; THE MIRROR FOR $500; THEY NEVER SAID ANYTHING ABOUT THE WINDSHIELD WIPERS BECAUSE IT THEY WERE GOING TO BE $160.00, I WOULD HAVE INSTRUCTED THEM NOT TO REPLACE THEM (AS I DID WITH THE MIRROR) BECAUSE I COULD GET A BETTER DEAL SOMEWHERE ELSE. THERE WAS A HUGE ALTERCATION IN WHICH WE FINALLY CAME TO THE AGREEMENT THAT THEY WOULD TAKE OFF THE LABOR CHARGE & SPLIT THE COST OF THE WIPERS. NOW, FAST FORWARD. I AM STILL UNDER THE IMPRESSION THAT THEY COMPLETED THE INSPECTION WHICH IS DUE AT THE END OF THIS MONTH. I ONLY REALIZED THAT IT HAD NOT BEEN COMPLETED WHEN MY INSURANCE COMPANY ASKED FOR PROOF THAT IT HAD BEEN DONE. TO MY SURPRISE THE INSPECTION STICKER STILL SHOWS THE EXPIRATION DATE OF APRIL 30, 2022. WHEN I CALLED THE SERVICE DEPARTMENT TODAY, THEY STATED THAT IT HAD NOT BEEN DONE DUE TO THE FACT THAT I DID NOT GET THE REPAIR FOR THE DRIVER'S SIDE MIRROR...THEY NEVER, EVER INFORMED ME THAT THE INSPECTION WAS NOT COMPLETED...THANK GOD MY INSURANCE COMPANY ASKED FOR IT OR I WOULD BE DRIVING WITH AN EXPIRED INSPECTION STICKER. IF BELIEVE THAT THIS WAS INTENTIONAL DUE TO THE ALTERCATION REGARDING THE WINDSHIELD WIPERS WHERE THE SERVICE TECHNICIAN WAS COMPLETELY AT FAULT FOR NOT INFORMING ME OF THE COST UP-FRONT LIKE THEY HAVE ALWAYS DONE & ALWAYS SHOULD DO. I WAS BEING CORDIAL BY PAYING HALF OF THE COST FOR THE WINDSHIELD WIPERS. I AM COMPLETELY UNSATISFIED BY THE SERVICE DEPARTMENT. THIS IS NOT THE FIRST TIME I HAVE HAD ISSUES WITH THEM. I AM A VALUED CUSTOMER & WHEN I PURCHASE ANOTHER VEHICLE BY THE END OF THE YEAR, I WILL PROBABLY TAKE MY BUSINESS ELSEWHERE. More

Rental car smelled like smoke. I don't know if it was cleaned prior to my taking it. I don't know if it was cleaned prior to my taking it. More

Terrible experience. Had to wait 44 minutes for an oil change. My buddy could do it in his driveway in ten!!! Had to wait 44 minutes for an oil change. My buddy could do it in his driveway in ten!!! More

Congenial and courteous staff, thorough service, clean car returned after service completed. Also, Chuck Lucci Jr., who sold two cars to my family, has ALWAYS gone above and beyond being our salesperson, car returned after service completed. Also, Chuck Lucci Jr., who sold two cars to my family, has ALWAYS gone above and beyond being our salesperson, and has graciously helped us secure service appointments in a timely manner. We will ALWAYS be Rohrich Cadillac customers because of him. Thank you! More

Rohrich treats you like family - informative, kind and courteous, The service is outstanding. We will be back! courteous, The service is outstanding. We will be back! More

Very disappointed. What was once a class experience turned poor at best. $265 for an inspection, oil change and tire rotation for my 19 CT6. Thought must’ve been a mist What was once a class experience turned poor at best. $265 for an inspection, oil change and tire rotation for my 19 CT6. Thought must’ve been a mistake. Confirmed on pick up. Used to get a loaner, no longer as I didn’t purchase there, although I’ve had my Cadillacs serviced there for years. Not only did I pay an obscene price, the stickers were not placed neat and old sticker and grease all over the window. Took it back to get cleaned up and was told I’d need to stop back another day 8-4, as all their tools were locked up at 4:50. It’s a scraper and a towel. To add fuel to the fire the oil change indicator wasn’t even reset. Never again. I’ll be much happier at Firestone. Convenient and 1/3 the cost. More

I was very satisfied from start to finish. II recommend Rohrich for an extraordinary customer experience. Rohrich for an extraordinary customer experience. More

The 2 Kevins and Mike in finance were excellent, what a painless time spent. Thank you for everything, painless time spent. Thank you for everything, More