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Romeoville Toyota

Romeoville, IL

Overview
Reviews
Vehicles
4.3
980 Reviews
Call Dealership (815) 744-2760
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684 S Weber Road

Romeoville, IL

60446

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Showing 980 reviews

May 05, 2023

Excellent customer service! Fantastic communication from our salesperson Alvin! Kept us very informed thru the process. More

by Maryv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvin Sizemore
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Helpful
May 02, 2023

The sales staff were not only knowledgeable but also fun to work with! This is the second new vehicle we have purchased from this dealership and it won’t be our last. More

by steve
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Etzkorn, Alvin Sizemore, Omar Ramos
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May 03, 2023 -

Romeoville Toyota responded

Steve, your review means the world to us. We strive to make sure our customers leave our dealership with a smile. Thank you for your honest feedback.

Helpful 1
May 02, 2023

Patrick , Tim and Jose provided excellent customer service to help mend some technical issues that occurred since purchasing brand new 4runner in 2022 More

by kensten17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick in service, Tim in service and Jose manager
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May 02, 2023 -

Romeoville Toyota responded

Our goal is to provide great service. We’re so glad you had a great experience!

Helpful
April 28, 2023

Very good staff. Experience and very fast service. It is highly recommended very good service. More

by araceliquintana12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Velez
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May 01, 2023 -

Romeoville Toyota responded

Thank you kindly for the feedback and five-stars! If you ever need anything, be sure to let us know!

Helpful
April 28, 2023

Both sales and service were very friendly and helpful. Excellent service dept and sales works with you. More

by Jerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon in Service Dept, Abraham Corral
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May 01, 2023 -

Romeoville Toyota responded

We are thrilled to hear that you had a great time at our dealership! We strive to deliver the best customer service possible.

Helpful
April 26, 2023

Tim has previously been my service person. He is always professional and explains necessary work to be done on my car. Service was prompt and efficient today. More

by Fjurmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Arrends, Service; David Blumhardt, Technician
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Apr 27, 2023 -

Romeoville Toyota responded

Thank you kindly for taking the time to leave feedback with us on your overall experience at the dealership with Tim! We are happy to know that he was a pleasure to work with. If you ever need anything, be sure to let us know. Take care!

Helpful
April 25, 2023

Excellent service, top notch customer care. This is my go to location for my cars services More

by Gabelop85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Velez
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Apr 26, 2023 -

Romeoville Toyota responded

Thank you for the feedback and five-stars, Gabelop85!

Helpful
April 24, 2023

Jonathan has been my service person for my last 3 visits, very helpful with my inquiries regarding my 2018 Highlander, very please with that. More

by mjaimes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Narez
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Helpful
April 24, 2023

They are high pressure sales. Service always is defensive instead of listening to your issue. More

by Bbntix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan in Service
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Apr 25, 2023 -

Romeoville Toyota responded

We are sorry to hear about your negative experience with our customer service team. Please accept our sincerest apologies for any inconvenience caused. Please feel free to reach out to Karl Regalado at karlr@thomasautogroup.com if you would like to discuss this matter further. Take care.

Helpful
April 23, 2023

They have always been helpful and explain things. We have always had Toyotas until the last time we strayed and got a Santa Fe Sport. We were never completely satisfied tho with this car. When it More

by rjsimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Quintero, Jonathan Narez, Abraham Corral, Ivan Flores, Alvin Sizemore, Erik Aguilar, Kamil Zydek, Hugo Soto, Quinton Rose
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Apr 24, 2023 -

Romeoville Toyota responded

Thank you for the great review! Our team appreciates your feedback. If you have any suggestions for improvements, don't hesitate to let us know!

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