Ron Tonkin Chrysler Dodge Jeep RAM Fiat

I couldn't thank Austin enough (My Service Advisor), he has made me feel like family. He is transparent, honest, and has great communication skills. We were able to deal with my warranty company as a team, has made me feel like family. He is transparent, honest, and has great communication skills. We were able to deal with my warranty company as a team, and were able to get through a tough time as a consumer. But if it wasn't for the amazing team at Ron Tonkin, I wouldn't be where I am today! They have truly helped me, and I would recommend then to all of my friends and family. More

Service department is lacking in education. Work was incomplete. No quality checklist to make sure all work was complete. UPDATE: Ron Tonkin reached out. They were every helpful in correcting t Work was incomplete. No quality checklist to make sure all work was complete. UPDATE: Ron Tonkin reached out. They were every helpful in correcting the issue. Thank you for taking care of your customer. More

Excellent service and vehicle knowledge. Seamless purchase processing and car prep. We highly recommend Tonkin! Seamless purchase processing and car prep. We highly recommend Tonkin! More

Beau Thomas was amazing! Highly recommend him. Very informative, great personality, a very nice individual! Highly recommend him. Very informative, great personality, a very nice individual! More

Car was in the shop over two and half weeks. I called after two weeks 11 times and left 5 voicemails over the span of 1.5 weeks just to receive a response. I would look at the other Jeep dealers I called after two weeks 11 times and left 5 voicemails over the span of 1.5 weeks just to receive a response. I would look at the other Jeep dealerships for servicing or perhaps not a Tonkin dealership since customer obsession is missing. More

Beau was an awesome salesperson listened to us and got us what we needed! Awesome customer service all around what we needed! Awesome customer service all around More

Everarddo totally helped me to figure out how to use the Jeep Grand Cherokee after I had been driving it for two weeks. I wanted to return the car and now I am so thankful for the car. Thank you so much E Jeep Grand Cherokee after I had been driving it for two weeks. I wanted to return the car and now I am so thankful for the car. Thank you so much Everaddo! You were so great to deal with! 5 stars plus for sure. More

The whole group was informative and extremely courteous. I would give my experience a perfect 10 I would give my experience a perfect 10 More

Beau and AAron made this transaction smooth and very understandable. It was great to work with them. understandable. It was great to work with them. More

A car dealership is only as good as the service or sales rep with whom the customer interacts with. UPDATE: My rating gained one star because they were able to fix the recall by the Friday deadline b rep with whom the customer interacts with. UPDATE: My rating gained one star because they were able to fix the recall by the Friday deadline but lost 2 stars because of the continued no-can-do attitude by the service rep, Becky. The engine noise issue was still not resolved. The mechanic's note stated ""scan for codes, no engine light found, no store codes, found several after market devices installed at this time". When I asked Becky what after-market part was identified as the cause of the engine noise, she said they could help because they don't deal with those issues. I told her I understood that it would not be a RAM issue if it was a part installed by the RV outfitter (Roadtrek), but she still refused to help or willing to seek answers from the mechanic. All she gave was more excuses why they can't help. I don't understand why the reluctance to be helpful to diagnosis the problem? Why couldn't they have offered to do the diagnosis and repair if I agreed to foot the bill? I would have completely understood if I was explained what exactly was the issue. The mechanic states "SEVERAL after market parts" but according to RT, there are only 2 parts installed or altered in the engine: the UHG and the coolant hoses. At least at the time of pick up, I was able to thank Brea (my original contact for making the appointment) for her can-do and professional customer service. But I will not be returning to Ron Tonkin and cannot recommend them to anyone else. Original Post: I would have given only one star but the extra star was for Brea who took the time to show us the lift they had for my Roadtrek RV Promaster 3500 van at the time of making the appointment inside their service office. On the morning of our scheduled appointment (2 weeks later), we received an automated email asking to complete the online check-in procedure. I answered several questions and was also able to add my own written notes to the mechanic. I was very impressed with the software functionality because I could see everything about our service appointment for both a recall and the engine idling rough. I also saw the notes Brea took about the engine and possible loose pulley, which were very clearly written. I had good vibes about the Ron Tonkin dealership at this point. However, when we dropped off our RV with Becky, that's when things started going wrong. All we heard were excuses: An excuse for why the notes that both Brea and I wrote in the computer system were no longer there: " Things just disappear!" An excuse for why they needed to keep my van for 4 days. " We are inundated with recalls". An excuse for why on the afternoon of the 3rd day nothing had been done to the RV: "Our internet was down all day!" Tomorrow is Friday and we will be picking up our van no matter what, because I am not going to leave my $150k vehicle in their parking lot over the weekend. It will be bad enough having it there for 4 nights vulnerable to a break-in. If this dealership can turn around their operation's dilemmas and get my van fully serviced and the recall fixed by end of biz day tomorrow, I will gladly change my 2 stars to 4 stars. Stay tuned. More