Ron Tonkin Chrysler Dodge Jeep RAM Fiat

The price was good at Tonkin,this being a cash sale. After driving a couple of Journeys with Walter, we decided to pay more to get the RT version. It was an extra charge for the color also. As we are After driving a couple of Journeys with Walter, we decided to pay more to get the RT version. It was an extra charge for the color also. As we are looking at it, we made sure we bought one with the "trailer tow prep group", which Walter assured us had the wires underneath and most people went to U-Haul to get the hitch installed. We took his word for it. The prep group apparently was a bag of wires in the back that they couldn't use, confirmed by a call to Tonkin service dept. Unfortunately the hitch looked after market, and after paying more for some cosmetic items this was unacceptable. Called Tonkin and told the sales manager of my frustration, which he said really had nothing to do with him. Meantime called U- Haul and told them it looked after market, they were very gracious to take it off and refund my money for the hitch, with no additional labor charges. Next morning Tonkin service called and told me the price he thought was fair(which is the exact same price I am getting it installed by another dealer). But, since I had been mislead by Walter both about the wiring and getting the hitch put on, he would check and see if sales would do anything extra for me.....they wouldn't. Next Dodge ( this is our 4th in 10 years) DAVE SMITH here we come. All service, if not purchase, will be done in Newberg. More

Chris Brunold was very rude and mouthy over the phone and in person. He told me nothing was wrong with my van and said my chrystler warrenty would not cover his $130+ dollar an hour to find out what is wro in person. He told me nothing was wrong with my van and said my chrystler warrenty would not cover his $130+ dollar an hour to find out what is wrong with my van. He treated me like I was stupid and not worth his time. Many words were exchanged and he did not fix my van. Tonight my front axle seized searing off 4 out of 5 of my lug nut bolts. My front tire was hanging on by a thread. We were driving 55mph on HWY213 when this happened. I am very lucky that my 2 children did not get seriously hurt from this. Ron Tonkin has never contacted me over this matter. Ron Tonkin does not care for customers with warrenties. Ron Tonkin does not care that lives are endangered. This will be handled. Chris Brunold needs to lose his job before someone dies because of his lazy "don't give a rip" attitude. More

I had a great experience at Town & Country. The whole thing went very smooth. Brian Purnell and Margaret Long made me feel very comfortable. I would definately recommend this dealership to all my whole thing went very smooth. Brian Purnell and Margaret Long made me feel very comfortable. I would definately recommend this dealership to all my friends and family. Thank you all very much for this wonderful car buying experience. More

This was the first purchase after filing bankruptcy last year due to some major medical bills. I had my heart set on a Subaru Legacy that I had saw at another dealer in Vancouver NOT Ron Tonkin. They sold i year due to some major medical bills. I had my heart set on a Subaru Legacy that I had saw at another dealer in Vancouver NOT Ron Tonkin. They sold it the day before I was supposed to go and meet with them to purchase it. I had been pre-approved through another lender. They had another vehicle for me to look at and didn't even bother to call and notify me. I was done with this dealer. I received a call from Scott Granstrom from Ron Tonkin Dodge to come in for an appointment and see what we could work out on a car. After reading some reviews I was a bit nervous for our appointment the next day. I decided I was going to keep an open mind. I could always get up and walk away. Scott was a very nice guy and very easy to work with. I went in not sure what I was even wanting to buy if anything. Scott wanted me to test drive a Dodge Avenger. I didn't have a clue what this car even looked like. It looked sharp and drove real nice. I drove two because of color and then decided I wanted Silver and made a deal on the Silver one. The car felt solid and didn't look like it was all plastic inside. This is why I like the Legacy so well. I knew my interest rate was going to be high because of the bankruptcy and it was over 12%. Scott told me that they would try and get a lower rate when it went through financing. Well, it did go down over 1/2 a point. I was then told that they would try and get another lender to purchase the loan and if they could lower my rate they would. I thought to myself, yeah right. That is not going to happen. I was happy with the total cost of the car and the payments. They were right where I wanted them to be. Two days later I received a call from Chase, they had purchased the loan. The next day I received a letter that they had lowered my interest rate to 9% and that I should refinance it after making 12 payments. So would I recommend Scott Granstrom and Ron Tonkin? YES, there was no pressure, they did what they said they would do and were very friendly. (I had both doors scoped out in case I needed to make a run for it) I decided to write this review because of the negative ones I saw on here. I figured it was the least I could do. Thank you to Scott and everyone else involved in the sale of my new 2013 Avenger. I am very happy customer. Dean More

I have purchased 5 new vehicles prior to this one. I have to say this is the best dealer I have ever had dealings with. They made me feel like I was a friend. I left very happy with the great deal I got in to say this is the best dealer I have ever had dealings with. They made me feel like I was a friend. I left very happy with the great deal I got in buying my new Jeep Liberty. I didn't have to deal with the usual back and forth price deals. I got a great price up front and with the additional options offers I chose the price was still great. I will never go to any other dealer again. More

I tell you what, I worked the deal for about a week, walked away 4 times, and they did what it took to EARN my business. I am a very satisfied customer and very happy with my purchase. walked away 4 times, and they did what it took to EARN my business. I am a very satisfied customer and very happy with my purchase. More

This is an awesome dealership. If you go here work with Eric Kalik. He was very upfront and honest and he is a very nice guy and easy to work with. Thanks again Eric. I love my car! Eric Kalik. He was very upfront and honest and he is a very nice guy and easy to work with. Thanks again Eric. I love my car! More

On 7/24/12, hubby & I purchased a brand new vehicle from Ron Tonkin Gladstone dealership. After averaging a new vehicle approx every 2 years, let's just say we've done this a few times before. This w from Ron Tonkin Gladstone dealership. After averaging a new vehicle approx every 2 years, let's just say we've done this a few times before. This was undoubtedly THE BEST vehicle buying experience we've encountered in the past 30 years, not only vehicle wise at a great price......but EXCELLENT CUSTOMER SERVICE. On 7/22/12, I found the vehicle we wanted online & sent an e-mail inquiry to the dealership. On 7/23, I very promptly received a call from Jaron following up on my inquiry. After a few negotiation contacts that day with Jaron & some additional assistance from Floyd, we settled on an excellent trade-in for my vehicle & an excellent discounted price on the new vehicle. Within 24 hrs. we were driving home in our 2012 Dodge Journey, which by the way, is an incredible vehicle. We traded in a 2010, just like it. During our brief visit to finish paperwork & pick up vehicle, we met some of the nicest professional staff & were made to feel like valued customers by all of them. They even shared their special Hawaiian lunch buffet with us.......YUMMY!!! Although we live on the Oregon Coast, the 4-hr. round trip drive to & from Tonkin in Gladstone was well worth it & I'm positive we'll do it again & again for future new vehicles. We not only acquired a new vehicle, but we feel like we've acquired some new friends that will bend over backwards to accomodate customer needs. I can't say enough about RON TONKIN DODGE & THEIR WONDERFUL STAFF & INCREDIBLE INVENTORY OF VEHICLES. Donna Barnett More

A very pleasant, quick experience. In and out in 2 1/2 hours. Best buying experience in 20 years of buying. Ron Tonkin is a name you can trust in the PDX area. hours. Best buying experience in 20 years of buying. Ron Tonkin is a name you can trust in the PDX area. More

Ok so we researched cause our credit wasn't the best and found this place. We called and were told yeah come,we specialize in bad credit. Set up appointment with Scott. Get there and this guy is a liar found this place. We called and were told yeah come,we specialize in bad credit. Set up appointment with Scott. Get there and this guy is a liar and a jerk. He wasted our time and treated us like crap. So we leave without a car and few days later go somewhere else (were we got a nice car we like) however when they pull our credit we find out its,dropped a crazy amount. Were pretty sure Scott just,sent our,credit to every bank he has after we left. Stay away from this guy. We knew going in bout our credit however they said they could help and we didn't realize that he would jack us around. If u go there do not,work with this guy Scott Granstrom! More