I purchased an Acura MDX from the Ron Tonkin, Maserati dealership in Wilsonville, OR . My husband and I live in Seattle and drove down to purchase the
I purchased an Acura MDX from the Ron Tonkin, Maserati dealership in Wilsonville, OR . My husband and I live in Seattle and drove down to purchase the vehicle. When we arrived at the dealership, prior to test driving, the General Manager, Martin, spoke with us about the car. He spent most the time focusing on one feature of the car, the CMBS monitor, which is a Collision Mitigation Braking System. It sits in the front of the vehicle allowing the vehicle to slow down if it senses a car breaking in front. Martin spent a significant amount of time focusing on this feature, which in hindsight, should have been a red flag. He very deliberately pointed out that the CMBS on Acura’s tend to get dirty and need to be whipped down and cleaned often or an alert will pop up on the cars dash board asking to run a collision mitigation system check.
We test drove the car for roughly 15 minutes and noticed there was a door ajar symbol on dashboard. Martin offered a work order for this to be repaired at the Acura of Seattle dealership when we got home. After driving the vehicle off the lot, about 15 minutes into the drive home the CMBS monitor light came on for the first time. We called the dealership that same day when we got home to let them know this light came on, along with the DVD player not working. We were told the CMBS needed to be cleaned after the road trip. We cleaned the monitor thoroughly and it continued to come on for the next few days prior to getting the car into the Acura of Seattle dealership for the door ajar work order. After bringing it into the dealership it was discovered that the CMBS monitor was completely broken. The part alone is $5,000 to replace. It is also NOT an option to have the CMBS turned off to avoid having a collision mitigation warning symbol pop up on the navigation window and the dashboard, every single time the car is driven, asking for this to be repaired. The Master Technician of Acura of Seattle said there is no workaround for this, the only option is to replace the monitor and pay $5,000 for the part, plus labor. We did not even inquire on the cost of labor.
After contacting the Ron Tonkin dealership ourselves directly, as well as the Acura of Seattle dealership contacting them on our behalf, the general manger Martin refused to pay for the CMBS monitor system to be replaced. We have now spent a significant amount of money on a vehicle with a problem that should have been openly addressed or attended to by the Ron Tonkin dealership prior to the vehicle being sold to an unsuspecting buyer. In looking back at our interactions with Martin, it is evident that this was a known issue and one that was hidden from us. We are shocked and disappointed by the ethics the general manager displayed and would never recommend purchasing a car from this dealership. This is the type of treatment you expect to receive from a bottom tiered used car shop, not a luxury dealership known for great customer service.