Ron Tonkin Kia

I just purchased a 2012 Kia Sportage. Elizabeth Salazar is the internet sales rep who worked with me, and she is the reason for my posting here. This is an opportunity for me to say out loud that she's pr is the internet sales rep who worked with me, and she is the reason for my posting here. This is an opportunity for me to say out loud that she's probably the best auto sales person I've dealt with over the more than 40 years that I've been buying cars. She worked hard to accommodate me in my choices with my vehicle...and her honesty was very surprising to me. For many of my vehicle purchases, I've felt that I had to be extremely vigilant in order to keep from being fooled into a deal that wasn't right for me. Not with this lady! She was sensitive - AND has a sense of humor with a pleasant personal approach to selling to her customers. Maybe the auto sales industry needs more of these women - to do business with other women. I contacted other dealerships prior to Ton Tonkin Kia. The gentlemen that I dealt with didn't seem to take me seriously. They were blatant in just wanting to push me into pricing and options that weren't a good fit for me. When they found that I didn't WANT what they were pushing, they were ready to write me off. Elizabeth stuck with me - even sharing some humor over the process. It only took me a day...ONE day...to find the vehicle I wanted, qualify for lending, then make my decision. Women...go see this lady!!! More

I'm sad to say that I seldom take the time to write a review, good or bad, to share my experiences with buying transactions. I just had to make time to do this one. I've purchased many cars over the ye review, good or bad, to share my experiences with buying transactions. I just had to make time to do this one. I've purchased many cars over the years and I've had fair customer service and sometimes even good. This is my first time dealing with Tonkin Kia and my experience was OUTSTANDING! Much of the reason for that has to do with the sales rep who made sure I understood everything about my new car and bent over backwards to make sure that I was able to have a smooth car buying experience. I would definitely recommend this dealership to anyone who asked. Great job! More

Fantastic experience. No pressure to buy but when I said I wanted to buy, they bent over backwards to accomodate us. Great price for the vehicle and an even better price on the extended warranty. I will b I wanted to buy, they bent over backwards to accomodate us. Great price for the vehicle and an even better price on the extended warranty. I will be telling everyone about the easy buying experience we had and sending them to see Steve. More

Very high pressure sales. Once they found out we liked a car they weren't going to let us leave until we signed. Very abrasive. Since we had not checked their prices on line first they started the price the car they weren't going to let us leave until we signed. Very abrasive. Since we had not checked their prices on line first they started the price their asking price 3k higher than what was posted online. Also on the quote sheet they gave us at first put in an extra $2500 for extended warranty. I felt like I was back at an old time xxxxxxx lot. All buyers at all lots should beware adding extras is a common tactic these days. More

I purchased a 2011 Sportage with Nav During our test I purchased a 2011 Sportage with Nav During our test ryan said that if I purchased the car and I would need a special ipod cable as Kia was unique I purchased a 2011 Sportage with Nav During our test ryan said that if I purchased the car and I would need a special ipod cable as Kia was unique I took delivery of the car last week and have yet to get a cable I was told in service that I could purchase one for $40 Seems kind of tacky when you spend $25K for a new car than you must spend $ 40 for a cable I called Ryan this week asking if he could help me in getting a cable and he replyied YES He has yet to call be back I would like to move forward and complete this transaction Can you give me a cable for my ipod thanks More

My service advisor, Julie Hogue, scheduled my service appointment, addressed all my concerns and questions about my 2011 KIA Soul and made sure the vehicle was ready as promised. I had two issues with m appointment, addressed all my concerns and questions about my 2011 KIA Soul and made sure the vehicle was ready as promised. I had two issues with my vehicle and the service technician was able to locate and resolve the problems. The service manager, Mike Downing, is on top of everything in his service department and took a moment to say "hello" which is very personable. Dan Boege in the parts department is awesome and always available to discuss accessories for my new vehicle. Overall, my experience with this service team exceeded my expectations!!! More

We've been in several times. Each time, we have had to go back because something wasn't working correctly (sometimes the same day and sometimes a week later). Today, when we had a problem, the first word go back because something wasn't working correctly (sometimes the same day and sometimes a week later). Today, when we had a problem, the first words out of their mouth were "we didn't do anything". In addition, when my 18 year old daughter took the vehicle back in after my husband had called today, they were very rude to her. When my husband and I arrived, we were also treated very rudely. When we asked to see the service manager, Mike, we were treated even worse. Not only did they immediately deny any wrongdoing on their part, they also refused to listen. This was the worst example of customer service I have ever seen. We will never return and it has given us a very bad feeling about Ron Tonkin dealerships and Kia in general. More

Incredible vehicle at Incredible Price. Knowledgable staff made for great buying experience. Pleasure to deal with from start to finish. Let this review act as a part of your research when it comes to y staff made for great buying experience. Pleasure to deal with from start to finish. Let this review act as a part of your research when it comes to your Kia purchase. After visting the other guys Ron Tonkin Kia Gladstone made it possible and pleasurable. Thank You Al.Buying experiences should all be this good. More

I would recommended Ron Tonkin Kia to everyone! They went way over my expectations and went above and beyond any other car dealership. The dealership was also fast, quick and efficient. The customer service way over my expectations and went above and beyond any other car dealership. The dealership was also fast, quick and efficient. The customer service was supior and an amazing experience. Greg, Al, Robert and Floyd were all so welcoming and friendly to me that the next time I come in I know I will be well takin care of. A promotion was going on with a voucher re: recieving 2 portland trail blazer tickets. Well after I purchased the car I really had my heart set on going to a blazer game, well when I went online to get the tickets the promotion has ended (they ran out of tickets). Al one of the sales reps actually offered to give me his own personal Blazer vs. Lakers tickets. I was so amazed how well I was takin care of. I will never forget about my first car buying experience. Not only did I get the nicest Kia Optima on the lot for such a good price and but I feel I walked away with much more thank just a car; trust and loyalty. Overall, I would recommend Ron Tonkin Kia to all of my friends, family and everyone else out there reading this review. Go experience this dealerhsip for yourself and see what things come your way. More

My wife and I purchased a Kia Sorento SX and were very pleased with our experience at this dealership. Everyone was friendly. There was no pressure applied during the negotiations and we felt good about pleased with our experience at this dealership. Everyone was friendly. There was no pressure applied during the negotiations and we felt good about the deal. We had done our homework on competing SUVs and obtained a price report from Consumer Reports. With rebates, we obtained an excellent price and also purchased an extended warranty (although the basic Kia warranty is very good). The test drive went well and all the main controls were explained. The representative programmed our phones for the hands-free option, a nice touch. More