Roper Honda

Honda Ridgeline 2017 Black Edition Lloyd Gillman was great to work with. He was as excited about my vehicle as I was! He was able to meet all of my expectations. Lloyd Gillman was great to work with. He was as excited about my vehicle as I was! He was able to meet all of my expectations. More

Best experience ever! My salesman Lloyd Gillman was wonderful!! I told him what I needed and my delicate situation and he came through for me with shining colors! He was My salesman Lloyd Gillman was wonderful!! I told him what I needed and my delicate situation and he came through for me with shining colors! He was amazing!! I told him how much I had to spend and he never once pressured me for more, I've NEVER had a better experience buying a car. He also sold me a minivan from Honda approximately 11 years ago and was terrific then as well. More

Do Not Do It. Let me begin by saying that I did not catch this on the day of the sale and that is on me for being gullible enough to trust someone when I should hav Let me begin by saying that I did not catch this on the day of the sale and that is on me for being gullible enough to trust someone when I should have been looking at them under a careful microscope. I arrived on the lot that day driving a free and clear car that was running great, I just was looking at new cars to update to include some of the newer features available. There was no urgency to purchase anything. I found a 2016 Civic that I liked and took it for a test drive. It handled well and had a very nice look. So we sat down to discuss what they would give me for my trade-in and the financing (Please note, I had come with a pre-approval in hand, so was not under the stress of worrying about whether or not I could get financing.) At first they came to me with what I felt was a low trade-in amount. Looking at their numbers, I was just going to leave. I had run the value before I came and while there was some clean-up, the car was low mileage (around 78,000) and was maintained. There was no urgency to purchase and since the numbers were not what I wanted I thanked them for their time and went to leave. We discussed what I had expected for the car and they left to look at it again to see if they could make it work. Now we get to the part that I missed and frankly with all their claiming of transparency I had never expected from them. The sticker price on the car I was purchasing was $22,875. When they came back to offer me more on the trade-in, the price on the new car was set at $24,612, an inflated price of $1,737. Which is about the difference between what they offered me the first time for my trade-in and what I ended up "getting" for my trade-in. I missed it. I was carefully watching the trade-in amount and the possible payment. All the while not catching that they had inflated the price of the car. I take ownership of my error and accept that I did not realize I was being played until after the ink had dried and I was trying to set up insurance and putting the new information in my financial tracker. That being said, their business practices are in my opinion horrid. I am sure they will claim the price difference is due to the protectants that I purchased, but believe me, those prices were tacked onto the already inflated price. Now I am stuck with a rather giant reminder that not only did I miss a glaring price hike, but that I have no recourse other than to make sure other people do not fall for it. A car that I was rather proud of has now turned into something that turns my stomach. Something I will have to live with for six years with every payment reminding me that I was taken. Take a picture of the sticker price on the lot. Have it with you when you sit down to negotiate and DO NOT trust these people in any way, shape, or form. Make sure you are comparing the numbers carefully each and every time, because while we know that they are not our friends it is all too easy for them to slip something like this by if you aren't aware they will do it. Then when you wake up and run the numbers there will be nothing you can do about it since Missouri has no law allowing for return of new cars. The BOTTOM LINE: do not purchase a car from Roper Honda in Joplin. More

Best dealer! Easiest dealer I've ever dealt with. I've done two vehicles with them now, and it has been great both times. This time was even easier than the firs Easiest dealer I've ever dealt with. I've done two vehicles with them now, and it has been great both times. This time was even easier than the first. Lloyd is awesome, and super helpful! More

Great Car Buying Experience Brooke and Matt thank you for your time and your great work. You guys did an amazing job! You got me into the car that I wanted and a payment that was Brooke and Matt thank you for your time and your great work. You guys did an amazing job! You got me into the car that I wanted and a payment that was within my budget range. More

Salesman and used car sales manager are very rude Had a question for the salesman, he couldn't answer it and instead of transferring me to someone who could answer the question, he got an attitude and Had a question for the salesman, he couldn't answer it and instead of transferring me to someone who could answer the question, he got an attitude and hung up on me. I called back and talked to the used car sales manager, George, who immediately had an attitude with me. I have bought several cars through Roper and as a repeat customer, I should have been treated with respect, not with the attitude these guys bestowed. Definately not professional men and because of their treatment, I'll take my business elsewhere. More

Messed up my oil change on my 2005 Accord. Had an oil change done on my 2005 Honda Accord. Parked the car in my garage and the next morning there is a puddle of oil on the floor. I took it to m Had an oil change done on my 2005 Honda Accord. Parked the car in my garage and the next morning there is a puddle of oil on the floor. I took it to my local (Carthage, MO) mechanic to see what was going on they found the oil plug was not screwed in tightly. The dealer was notified of the mistake and no apology or anything was offered. Thought I would get top notch service from a dealer, but I was wrong. More

They have the worst customer service I have ever seen, anywhere. They will work hard to sell you a vehicle buy after that you are on your own. You cannot even speak to their service center on the phone, y anywhere. They will work hard to sell you a vehicle buy after that you are on your own. You cannot even speak to their service center on the phone, you get a call center and they send a message to Honda telling them to call back. You might get a call a 6-36 hours later. More

As far as being taken care of, day of the initial sale, it was fine. Ronnie Sanders, the person that actually sold the Nissan Altima to me, was wonderful to deal with. That being said. Everything after the it was fine. Ronnie Sanders, the person that actually sold the Nissan Altima to me, was wonderful to deal with. That being said. Everything after the purchase was made, was horrible. I traded in my truck on this car. Being excited about the car, I forgot to take the two year tags that had been purchased two months prior to my new car purchase. My fault perhaps. But I also work in sales, I'd like to think that if something like that had happened to one of my customers, I would've at least picked up the phone and let them know. I lose sixty eight dollars even thought I had the receipt from purchasing the tags two months prior. The D.O.R. doesn't care. The dealership had my info and could have saved me this trouble with a simple phone call. I also had to wait for the title until four days before my temp tags were up and that was only because I called them out of concern. Then when I got to the D.O.R. I found out that all vehicles that are purchased from another state have to be inspected no matter what the year or make is. I personally don't have time to deal with the mess that Roper left me in, or care for the junk mail they send me. In my personal opinion, take the time and money that they are spending on the junk mail, and apply it to following up on the customer and making sure they are saving everything they possibly can. I also told Roper that I was looking for a second vehicle and gave them a decent idea on what I'd need. Haven't heard back yet, a month later. I bought a second car from another dealership one week later. I have had none of the problems with the second dealership. More

The best dealer & srv shop N the 4 states. Have traded here 4 years & never had any problems. The sales & service staff R great. When U go 2 Roper Honda U wont B disappointed traded here 4 years & never had any problems. The sales & service staff R great. When U go 2 Roper Honda U wont B disappointed More