Roper Kia

Great service at roper kia Liked service smile ,and honesty from Greg He took the time to answer all questions correctly was very polite and got me all the information I asked Liked service smile ,and honesty from Greg He took the time to answer all questions correctly was very polite and got me all the information I asked to get for me More

Grant was an EXCELLENT salesman!!!! Grant was compassionate and professional salesman! He got me exactly the deal I needed and the whole process was easy and fairly quick ! Would definit Grant was compassionate and professional salesman! He got me exactly the deal I needed and the whole process was easy and fairly quick ! Would definitely buy from him again! Thank you Grant!! Deana More

Excellent service Roper Kia is very professional and will go out of their way to make sure they can do everything possible for you to get into a car. Great customer ser Roper Kia is very professional and will go out of their way to make sure they can do everything possible for you to get into a car. Great customer service. Will go back and refer friends. More

Bad customer service All the good things that Kia previously offered has gone away! And the oil changes are one big gamble if your car will survive it! All the good things that Kia previously offered has gone away! And the oil changes are one big gamble if your car will survive it! More

LIARS LIARS SCAMMERS I will NEVER EVER give a good review about Roper Kia. They tried selling me a car that had been in an accident. Then moved on to a car that was alread I will NEVER EVER give a good review about Roper Kia. They tried selling me a car that had been in an accident. Then moved on to a car that was already sold. But it gets worse. 3 people lied to me about the contract. I feel I had a terrible salesman - Grant - the other scammer is Josh and the finance person that lied to me too is Andrea. Horrible experience in every way. I will never return to those bucket of liars. More

Next time( won't be us) be honest. I don't mean to rate them so low, but on an overall average, I believe this is a fair assessment. First, the salesman, Josh, challenged me to give him I don't mean to rate them so low, but on an overall average, I believe this is a fair assessment. First, the salesman, Josh, challenged me to give him parameters to sell me a vehicle. I setfort lofty expectations... he met or exceeded them all. The only one I didn't budge on was a personal preference I had concerning the step bars for a lifted 2017 F-150. He assured me the dealership would satisfy my desires. I give him 5 STARS for his part. Long story short, we spent over $25 in just gas cost, 2 weekends, 10 hours of our time... all in the time frame of 2 months, to have the stock, chrome step bars ($535, yes I checked) replaced with inferior, painted ones that did NOT meet my request, which probably cost them $300, and the kicker was - they kept the chrome ones, refusing to return them. There's more to the ordeal, but on my departure of the dealership, I informed them I would NOT be returning to that dealership. You would think that someone who has purchased a NEW KIA, & a used pickup in the last 8 months, (totaling over $85,000.oo) might be better treated. I guess we'll never know, because I have instructed the dealership to refrain from contacting me, due to their attitude and words on my last (and final) visit. ................................................. I don't have to have the last word in a verbal sparring, but I feel like I need to correct some false statements and inaccuracies, being posited below, by the (supposed) owner, who responded below. 1st. No type or manufacturers, that I suggested on the step bars, were considered when I was asked for my input. KIA employees informed ME, that they ordered some, that I could try. On our first visit, they put only 1 side on, and after agreeing it was NOT in the parameters set forth, they pulled it off, and reinstalled the stock step... not to mention that the one which they had procured, was damaged. Also, not to mention, they had "double booked" the shop area AND technician, hence, the 3 hours for NOTHING. 2ND. On our second venture to have step bars, which again they ordered on their own, they put on 1 side, and asked for our approval. After viewing it, and being RUDELY castigated by shop worker(s), I told them to just put them on, and I would deal with it later, after being told that the stock steps would be loaded in the bed of my pickup. (LATER REFUSED). The "Complmentery Service " referenced, was to have the 35" tires rotated, after they were balanced, due to a slight vibration noticed during the short, slow test drive, before purchase, and confirmed by the drive home. I was assured that it was not a problem (I DO claim responsibility not getting that in writing). Let me explain the competency of the shop... they pulled the tire off of the pickup , rotated them per my instructions, and replaced them on the pickup. When I asked for the assurance that the tires were spin-balanced, I was told by a technician, "That's NOT my job". Another hour while they took the tires off (AGAIN), balanced them, and reattached them(AGAIN). Upon departure, knowing I was VERY displeased, a manager had the gall to tell my wife how much time and money, the dealership had spent, trying to make us HAPPY. Final outcome: We spent $450 of our time, $25 of our gas, 2 weekends - just so ROPER KIA could trade our stock step bars (which they "already had plans for"), in order to install cheaper (1/2 price) bars. Response from the owner 6 days ago Hey Tim, thank you for taking the time to review us. When you came in and purchased the F-150 and requested the change in steps, we asked you to select the steps that you would like installed, you did and we ordered them. After they were installed you were not happy with them. Again we asked you to select another that you would be happy with, you selected again and again we ordered the steps. You let us know that you were frustrated making the trips back to the dealership and More

Waste of time We went to see if we could purchase a vehicle and we got Desmond as our rep.He was nice but it took forever.we we're there for 4 hours and got no wher We went to see if we could purchase a vehicle and we got Desmond as our rep.He was nice but it took forever.we we're there for 4 hours and got no where. It was 8pm when they told us banks are closing and they would contact us in a few days. I called them the next day and they called me back asking for our d.o.b and SSN again. They haven't contacted me since. I will not go back. More

'For the People', REALLY! I've been working very hard to improve my credit. I walked into this dealership with only a 514 FICO score, but when Tyler and the finance department I've been working very hard to improve my credit. I walked into this dealership with only a 514 FICO score, but when Tyler and the finance department actually took the time to research and understand that it's improving dramatically, I left with a 2016 Ford Fusion Titanium! I'll be promoting Roper Kia to all my friends and family. More

I like that they sales manager went through our budget with us to pay off a small bill to help afford a little more room in our payment. went through our budget with us to pay off a small bill to help afford a little more room in our payment. More

All the staff were very considerate . We had all 4 children with us and all the staff helped to entertain. They have also worked very hard to overcome being upside down in our current ve . We had all 4 children with us and all the staff helped to entertain. They have also worked very hard to overcome being upside down in our current vehicle. Looking forward to a continued relationship. More