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195 Reviews of Roseville Hyundai - Service Center
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Helpful March 20, 2024
Christopher, the service representative was outstanding! He was knowledgeable, courteous, thorough and on time! Great job repairing our car and prices were reasonable! Great dealership! He was knowledgeable, courteous, thorough and on time! Great job repairing our car and prices were reasonable! Great dealership! More
by Dave
Employees Worked With
March 15, 2024
Absolutely. Horrible customer service. I will never shop their nor will I ever do service with them again. They lie to you and say one thing. And then when you s Horrible customer service. I will never shop their nor will I ever do service with them again. They lie to you and say one thing. And then when you show up, it's a totally different thing. More
by Jason.wccaraudio
March 14, 2024
Quick and efficient and very helpful, I’ve always brought my car to the Hyundai dealership. my car to the Hyundai dealership. More
by amandahair88
Employees Worked With
March 13, 2024
I don’t like to write negative reviews, and I always had 5 stars experience with the customer service and how things handled at Roseville Hyundai, but recent 2 experiences were not as great to say the least 5 stars experience with the customer service and how things handled at Roseville Hyundai, but recent 2 experiences were not as great to say the least…. Service advisor Rachel need to handle customers with more respect. Last 2 times I brought my car in and I had experienced malfunctions with my vehicle and both times Rachel ignored what I was saying and accused me being at fault and I even reached out to an attorney to advise me with the next steps. I’m extremely disappointed at the service and the fact that it is a new vehicle, and she makes me feel like I did something to my car is inappropriate and unacceptable. The manager and service director also promised to follow up with me on the first issue I had to repair a damage to the paint , because of the issue and noone reached out to me yet. I never had problems like this before and shout out to Christopher who I typically had interactions with . This is my 3rd car with Hyundai and I’m starting to question if it should be my last one after many years being a loyal customer. More
by tanya
Employees Worked With
Rachel
February 10, 2024
Quick check in, texted me contact number, checked in with me and very comfortable waiting area. William was great me and very comfortable waiting area. William was great More
by geowin79
Employees Worked With
February 05, 2024
My battery died and was covered under warranty. This dealership was willing to accommodate my service request on a busy day with no available appointments. Other dealerships were going to be a week This dealership was willing to accommodate my service request on a busy day with no available appointments. Other dealerships were going to be a week or longer if I had my vehicle towed. More
by katerinapotter
Employees Worked With
Elena
January 30, 2024
Hi, yes so my name is Bailey Keeton and I have a 2023 Hyundai ELANTRA and I decided to go to this Rosville Hyundai dealership to get my oil changed when I went to go get my oil change they broke my A/C a Hyundai ELANTRA and I decided to go to this Rosville Hyundai dealership to get my oil changed when I went to go get my oil change they broke my A/C and they did not turn the light off that indicates that my oil needed to be changed. I went in four separate times for them to turn that light off and they still were not able to figure out how turn that light off and when they change my oil, they broke my AC. My AC was not blowing in 100° plus weather all summer. Also one of the service advisors told me I can just put the circulation on for my air and roll my windows down and be OK (Daniel) Which that is no thing to say behind a customers back and I found out he said that by a manager. I have also been waiting for the parts for my car for about four months my car has just been sitting pretty in the shop, they have not called me once to update me about the car I use for my everyday life. I have had to harass them multiple times for them to even answer the phone and talk to me. My actual car (the elantra) was also supposed to be ready today after I was in a hit-and-run in the rental they gave me after waiting 2 months with no A/C in my elantra. They also don’t have any rentals to give to their customers either due to an engine fire recall for one of their cars. Understandable but the fact that they never gave me a call when a rental was available and I had to call and figure that out myself was ridiculous. They told me that they would have my car ready because I have to go to work on Monday which is 45 minutes away from my home. I have had to harass them all day today. Multiple calls me my grandma and my friends and they still were not able to give me a call back or any answers for my car. My grandma was told that I was supposed to receive a call on Friday January 26, 2024. So my friend and I decided to finally going in after waiting for a call back on Saturday 27, 2024 for about 5-6 hours we decided to go in and check up on what’s going on and they told me the manager left for the day no updates or anything besides after going in and trying to deal with the situation. Ray helped me at that time and she was wonderful even though I was filled with anxiety and frustration she was ca and helped my every need and followed through with what she told me she was going to do. My car is not even a year old and has been in and out of the shop for about 6 to 7 months due to the technicians in the service people in the back. This whole experience has been traumatizing and has ruined my first NEW car experience I WISH THIS ON NO ONE. I will never be returning here. I also just picked up my car on January 29, 2024. There are still scratches everywhere on my dash that the technicians did they did not fix my vent. Part of the plastic is still sitting up. I am never ever returning here. If you were looking to go here please don’t they will not treat your car with respect or you for that matter. More
by mccaffertybailey
Employees Worked With
Daniel
