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199 Reviews of Roseville Hyundai - Service Center
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February 10, 2024
Quick check in, texted me contact number, checked in with me and very comfortable waiting area. William was great me and very comfortable waiting area. William was great More
by geowin79
Employees Worked With
Helpful February 05, 2024
My battery died and was covered under warranty. This dealership was willing to accommodate my service request on a busy day with no available appointments. Other dealerships were going to be a week This dealership was willing to accommodate my service request on a busy day with no available appointments. Other dealerships were going to be a week or longer if I had my vehicle towed. More
by katerinapotter
Employees Worked With
Elena
January 30, 2024
Hi, yes so my name is Bailey Keeton and I have a 2023 Hyundai ELANTRA and I decided to go to this Rosville Hyundai dealership to get my oil changed when I went to go get my oil change they broke my A/C a Hyundai ELANTRA and I decided to go to this Rosville Hyundai dealership to get my oil changed when I went to go get my oil change they broke my A/C and they did not turn the light off that indicates that my oil needed to be changed. I went in four separate times for them to turn that light off and they still were not able to figure out how turn that light off and when they change my oil, they broke my AC. My AC was not blowing in 100° plus weather all summer. Also one of the service advisors told me I can just put the circulation on for my air and roll my windows down and be OK (Daniel) Which that is no thing to say behind a customers back and I found out he said that by a manager. I have also been waiting for the parts for my car for about four months my car has just been sitting pretty in the shop, they have not called me once to update me about the car I use for my everyday life. I have had to harass them multiple times for them to even answer the phone and talk to me. My actual car (the elantra) was also supposed to be ready today after I was in a hit-and-run in the rental they gave me after waiting 2 months with no A/C in my elantra. They also don’t have any rentals to give to their customers either due to an engine fire recall for one of their cars. Understandable but the fact that they never gave me a call when a rental was available and I had to call and figure that out myself was ridiculous. They told me that they would have my car ready because I have to go to work on Monday which is 45 minutes away from my home. I have had to harass them all day today. Multiple calls me my grandma and my friends and they still were not able to give me a call back or any answers for my car. My grandma was told that I was supposed to receive a call on Friday January 26, 2024. So my friend and I decided to finally going in after waiting for a call back on Saturday 27, 2024 for about 5-6 hours we decided to go in and check up on what’s going on and they told me the manager left for the day no updates or anything besides after going in and trying to deal with the situation. Ray helped me at that time and she was wonderful even though I was filled with anxiety and frustration she was ca and helped my every need and followed through with what she told me she was going to do. My car is not even a year old and has been in and out of the shop for about 6 to 7 months due to the technicians in the service people in the back. This whole experience has been traumatizing and has ruined my first NEW car experience I WISH THIS ON NO ONE. I will never be returning here. I also just picked up my car on January 29, 2024. There are still scratches everywhere on my dash that the technicians did they did not fix my vent. Part of the plastic is still sitting up. I am never ever returning here. If you were looking to go here please don’t they will not treat your car with respect or you for that matter. More
by mccaffertybailey
Employees Worked With
Daniel
January 29, 2024
Great people great service my service adviser was wonderful and even called me last night to let me know the part I needed for my car was ordered thankyou so much wonderful and even called me last night to let me know the part I needed for my car was ordered thankyou so much More
by pstaples123
Employees Worked With
Elana
January 25, 2024
Bill was awesome at explaining The benefit of coming in at a later time for my oil change he also explained the different benefits of the services provided. at a later time for my oil change he also explained the different benefits of the services provided. More
by zaporojencoe
Employees Worked With
Bill
January 24, 2024
Very polite and worked fast to get my oil changed. Easy to make appointment. Great customer service Easy to make appointment. Great customer service More
by mamastrauss68
Employees Worked With
January 11, 2024
Took over 1-1/2 hours for an oil change (I had an appointment) and they neglected to reset the service interval (which tells when the car last had service). This was after I told them that they didn appointment) and they neglected to reset the service interval (which tells when the car last had service). This was after I told them that they didn't reset it last time. I saw that the car's service was completed (a plus - they have video surveillance of the service area) and after it didn't come up I went up to the service counter, asking where my car was, and the rep said that he went to lunch and would get it brought right up. I paid for the service, which was reasonable, and the car never showed up. I had to go back, after waiting outside for some time, and asked where it was. They called again, and it appeared. Next time I'll drop it off and not deal with the excessive wait time. More
by gbguy
Employees Worked With
Shon
January 09, 2024
Excellent service from Paul Wilkins. He checked the car in promptly and the work was completed 10 minutes earlier than scheduled. He ensured I was taken care of while waiting for the wor He checked the car in promptly and the work was completed 10 minutes earlier than scheduled. He ensured I was taken care of while waiting for the work to be done. Great job! More
by timothybliss
Employees Worked With
Paul Wilkins
January 05, 2024
Great experience. Service commendable. Issues answered with confidence. Fortunate this dealership was so closed. Told service would be on time and surely it wa Service commendable. Issues answered with confidence. Fortunate this dealership was so closed. Told service would be on time and surely it was. Thanks to Shon for his super service More
by rogerlcriss
Employees Worked With
Shon
