Roseville Toyota

Take too long on negotiating. Did not deliver what’s promise over the phone and takes too long to negotiate. Sale manager tried to low ball my trade in says that my trade in is too Did not deliver what’s promise over the phone and takes too long to negotiate. Sale manager tried to low ball my trade in says that my trade in is too old for the price I want. Which Carmax gave me a higher price. I told him if he can’t do it then I’m gonna leave but he wouldnt let me leave and hold on to my key for my trade in. I felt like I was pressure to buy their car and wasted a lot of my time. I got excellent credit score but couldn’t get the interest they offer for a brand new car. The sales manager will waste your time until you get exhausted and hungry so you’ll take the bait. Spent 8hours buying a car is not fun. I asked for my Key to my trade in 3-4 times and didn’t get it. Promise me that if get out from my car then he’ll make the deal I want but end up spending another hour going back in fort. More

Oil change experience Took my Runner is for an oil change, was quoted about $50, the showed up and service advisor Michael North wrote it up for $89? When I giestioned him Took my Runner is for an oil change, was quoted about $50, the showed up and service advisor Michael North wrote it up for $89? When I giestioned him on discrepancy he told me it was because I needed more quarts. I had an appt and was told it would be ready in an hr with an appt. cool, I waited. Finally called from dealership after an hour and forty minutes and was told advisor was busy. When I picked up car they reduced the charge by $16, Mr. North told me there was an internet special. Didn’t he know that before I questioned the price? What was the real truth? Felt deceived, first time this has happened at this dealership. Will go elsewhere, no attempt even made to apologize. Guess this is business as usual here now. More

Cabin filter It would have been nice to be notified about the dirty cabin filter ahead of time before the service was finished. I would have wanted the filter cha It would have been nice to be notified about the dirty cabin filter ahead of time before the service was finished. I would have wanted the filter changed during service instead of waiting until my next service visit. More

Excellent overall Bought my RAV4 and got quality services from top to bottom. Austin was very helpful. He was knowledgeable and patient with us. I highly recommend thi Bought my RAV4 and got quality services from top to bottom. Austin was very helpful. He was knowledgeable and patient with us. I highly recommend this place to new buyers More

Top Notch Service This was my first service visit after purchasing my 2018 Highlander. Just routine maintenance and topping off the fluids, but the service team is a we This was my first service visit after purchasing my 2018 Highlander. Just routine maintenance and topping off the fluids, but the service team is a well oiled machine and got me in and out of there in a timeline manner. Everyone is polite, and made me feel proud to own a Toyota. Thanks! More

Had an oil change I was met right away when I drive in for my appointment. The service rep was busy so the one in his office helped me. I was called regarding the condi I was met right away when I drive in for my appointment. The service rep was busy so the one in his office helped me. I was called regarding the condition of my car and when it would be ready. Again I was helped by the office mate as my service rep was with another customer. Everyone was very polite and responsive. Thanks for your work. More

Tire work Very professional,thought full , took care of my needs thank l will be comeback every one there very nice the help was very friendly and kind Very professional,thought full , took care of my needs thank l will be comeback every one there very nice the help was very friendly and kind More

10,000 service on 2018 Camry Can’t say enough about the great service & hospitality at Roseville Service Center. I’m loving my new Toyota 2018 Camry & all the perks the dealershi Can’t say enough about the great service & hospitality at Roseville Service Center. I’m loving my new Toyota 2018 Camry & all the perks the dealership does for me. More

Great service. I had a wonderful experience during my visit on 10/29. I was pleasantly surprised with how quickly the service was and how helpful, and friendly my a I had a wonderful experience during my visit on 10/29. I was pleasantly surprised with how quickly the service was and how helpful, and friendly my advisor Paul Koontz was. I will most likely return for my next service. I also LOVED the coffee discount! What a great perk. Thank you! More

5,000 mile 17 point inspection They did a good job in rotating tires, changing oil and filter and topped off fluids, but did a very poor job in washing the outside of my truck. Such They did a good job in rotating tires, changing oil and filter and topped off fluids, but did a very poor job in washing the outside of my truck. Such a poor job that I brought my truck back to get recleaned. Didn’t seem like they made any effort at all to wash my truck the first time. The second time they did a lot better of a job but still not the way it should have been done. More