Roseville Toyota

Frustrating experience I probably went to the dealership on one of the busiest days of the year, which was Labor Day. But, I was there 6 hours buying a car! The salesman was I probably went to the dealership on one of the busiest days of the year, which was Labor Day. But, I was there 6 hours buying a car! The salesman was a new employee with less than 2 months experience. He was very polite and professional, but he made a big mistake. He wrote up the wrong car which ended up being $6000 less than the actual car I picked up. So I negotiated and agreed on the price only to find out it was the wrong car. I realize mistakes happen and the salesman was very apologetic about it, I actually felt bad for him. But, it was the sales manager who made the experience worse. He was arrogant, condescending, and did not accommodate for this mistake. Then my car could not be found on the lot for over an hour. It took hours to go through the process of negotiating twice, finding the car on the lot and waiting for financing since the wrong car was written up. Not acceptable! I don’t feel I was compensated well on this deal, and my experience was frustrating and less than optimal. That being said, I do love my new RAV4 More

Great Service The staff made my visit extremely convenient from the moment I checked my vehicle in for an appointed service to offering a shuttle ride from and to t The staff made my visit extremely convenient from the moment I checked my vehicle in for an appointed service to offering a shuttle ride from and to the dealership. Also, Chris Martinez showed patience and allowed me to feel less intimidated about asking questions regarding my vehicle. He had clearly stated recommendations of the maintenance and repairs to my vehicle and informed me of changes to repairs and cost. From now on, I’ll take my vehicle to the dealership because I had a great experience. The service is great, quick, and simple. So far, they’ve been doing a great job! More

Lied to...Both malfeasance and nonfeasance. Bad mistake. I’m one of he most Uber connected people in the region and could have been the source of many referrals, which I have been for the Neillo Bad mistake. I’m one of he most Uber connected people in the region and could have been the source of many referrals, which I have been for the Neillo group. Now I’m a very dissatisfied customer. More

Quick! 2nd time in a few days for same issue. Service writer had another mechanic look at and concluded as we thought. Problem was rectified and Corey took 2nd time in a few days for same issue. Service writer had another mechanic look at and concluded as we thought. Problem was rectified and Corey took payment that was quoted earlier by a service manager. Thank you. More

Easy in and out service at Roseville Toyota I have been a customer of Roseville Toyota since 2011 along with my family. Customer service is excellent as evidenced by courtesy, organization, time I have been a customer of Roseville Toyota since 2011 along with my family. Customer service is excellent as evidenced by courtesy, organization, timely, caring, honest and up front More

William is an amazing salesman Salesman William was amazing excellent customer service. 1st manager that came out to talk to us was a bit rude - when I informed him my husband and I Salesman William was amazing excellent customer service. 1st manager that came out to talk to us was a bit rude - when I informed him my husband and I would like to discuss - he told us we have a few seconds to discuss. We left to our car to leave - a different manager came out to our car to talk to us. We were happy with the 2nd manager he was polite and able to get us a good deal. In all honesty if it wasn't for William having such an amazing personality and great customer service we would have never went back inside we would have went Elsewhere to purchase a new vehicle. The detail job that was done on my new Toyota Camry was very poor it wasn't until I started driving home I noticed all the water spots on my mirrors, and big rings on my back window as if there were suction cups on the window, and my windshield looking greasy and smeared, and water spots on the front grill of my new car. I will be scheduling an appointment to have coating put on my car.. I hope at this time my car gets a better datailing job done. Other than that I am very happy with my new Camry. More

Great experience We had a really good experience buying our car from Roseville Toyota , especially our sale representative, Linh Nguyen. We felt comfortable and trust We had a really good experience buying our car from Roseville Toyota , especially our sale representative, Linh Nguyen. We felt comfortable and trust him to help us find the right vehicle to meet our need and right price for our budget. Thank you. More

Excellent service Our sales rep, Tyson, was awesome. We had the best experience. We have bought several vehicles from this dealership. Tyson explained the leasing optio Our sales rep, Tyson, was awesome. We had the best experience. We have bought several vehicles from this dealership. Tyson explained the leasing option so we understood it better and it made more sense for us to go that route. More

Good experience Good experience, glad the wheel alignment was able to be corrected without additional cost. Service was done quickly for me since I was waiting for m Good experience, glad the wheel alignment was able to be corrected without additional cost. Service was done quickly for me since I was waiting for my car. More

120000 ml service Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks More