Roseville Toyota

Customer service well implemented Sales provided personalized service and care during the purchase process. They were very helpful in resolving issues with our new Prius and were helpf Sales provided personalized service and care during the purchase process. They were very helpful in resolving issues with our new Prius and were helpful during the test drives. More

The good and bad The good- fastest purchase we’ve ever made. The bad- all the extra sales after agreed upon price. But it seems to be getting better. The good- fastest purchase we’ve ever made. The bad- all the extra sales after agreed upon price. But it seems to be getting better. More

Great customer service I love going to the dealership for service. Cafe is great and I love my service advisor. Derek always takes great care of me and my beautiful Camary! I love going to the dealership for service. Cafe is great and I love my service advisor. Derek always takes great care of me and my beautiful Camary! More

These guys rock! No gimmicks, no agendas, no gotchas. Treated with respect...great deal...highly recommend this dealership. Jason Seiff (sales) and Tommy Payne (finan No gimmicks, no agendas, no gotchas. Treated with respect...great deal...highly recommend this dealership. Jason Seiff (sales) and Tommy Payne (finance) could not have treated my wife and I any better. More

Great service Easy scheduling and communications. Great service. Will be returning for future service needs. Easy convenience of rental car pick up and return. Serv Easy scheduling and communications. Great service. Will be returning for future service needs. Easy convenience of rental car pick up and return. Service was done on time. More

Poor customer service and follow up I tool my truck in to have the air bubbles in musicale lumar fixed. I was told it would be replaced. The truck came back dirty and nothing was replac I tool my truck in to have the air bubbles in musicale lumar fixed. I was told it would be replaced. The truck came back dirty and nothing was replaced. Instead they tried to pop the bubbles and sat the marks left behind where rock chips. My brand new truck is still not fixed. And i called in last Week and lettura a message to get it fixed, and no one has called me back. More

Vallay girl attitude Vallay girl was rude. I reported her. Manager for brakes she is wonderful! Usually Toyota has good customer service . Thank you very much I appreciate Vallay girl was rude. I reported her. Manager for brakes she is wonderful! Usually Toyota has good customer service . Thank you very much I appreciate your support More

We are only human. Everything started off okay, not great, but just okay. The jack wagon service advisor I had ignored me as I was standing at his desk. I explained my i Everything started off okay, not great, but just okay. The jack wagon service advisor I had ignored me as I was standing at his desk. I explained my issues, starting with hard shifts, and a noise coming from my front end suspension. The car is left with you for a long amount of time. I did have an appointment. At 5:45 pm I get a call from my service advisor, my car is ready. The transmission was updated, awesome! The front end noise is coming from your trailer hitch. I asked him how my front end noise is coming from the rear. He explained to me that him and his techs are only human. He also said I have 12 mins now to get my car. Awesome. Let me get to Roseville in Citrus Heights in 12 mins. He was “human” enough to stay for a few extra mins. Thanks. Getting into my truck, I noticed there were fingure prints all over my touch screen stero. The car must of been kept running for no reason because there was big difference of gas levels from when I dropped it off to when I got it back. Or maybe it had something to do with the nearly 30 miles that were driven in my truck. So the next day I went to Maita Toyota without an appointment. Explained the problem to the service advisor who was friendly. He put a tech in my car with me immediately to identify the noise. Once the tech heard enough. I went and filled out paperwork with my friendly advisor. He ordered and paid for my Uber ride home. About 2 hours later I get the call. This call was explaining the front end noise. He didn’t say it was a trailer hitch. He didn’t say they were only human. He told me my skid plate was missing a bolt. Something that your techs neglected to check. Something that was so easy to fix. Something that will make me go to there service centers over yours. The problem was fixed to my satisfaction. More

Maintenance & Brakes My concerns were addressed and service was completed in the recommended time frame. A big THANK YOU to Steve and the service team! Great experience! My concerns were addressed and service was completed in the recommended time frame. A big THANK YOU to Steve and the service team! Great experience! More

Routine service with Great customer service It was time for my toyota tundras 30k mile service. I had an appointment for 8:40 am I showed up at 8:30am and was promptly greeted and checked in. Ta It was time for my toyota tundras 30k mile service. I had an appointment for 8:40 am I showed up at 8:30am and was promptly greeted and checked in. Talked to a service advisor and was told it would be about an hour. Offered me a ride that I declined and said I would wait. ( it’s a 40 min drive for me. I pass two other toyota dealerships to go here). 45 min later my phone rang and my truck was ready. Everyone I talked to that day had a smile, was helpful, and answered any questions I had. More