Roseville Toyota

Corolla hatchback Salesman Dean Haught was outstanding. He was easy to communicate with and answered all our questions directly and honestlly. Rest of the car buying Salesman Dean Haught was outstanding. He was easy to communicate with and answered all our questions directly and honestlly. Rest of the car buying experience was what I expected. More

Vehicle Maintenance Have been a longtime client of Roseville Toyota. The staff is always friendly, efficient and professional in dealingbwith clients. The facility is a Have been a longtime client of Roseville Toyota. The staff is always friendly, efficient and professional in dealingbwith clients. The facility is always clean and organized. The service on the vehicle is always great. More

New car purchase Well I have bought many cars; but it seemed that it was a very easy process over at Roseville Toyota. The car I bought was very high in demand and the Well I have bought many cars; but it seemed that it was a very easy process over at Roseville Toyota. The car I bought was very high in demand and there was minimal opportunity to haggle. I did however get it for a good price and didn’t feel like someone took a glove and lube and worked me over. I would recommend them to anyone whom is looking for another car. More

Broken Promises The sales guy didn’t know anything about the truck that I purchased. Chad the Sales Mgr I guess was his title since no one gave me their business car The sales guy didn’t know anything about the truck that I purchased. Chad the Sales Mgr I guess was his title since no one gave me their business cards, promised to add items in the sale of my truck after I asked them to take it off in the first place. I then went to Finance and and Richard didn’t go over any prices with me except for the extended warranties and packages that they supply. He didn’t say this is the price of your truck with the items that I added on (leather). When I got home after being at the dealership for over 5 hours I went over my contract and saw that they did in fact add items (LoJack, Tracker and Dent Pro) to my contract and the sale price of my vehicle was almost $4K more than we discussed. I then called Chad to get clarification on everything and he explained it again to us but my husband and I were misinformed and raised our voices. We never yelled at them but trying to understand and get our point across. Chad said he would take off the items they added ok but he didn’t. We had to go through the finance to get them removed and credited back to us through Toyota Financial. This transaction I was told takes 3-4 weeks to show up meanwhile they cashed my check the same day as the purchase of the truck. I also wanted to know the payoff amount of the truck nownsincr this will lower the overall amount of the vehicle being financed but still have not received anything. Also did I mention that we never received calls back after we left messages each day. Took someone 3 days to return our call. I’m not satisfied with this dealership and I will NOT be buying anymore cars from them in the future and will ALWAYS return back to Concord Toyota where I’m treated like family there. I only gave a 1 star cuz the girl who came out and went over my truck was the BEST experience I had!! She went over all my features of the truck and explained everything very well to me. Thank you! More

Won’t come back here ever! Rude service writer. Won’t ever come here for any services, purchases, help, or anything else for that matter. Worst customer service I’ve ever expe Rude service writer. Won’t ever come here for any services, purchases, help, or anything else for that matter. Worst customer service I’ve ever experienced...never have I’ve ever been treated so poorly in my life. It’s ok because i won’t be giving this dealership another penny ever again! More

Happy with dealership not with monthly payments I kept insisting during our negotiations about my 2018 Toyota Tacoma purchase that I wanted to keep my monthly payment at $500 per month with giving t I kept insisting during our negotiations about my 2018 Toyota Tacoma purchase that I wanted to keep my monthly payment at $500 per month with giving the dealership my trade in and $5,053 down payment, I am now stuck paying $549 per month for the next 3 years of my lease, I wish the dealership would have worked with me a little more to get my monthly payment to $500 per month that I would have been more comfortable paying. More

Loved the Miles the salesguy, hated the rest of the process miles was awesome, listened, didn't present anything with options we didn't want. was very thorough in asking all the right questions and making sure miles was awesome, listened, didn't present anything with options we didn't want. was very thorough in asking all the right questions and making sure we looked at EVERYTHING available. He didn't try to talk me into or out of anything, and let the test drive do the talking. I would shop with miles any day of the week, just not for Toyota. Yes we bought a RAV4, but only because Miles was such a standup guy. Then we had to deal with Howard. His only concern was selling the car. We explained we wanted to wait to refinance our home, and he kept pushing. On top of that he quoted a price with extras I told him i didn't want, which included LoJack. Every time he came back with a "deal" I said I didn't want Lojack and the other options he was peddling. We finally agreed on a monthly payment and an interest rate I was happy with. Then when we got in with Joe, come to find out Joe kept stating "That's the price and options you agreed to." I walked out the FIRST time to go get Howard to explain what he had told Joe I agreed to, and then straightened them out. At which time Joe started peddling extras. I told him I was in his office to sign a sales agreement and that it wasn't his place to continue to sell me option. He kept pushing, I walked out again, very upset. I left for some time, but considering the actual price of the car was good, ad our current vehicle had 300,000+ miles on it, we needed a reliable car. We finally agreed on the paperwork, and I tried to read everything while I signed. But when I got home I noticed a discrepancy and returned the next day. I spoke with Rejent, who had to make corrections to my contract because what? They hadd added the LoJack anyway. Needless to say, I will never shop at Roseville Toyota again. But if Miles goes anywhere else, I certainly will shop with him! More

Long Time Happy Customer Roseville Toyota has kept my car running without major problems or expense for 16 years. I trust their Service Consultants and I trust their mechanic Roseville Toyota has kept my car running without major problems or expense for 16 years. I trust their Service Consultants and I trust their mechanics to do the repairs without adding service I don't require. While they work on my car I relax and enjoy a complimentary beverage in their cafe. I also enjoy shopping for unique gifts and greeting cards in the waiting area. More

No pressure, great experience I went in because my lease was up. I knew what I wanted and the sales staff was great about helping me find my next car with minimal hassle. It alway I went in because my lease was up. I knew what I wanted and the sales staff was great about helping me find my next car with minimal hassle. It always takes a while to go through the process, but everyone was really nice and helpful, including finance and the car walk through. More

GOOD EXPERIENCE I recently purchased a used 2014 Toyota Tacoma from Roseville Toyota in the Roseville AutoMall. I went in because I needed to get a newer model Tacom I recently purchased a used 2014 Toyota Tacoma from Roseville Toyota in the Roseville AutoMall. I went in because I needed to get a newer model Tacoma. Eric Medina served as my sales representative and he stayed with me the entire time while I made the transaction. It took a little longer than I would have liked but I am entirely satisfied with the service I received and with the vehicle I purchased. More