Roseville Toyota

Irritating. Not cool I bought bought a brand new 2018 Toyota Corolla yesterday and the car is great. Let me start off by saying that James Godinez was awesome and very hel I bought bought a brand new 2018 Toyota Corolla yesterday and the car is great. Let me start off by saying that James Godinez was awesome and very helpful as well as Mr. Hancock who helped us get the deal we wanted. When We first arrived to the dealers were hoping not to be followed around by a salesman while we shop but that’s exactly what happened. A guy who’s name started with a T (Tran maybe?) greeted us and asked if we needed help, what were lookin for, color etc. I told him what I wanted but I also told him specifically that I would like to walk around alone with my dad and shop in private but that I appreciate his help. He said Ok cool if I need any help to ask for him. We thought that issue was fixed. No less than 30 sec later he walks back with james and says “this is james he’s new he’s great etc he will be helping you out now”. At this point were like xxx? I just told You we wanted to walk alone and you bring someone else instead? Idk what his mindset was, did he think we didn’t like him? Did he think since my dad looked hispanic we needed a hispanic salesman? I didn’t understand why he did that after politely asking him we wanted to be alone. At that point I wanted to leave but we had drivn pretty far to get there so we stayed. Walking around irritated I finally explained to james what had happened and he apologized and said he didn’t know that was the case and that was just trying to help us. I believe him since we relized he was the new guy and his co-worker maybe threw him at us on purpose to mess with him? Moreover, James showed us around the lot and took us to their bigger lot trying to help us find what we wanted and we did. We went inside made the deal with Mr. Hancock and that was that. They moved us with the finance guy who I also can’t remember his name but he was terrible. We almost walked out of his office and called the whole dea off. He came off like an office shark from the jump. He started offering us all kinds of maintenance add ons and gap. This was expected, thats his job. I declined everything but still asked him to explain what GAP was. (I know what it is because I used to sell it a credit union when I worked there I was seeing if Toyotas was any different) he explains what it is and again I still decline. The guy gets upset, keeps mentioning how im driving for uber and LyFt etc. What I do with my car is none of his business But since I mentioned it he was using it as a selling point. Finally, he moves forward with the paperwork but before he does while looking at his screen he says “YOU DON’T KNOW WHAT GAP IS.” To which I responded “I do know what gap is and he stayed quiet. It was at that point that we wanted to say screw this. I took that as insult to my intelligence. He had just finished explaining it to me and like I said im familiar with the product. Is he saying I’m in capable of comprehending what he just explained to me? It was the way he said it. He kept trying to offer it later even lowering the price. I declined. To the very last second he kept offering the maintenance deals but like I said I didn’t want them and most of all I didn’t want to business with this guy at all. After we wallked out I’m expecting to get my car but it was still being cleaned. Fine. While were waiting, James get sent over by the finance guy to collect our proof of income. Like really? After we signed everything? Why didn’t he ask for it in his office? Whatever, James took us over to a computer and we printed out a bunch of statements for him. On side note, the finance guy seemed very condescending when talking to James im front of us, probably since he’s the new guy, from when we first met in the lobby I could tell he was just all fake smiles with the customers and a jerk to his lower ranking co-worker. Moreover, this whole process took about 5 hours.... 2-3 weeks after my purchase I was still getting phone calls of income verification because there weren’t any deposits from my new employer even though I have a co-signer. We both gave them our bank statements. Steve wanted me to give him a more recent one until I texted him Asking what the process would be to return my car.( I was just done with all this). To which I get an immediate phone call saying he no longer needs anything and that were all good. Interesting to say the least. More

Easiest car purchase in 20 years Found what i wanted, got a referral from Tony in parts to talk to Robyn in sales, his manager Eric took me out for a test drive, ran my credit, they s Found what i wanted, got a referral from Tony in parts to talk to Robyn in sales, his manager Eric took me out for a test drive, ran my credit, they said i could buy two cars, proceeded to finance dept. Where Johnie was informative but not pushy. Got a good interest rate from lender and shook hands with John L. Sullivan the owner. Smooth and easy day buying a car. More

Oil change The Service team members were excellent! The work was completed on time and even cost a little less than the initial estimate! If only the salesme The Service team members were excellent! The work was completed on time and even cost a little less than the initial estimate! If only the salesmen were this honest and reliable! (Worst sales/purchase ever!) More

It was great. No issues No issues. This was first appointment with this car. It went smooth. They found one issue and fixed it. Friendly and quick. Will be back. No issues. This was first appointment with this car. It went smooth. They found one issue and fixed it. Friendly and quick. Will be back. More

Friendly and painless experience! I brought my 2018 RAV4 in for its first warranty work. It was super easy and I had zero stress. Everyone that worked there was friendly and they have I brought my 2018 RAV4 in for its first warranty work. It was super easy and I had zero stress. Everyone that worked there was friendly and they have their process down pat. They even washed my car free of charge. More

Good Day, Great Experience! Thanks to my helpful and knowledgeable salesman, Steven G and the rest of the staff at Roseville Toyota/John L Sullivan Toyota, the purchase of my B Thanks to my helpful and knowledgeable salesman, Steven G and the rest of the staff at Roseville Toyota/John L Sullivan Toyota, the purchase of my BEAUTIFUL 2018 Toyota 4x4 Offeoad Truck was easy and quick. Great truck at a great price, helped by good people! What more can you ask for? More

Great Fast and great service. Very professional. Andrew who I believe was a lot porter was very helpful and fast at getting my vehicle back to me from the b Fast and great service. Very professional. Andrew who I believe was a lot porter was very helpful and fast at getting my vehicle back to me from the back lot More

The burning oils Smells It's my 3rd time bring it to the Toyota dealer And the oil small still getting worse. It's still smalls like oil burning can you have a manager call It's my 3rd time bring it to the Toyota dealer And the oil small still getting worse. It's still smalls like oil burning can you have a manager call me More

Less than desirable Service- disappointed Customer I took my vehicle in which my wife and I had just purchased two weeks prior at Roseville Toyota with a loud noise coming from the engine. The Van was I took my vehicle in which my wife and I had just purchased two weeks prior at Roseville Toyota with a loud noise coming from the engine. The Van was taken in on a Wednesday and were called later to let us know the part needed to be ordered so Van would not be ready until following day. The following day we recieved another call that the part still had not come in and now would not be ready until Friday Evening. Picked up the Van Friday Evening and when we arrived home Noise was still present with no apparent fix. We have now made another appt. to have van looked at. Very disappointing as a car buying experience should be pleasant and not have to be in the “shop” two weeks after purchasing vehicle. More

Toyota service Toyota is always courteous and helpful . It is easy to schedule an appointment to get your vehicle in for service. We have never had any issues with t Toyota is always courteous and helpful . It is easy to schedule an appointment to get your vehicle in for service. We have never had any issues with the quality of the service. More