Roseville Toyota

Service Center Staff scheduling service were overwhelmed - saying they couldn’t help customers b/c they were too short staffed. This was awkward & unprofessional to Staff scheduling service were overwhelmed - saying they couldn’t help customers b/c they were too short staffed. This was awkward & unprofessional to hear as the customer. I did not receive a call when my car was ready. I finally waited in line & found my paperwork w/ a timeframe on it of approx. 30 min prior. Complementary car wash - windshield still had bugs smeared on it. Overall - not impressed. More

bullies we want to complain. we visited toyota and wanted to buy and did buy a toyota prius but given mislewding and dishonest info inorder dor roseville to c we want to complain. we visited toyota and wanted to buy and did buy a toyota prius but given mislewding and dishonest info inorder dor roseville to close the deal. we teat drove a 2018 prius prime advanced but sold a 2017 model. we asked sales and they said they wrote thra onthe pricesheet. that is bait and switch. we got high pressure sales in finance to buy additonal warranty amd service and it was more than 10% of the price of the car! also someone dinged the car we bought in ghe cR lot Nd there was just dentless repair but the color is still not repIred. weneed thre titlw and the regiatration Nd evwn calling Nd vaisiting the dealership Md no one can expedite this when the reason we bought this car was foe the tax rebate and white sticker to deive in hiv. they said they would help us and apply for it dueing aale Nd now fhe same sales say no that is dmv and talk to our accountant. lies! then we asked for help with detail and map update as promised from our sales and now togolini kedt the compant right acter sales and the replacmenet Mike denies all promises and us a reL jerk to. women when i call and ask for support. the mamagers in general are ignorant as we hass to buy the car at a much higher prive than quoted since the "managers son" denied the bid we made and were comfortable with. also we weretlld the electric plug upgarde was done by toyota by other primeowners Nd we did ask for that and was denied. Mike stated, "you get stuck with what you got!". customer service also quickly ran theough the details of the car and stated to hwr ride home (near closing time), "this will be quick. ill be done in a minute". do your job. i just paid $35k for this elecyric car and you need to educate me or find someone who can. in summary, we will never recommend or buy another car from roseville toyota or even toyota due to our bad experience. your sales are incompetent and dishonest and and it is no wonder ther is no retention and revolving door of not experienced sales and nepotism is blatant. More

We went with the intent to buy a vehicle. We left with one. This is the fifth vehicle we have purchased from Roseville Toyota since 1992. Four were new and 1 used. So our loyalty runs deep. However, the enti This is the fifth vehicle we have purchased from Roseville Toyota since 1992. Four were new and 1 used. So our loyalty runs deep. However, the entire process of buying a car is mentally draining. I always feel like I need to go home and take a long shower. I don't know how that can be improved. Vince our first line salesman was great, friendly and over the top willing to show us what we wanted. Razi, the middleman was a fast talker and deceptive. But, I guess that is his job. Joe the finance manager was good, conversational through the long process, friendly. Jessica, the customer relations person who showed us our new car at the end was impatient and not very helpful. More

Excellent service Service Advisor took care of my request for brake service, as well as replacement of passenger side CV axle. The work was done within the recommended Service Advisor took care of my request for brake service, as well as replacement of passenger side CV axle. The work was done within the recommended period of time. More

Having to go back again. I brought my 21012 Highlander in for service a couple of weeks ago. While it was there, they discovered a timing chain cover leak. Since I had the Toy I brought my 21012 Highlander in for service a couple of weeks ago. While it was there, they discovered a timing chain cover leak. Since I had the Toyota Platinum warranty (7 years, 100K miles), I scheduled an appointment for last week. Told me only one day....turned out to be three. They replaced a lot of gaskets. Not a big deal, had a rent-a-car through the warranty. Got my car back, ran a bunch of errands the next day. The next morning, pulled my car out of the garage and there was a big oil leak. Checked the oil level, it was fine. Drove back to Roseville Toyota (for the third time in two weeks) to fix another leak (the sending unit for oil pressure). Now I'm constantly checking to see if there are any more leaks...kind of shaken my confidence in my Toyota. Now, other than the service, I have to admit, none of the work cost me anything, but only because I had the extended warranty. I'm not too sure I want to use the service center any more.... More

It was pleasant They went out of their way to make the deal. Everyone we came in contact with were very nice and listen to what we had to say They went out of their way to make the deal. Everyone we came in contact with were very nice and listen to what we had to say More

Great experience Easy convenient and professional .. one of the best experience I had when buying a car... never been so easy and fast especially when you find the car Easy convenient and professional .. one of the best experience I had when buying a car... never been so easy and fast especially when you find the car that you wanted More

Service Excellent people who are very effective and friendly. I enjoy going there and also enjoy getting a free coffee as well as WiFi access while waiting. Excellent people who are very effective and friendly. I enjoy going there and also enjoy getting a free coffee as well as WiFi access while waiting. More

Toyota 4Runner TRD Off Road Very Satisfied. Loving the truck. Loved the cookies. Great customer service. Friendly staff. Great selections. Will go back to this dealership for a n Very Satisfied. Loving the truck. Loved the cookies. Great customer service. Friendly staff. Great selections. Will go back to this dealership for a new car in the future. More

Six month checkup on my new Corolla Everything seemed to go smooth the tech answered all my questions My appointment was at 700am and you were right on time and i was gone in less than h Everything seemed to go smooth the tech answered all my questions My appointment was at 700am and you were right on time and i was gone in less than hour More