Roseville Toyota

Roseville Toyota, the epitome of shady business I am highly disappoint with Roseville Toyota, first while in the purchasing process of my 2015 Prius, another individual “reserved” the car I was sign I am highly disappoint with Roseville Toyota, first while in the purchasing process of my 2015 Prius, another individual “reserved” the car I was signing the paperwork to buy, resulting in a search for the car, followed by the search for single key to the vehicle which the internet salesmen had brought home to ensure the car remained until the next day. After the key was retrieved, my new-to-me Prius was finally brought in be washed, the whole ordeal last five hours, ending with the salesman (Klaus Labuttis) unable to fill the vehicle up at the dealerships gas station and having to retrieve another dealership credit car, another half hour of my time washed. I didn’t leave the dealership until 9:50 PM. The following day while showing my wife the car I had just purchased, she noticed a large metal box in the glove box, I called Klaus at Roseville Toyota and left a message explaining to him that I had what I believed to be a lock-box belonging to the dealership as well as expressing concern that I hadn’t received a spare key to my vehicle and I would be interested in acquiring one. A day passed with no returned phone call from Klaus Labuttis, so I tried him again, he explained to me that the vehicle was used and only came with one key. He quickly changed the subject and directed questions towards my spare key for the vehicle I had traded in for my new Prius, to which I replied that I would be willing to come back in to return my old spare key, and the lockbox in return for a spare key as a sign of good will. He said that my truck I had traded in would sell regardless of the spare key being turned in and that he had no authority to give me a spare key for my new vehicle. He explained to me that “if I was of good character” I would just give them the spare key and “that was all he had to say about that” the phone call was ended with no resolution. Approx. one hour later I received a phone called from Klaus Labuttis expressing that he felt badly and that if I had time the following day 6/19 that I could bring my old spare key in, with the lock-box and he would “take care of me” and get me a new spare for my Prius. Today, I visited the dealership at the set time 3:45 PM for our agreed upon time of 4:00 PM, the receptionist at the desk said she would page Klaus and after 3 failed attempts a sales manager came out. I explained to the manager (I believe his name was Collin) about the arrangement Klaus and I had discussed the day prior and he informed me he “had no idea” what Klaus and I talked about and “that was between me and Klaus” he took the key for my old Tundra from me and the lock-box and told me to have a seat. At 4:20 when Klaus finally showed up, he let me know that there was a misunderstanding and that he never had the pull to get me that spare key. He let me know that he had never said anything about my spare key for my Prius and that If I would like he could take to his sales manager about getting one on a discount. After explaining to the sales manager the two separate conversations Klaus and I had the day prior Klaus proceeded to raise his voice and demanded I not “put him in this position” the sales manager told Klaus “everything was just fine” and Klaus exited the room. The Sales manager let me know that he was sorry about Klaus’s behavior but there was nothing he could do to get me a key. All in total I wasted an absolutely rediculious amount of time at this dealership dealing with issues that I’ve never dealt with before while purchasing my other two Toyota vehicles. Roseville Toyota is the reason why there is a negative connotation associated with car buying especially when it comes to dealership. Their professionalism and customer service is severely lacking and I will be taking my business elsewhere. I’m still a huge fan of Toyota’s and this amazing value but this experience has put a sour taste in my mouth. I hope me sharing this experience will help other buyers in the future. More

Great Service Had a battery failure in a 10 month old car. They quickly replaced it including a general check up on vehicle and a car was. The cafe employee also aw Had a battery failure in a 10 month old car. They quickly replaced it including a general check up on vehicle and a car was. The cafe employee also awesome More

Service on my 2002 Tacoma Great service. My Service Advisor, Jon Pepper, went the extra mile to ensure my service was correct and would ensure quality and safety. Even though Great service. My Service Advisor, Jon Pepper, went the extra mile to ensure my service was correct and would ensure quality and safety. Even though I live outside the Roseville area I prefer to return to Roseville Toyota and not to another Toyota store in my area. More

Service The staff that helped us is superb. With the exception of the detail work that was done just before we were through, it was a pleasant experience. The staff that helped us is superb. With the exception of the detail work that was done just before we were through, it was a pleasant experience. More

No review. Everything went as predicted. Negotiated price, wait, and re-negotiated price again. Henley was fantastic in assisting to finalize the price for purch Everything went as predicted. Negotiated price, wait, and re-negotiated price again. Henley was fantastic in assisting to finalize the price for purchase. Eli was helpful except the fact he forgot to receive my down payment. I called Henley to inform him of the issue. Problem was solved and everybody when their way. More

Excellent customer service I was scheduled for my first 5000 miles check up and everyone I spoke withbLacy and Robin were extremely helpful. My appt. was at 10;10am on June 12, I was scheduled for my first 5000 miles check up and everyone I spoke withbLacy and Robin were extremely helpful. My appt. was at 10;10am on June 12, 2018. I pulled into the service and a woman directed me to Lacy and from Lacy I spoke with Robin my salesman about a scratch on my when I purchased and Robin had a woman look at the scratch and then a gentleman came and took my car after it was serviced and fixed the scratch. Everyone I dealt with were extremely pleasant and helpful. All of my questions regarding my car were answered in a professional and helpful manner. More

work with your bad credit I leased Corolla Se 2018 silver , I had a very bad credit but I have to get it for my Mom , I want to make her happy, I went to Roseville Toyota becau I leased Corolla Se 2018 silver , I had a very bad credit but I have to get it for my Mom , I want to make her happy, I went to Roseville Toyota because My brother purchased his car from them, he recommends Sam Sarwari . I met him In dealership and he showd us so many cars.(he was really patient ) And finally I found affordable car my mom . And After couple hours I got the Bast deal . Im happy and I"ll send alot of ppl to the delar especially Mr.Sam .Thanks Again. More

Good service center, need some improvement A decent service center. They automatically assumed I didn’t want my car washed so they marked no for a car wash. Still not washed when I picked it u A decent service center. They automatically assumed I didn’t want my car washed so they marked no for a car wash. Still not washed when I picked it up. Overall disorganized. the representatives were panicked and didn’t know how to handle two people. More

New brakes and rotors I replaced my rotors and brake pads myself with aftermarket parts. I used the same hardware and bolts that were already on the vehicle. I heard a gr I replaced my rotors and brake pads myself with aftermarket parts. I used the same hardware and bolts that were already on the vehicle. I heard a grinding noise from my front left rotor. Immediately took it to Toyota to replace my brake fluid and check on the noise. They stated back brakes and rotors are good. They stated a bolt was grinding on both front rotors. They suggesting replacing both front rotors, brake pads and hardware for $1,200. I picked up the car as is and drove it home. I bought new caliper bracket bolts (dealership stated these were the bolts grinding on rotors) from auto parts store for about $6. Took apart front brakes and rotors to find it was grinding on front left only, not both front rotors. Once I replaced the caliper bracket bolts with new ones the grinding and noise went away. Not sure why the original bolts were longer on the front left. Fixed the issue for $6 and about 30 minutes of my time. Dealership wanted $1,200. Don’t think I’ll wver be going back to Toyota Dealership in Roseville ever again. More

Probably not This the 3rd or 4th time I have had my truck in for service and the second time I have gotten it back with greasy hand and arm prints on the door and This the 3rd or 4th time I have had my truck in for service and the second time I have gotten it back with greasy hand and arm prints on the door and center console. The first time I showed a service advisor. This time I did not because it seems like standard operating procedure. It was not the service advisors fault they were easy to deal with and helpful. More