Roseville Toyota

Just what I wanted! I new exactly what I wanted to purchase and Chris Scarbrough found the car I was looking for. His experience made my purchase fast, informative and f I new exactly what I wanted to purchase and Chris Scarbrough found the car I was looking for. His experience made my purchase fast, informative and fun. I will definitely come back to Chris and will recommend him to others. What a pleasure to be able to buy a car and feel confident about it. Joe Beitzel in finance was very easy to work with also. I could tell they both actually had my best interest at heart. More

Oil change. They schedule my next appointment. The service for an oil change is always fast. I paid for the extra oil change warranty. Everyone is cheerful and h They schedule my next appointment. The service for an oil change is always fast. I paid for the extra oil change warranty. Everyone is cheerful and helpful. More

Excellent and fast service Took my sons car in for an oil change and a tire rotation. It was back to me with all services completed and it was washed within a hour. Took my sons car in for an oil change and a tire rotation. It was back to me with all services completed and it was washed within a hour. More

Sean was excellent Sean was obviously busy. He was concerned that I was happy with my experience at Roseville Toyota because he knew how awful I had been treated previou Sean was obviously busy. He was concerned that I was happy with my experience at Roseville Toyota because he knew how awful I had been treated previously by Cory. I can honestly say he went above and beyond to see that every detail was taken care of. He kept me informed of what was happening with my car and approximate times and costs of repairs. I felt his friendliness was guenine. I was very pleased with Sean and will request him to be my service advisor. Roseville Toyota is 55 miles from my home but I feel it is worth the drive. With all due respect Cory still needs some polishing . More

Sale of a used car. I was treated with respect and dignity. I have challenging credit and the sales person worked hard to make a deal for me. I walked away with a car! I was treated with respect and dignity. I have challenging credit and the sales person worked hard to make a deal for me. I walked away with a car! More

Courteous and prompt Car was ready on time. The service department is busy but well organized so that they are able to process patrons efficiently. The waiting area is c Car was ready on time. The service department is busy but well organized so that they are able to process patrons efficiently. The waiting area is clean and well maintained. More

Great pricing. They were able to beat out any other dealers. I have recommended a lot of friends and family here. Just shop around other places first then come here. Sales and financing rep were easy to work w I have recommended a lot of friends and family here. Just shop around other places first then come here. Sales and financing rep were easy to work with and treated my family with respect. More

Great sales experience, no hassle A great sales experience. There was no haggling or games. I appreciated the fast purchase cycle and quick results. Robin was an excellent sales partne A great sales experience. There was no haggling or games. I appreciated the fast purchase cycle and quick results. Robin was an excellent sales partner. More

Maint.appt Intake was easy and fast, service was done as estimated and on time . Friendly staff At the end of service, adviser offered to do next service appt. Intake was easy and fast, service was done as estimated and on time . Friendly staff At the end of service, adviser offered to do next service appt. which was a nice gesture. More

Review Showed up for a 10:20 am appointment at 10am for oil change. Service members always have a hard time finding my information every time I call to sche Showed up for a 10:20 am appointment at 10am for oil change. Service members always have a hard time finding my information every time I call to schedule my appointment and when I show up because my last name is misspelled in the system and has never been changed to solve this problem for future appointments. The service rep gave me a timeframe of 1 hour to 1.5 hours. At approximately 11:45 I started to walk around the retail area waiting for my name to be called or my phone to ring and while doing so I Walked by the service rep who was chatting with another employee. 12:30 arrived and I’m still waiting for an announcement that my car is ready. I take the initiative to walk over to the office of the rep and she walks past me as I’m walking into the office. A few minutes later she shows up and asks if I received her text message that she sent at 11:30. I didn’t receive a text or any other form of contact that my car was ready. I’m not sure why I would receive a text message for my service completion when I have always been contacted by phone call or intercom announcement in the past. I’m also not sure why an hour had gone by and there was no contact from the rep who had walked past me several times during that hour time frame. There were no text messages sent to my phone by the computer the rep used and she admitted that this has happened before so why would she not use another form of contact to let me know of the service completion? I’m still debating on whether or not to return to this location now that my service contact is up and I have other choices. More