Roseville Toyota

Endless delays Our salesman Darrin Watson was outstanding and the ONLY reason we finally bought our car. The whole financing department was a horrendous trip through Our salesman Darrin Watson was outstanding and the ONLY reason we finally bought our car. The whole financing department was a horrendous trip through xxxx. My daughter is pregnant and I asked if we could step out for food and was told it would b about 20 Mins more. It was HOURS more. We had to bring the first car back because they sold us a car that couldn’t b financed as long as they had tried to finance it. Not our fault. When we returned the car we were at the dealership from 2:00 until after 9:00 pm. No food for a pregnant woman. We were offered popcorn and water. Not allowed to leave and get a meal. REALLY?? Appeared dealership had few people that could work with our financing needs. Just say so. We would have left. By 9:00 pm our finance person was curt and tired but so were we. Very unpleasant experience except for Darrin who was friendly, courteous and did his very best to accommodate us. More

time consuming but painless Buying a car and going to the dentist are similar to me, don't like doing either one. But I was satisfied with the end results Buying a car and going to the dentist are similar to me, don't like doing either one. But I was satisfied with the end results More

Service I had to take in my Rab for for service. And had them check out some noise. I only like to go see Kyle or one of his teammates because they always tak I had to take in my Rab for for service. And had them check out some noise. I only like to go see Kyle or one of his teammates because they always take good care of me. Thank you Paula Barkley More

Every oil change I wait hours I love the quality of service R.T gives, but I am tired of waiting hours for my oil changes. I own a Chevy and take it into the dealer who I purchased I love the quality of service R.T gives, but I am tired of waiting hours for my oil changes. I own a Chevy and take it into the dealer who I purchased from because I’m loyal. When I schedule appointments you would think that they would end up getting the right air filter, oil from Chevy. Etc so I always get told hey we are waiting for this or that and there is just a lack of communication problem. I’m starting to think maybe I should take my business elsewhere. I have purchased my last car from R.T and loved the service there. Pretty disappointed 😔 A couple weeks ago I scheduled my service for a weekday and she told me and sent me an email confirming the appointment. The next day she calls and said that my appointment was the next day while confirming the appt. I said no I have an email you told me it was today. The lack of communication from the scheduling department to the service department is just insane. More

Bought a 2015 sienna 5 months ago Went for recall and oil change. Had to pay for new battery and to update the entertainment center since it was rebooting all the time. Doesn't ma Went for recall and oil change. Had to pay for new battery and to update the entertainment center since it was rebooting all the time. Doesn't make since that it is not covered by warranty. More

Great Everyone was very courteous and helpful . I would recommend this dealership time anyone that I know who is looking for a car in the future. Everyone was very courteous and helpful . I would recommend this dealership time anyone that I know who is looking for a car in the future. More

Second opinion. I needed a second opinion on a botched repair job. I met with Jon Pepper. He had the mechanic actually test drive my vehicle with me so the mechanic w I needed a second opinion on a botched repair job. I met with Jon Pepper. He had the mechanic actually test drive my vehicle with me so the mechanic would have a clear understanding if the problem. That proved to be very helpful and comforting to me considering all I had been through. I especially liked how when they spoke about Toyota they both used the word ‘WE’ when they were speaking about Toyota engines from the 90’s. They really take ownership of the Toyota name and exemplified that by the excellent service I received. They found the problem on first look, not the fourth, like previous shop. More

Pleasant experience Our Service Advisor is always very thorough and keeps me in the loop the entire time our vehicle is in for servicing. I really appreciate that! Our Service Advisor is always very thorough and keeps me in the loop the entire time our vehicle is in for servicing. I really appreciate that! More

Extremely pleased Dallas and Dan were amazing to work with. The process was quick and easy. All aspects of the transaction went well. I would recommend this dealership Dallas and Dan were amazing to work with. The process was quick and easy. All aspects of the transaction went well. I would recommend this dealership More

They are honest and efficient Never had these folks try to overcharge or get me to over commit like some other places. They perform the job on the same day typically and get my car Never had these folks try to overcharge or get me to over commit like some other places. They perform the job on the same day typically and get my car back quickly. More reasons to buy a Toyota if the service team is friendly, helpful and not sketchy. Maybe I've had bad experiences at other places but this one is great. More