Roseville Toyota

I'd say I'm far from the typical car buyer. I'm 37 and I still own and drive my first vehicle, a 1987 Toyota Pickup. Ultimately, due to changing jobs, I no longer had access to a company vehicle which I'd still own and drive my first vehicle, a 1987 Toyota Pickup. Ultimately, due to changing jobs, I no longer had access to a company vehicle which I'd had for the past 7 years, so the wife and I decided I needed a commuter. I'm tall with a bad back, and needed something that truly fit me. I kept an eye out for a used Lexus GS for months, and finally found one that met all my criteria at Roseville Toyota. I bring this up because we went to this dealer knowing exactly what we wanted. I greatly appreciate that they could tell we were there for one car and that one car only, and didn't try to steer us toward others nor sell us on a more expensive or newer model. Long Tran was professional, courteous, and bent over backwards to accommodate us and our requests, as did the finance people. There was one charge (my fault for misunderstanding) that we probably would have opted out of, but they were able to drop the price for that service and we kept it in the contract. Lets face it, car buying is kind of a hassle no matter where you go or what you get, but all things considered, this seemed a very smooth transaction. More

I don’t have any experience with this dealership. My sales person Isaiah Owensby was the best, he knew what I wanted and didn’t try to sell me something I would not want. He was friendly and very res sales person Isaiah Owensby was the best, he knew what I wanted and didn’t try to sell me something I would not want. He was friendly and very respectful and very patient, he found me my perfect car More

The Roseville Toyota dealer has been Very efficient in their service. The customer service is always attentive and thorough. I always enjoy their positive disposition. their service. The customer service is always attentive and thorough. I always enjoy their positive disposition. More

Roseville is my favorite dealership to service my car. I travel 50 miles passing other dealerships to get the best service I have ever had. travel 50 miles passing other dealerships to get the best service I have ever had. More

Gray friendly professional customer service was provided . Enjoyed the guest area and the facility. Loved the beautiful 1978 land cruiser in the showroom. Can I have it? Please . Enjoyed the guest area and the facility. Loved the beautiful 1978 land cruiser in the showroom. Can I have it? Please More

We expressed our intention to purchase a car posted here and they told us that they would sell it to us in person, but would not hold the car while we were coming 3 hours to get it in Roseville. We said we and they told us that they would sell it to us in person, but would not hold the car while we were coming 3 hours to get it in Roseville. We said we were coming and made the long trip immediately, and when we got there Matthew Salangsang (the salesperson who we talked to on the phone) told us that the car was still there and he would go get it. An hour later, we were still waiting. Another employee went to look for him or the car but neither him nor our car were anywhere to be found in their lots. We were told that managers at this dealer often drive the cars home or use them for personal use so someone has likely gone off with it. The car was never found even though they knew they hadn’t sold it. They knew neither where their employees were, nor their cars. We were VERY disappointed and made the 3-4 hour trip back home. We are very busy people who had to carve 8 hours of our time out for this treatment. We have yet to receive any kind of apology from the dealer. Do not go to this dealer. More

Considering i just bought a 60+ thousand dollar vehicle i think the experience was not that great. As recurring customer (the 4runner being the second new toyota i have bought from the Roseville toyota) think the experience was not that great. As recurring customer (the 4runner being the second new toyota i have bought from the Roseville toyota) i was expecting more. The finance department also screwed my financing which was supposed to go through my bank and pawned it off to completely different credit union. Which i am having to fix on my own as apparently roseville toyota is in charge of my financial decisions. As i explained at the dealership i am also looking to buy a 2022 tundra once released, but i am going to go with different dealership due to our experience with purchasing the 4runner. I was not expecting this type of stuff from a major dealer, and based on this experience i would not recommend them. More

Unfortunately, I wish I had better things to say about this dealership. The best thing about it is the one Service Advisor who has been the kindest to me. It's not his fault that his technicians do poor w this dealership. The best thing about it is the one Service Advisor who has been the kindest to me. It's not his fault that his technicians do poor work. All i know is that every single time I have taken my car into this dealership, I have gotten it back in worse condition than when I brought it in. Not just once either... Every single time, and i really do hate to say this because some of their employees, Steve Wenham, work extremely hard, going up and above for every person who he comes across. But not their technicians. They like to say that they do a full 17 point inspection every time... But it's a lie. They simply glance over the car and will point out only the obvious, rather than taking the time to actually DO their job. Which is incredibly disappointing. Not to mention its destroying my only means of transportation to and from work, which i HAVE to have in order to LITERALLY survive. So that's my take on this dealership. Thats the 100% truth. Might be harsh, but at least I'm honest. More

Everytime we go in to have our regular service done, Toyota seems to nickel-and-dime us. The past couple of visits, we were told repairs needed to be done totaling $4,260. We were either able to repair Toyota seems to nickel-and-dime us. The past couple of visits, we were told repairs needed to be done totaling $4,260. We were either able to repair things ourselves or take the car to a local small auto business. Total cost of labor and parts...$1,209. HUGE markups at Roseville Toyota. Guess they need helping paying for their fancy buildings and coffee shop. Not by us though. SUPPORT YOUR LOCAL SMALL AUTO BUSINESSES 👍 More

Gleb was top notch in service and in trying to get the price to where we could afford it, so his performance is 5-star. However I felt the sales management pushed back hard and would not deviate from the price to where we could afford it, so his performance is 5-star. However I felt the sales management pushed back hard and would not deviate from the MSRP which in past experiences buying cars is unheard of. The only discount I got on the price of the car was Toyota's manufacturer discount but nothing on the dealer local level.. They did discount the add-on's such as the service agreements, extended warranty, Express tracker, Lo-Jack, Cilajet and Llumar paint protection so I was happy with that. Jeremy in Finance helped us out greatly with the price of the service and warranty agreements so we give him 5-star rating for his efforts. We Love our new Camry SE! More