Roseville Toyota - Service Center

Good Service I got the service I expected. I am very satisfied and happy. My car was taken care of very well. Service technicians and consultant are caring. I got the service I expected. I am very satisfied and happy. My car was taken care of very well. Service technicians and consultant are caring. More

If this had been my first visit I may not come back. Checking in my vehicle for warranty service (with appointment) took over 40 minutes. Customer rep, Natasha, was not my assigne I may not come back. Checking in my vehicle for warranty service (with appointment) took over 40 minutes. Customer rep, Natasha, was not my assigned rep but I was unlucky.... She argued with me about my issue which had not been intermittent prior to arriving but for some reason my car decided to be difficult and behave well for her during drop off. So she was going to me home without service - which I understood but as soon as I went to leave I was able to repeat the issue so I went back to let her know. She said came back out to see it and reluctantly agreed to keep the car. Although she took the vehicle in for service but after 6 hours I had not received any updates. Had to call 2x over 2.5 hours - Natasha did not return my first call and they could not get her with a page either time -before finally getting in touch with Derek who was able to check in and advise the status of my vehicle. Apparently the morning exercise with Natasha had been a waste of time as the techs in the back still had to duplicate the problem before it could be fixed...leaving me to wonde why I wasted 40 minutes with Natasha while dropping off my vehicle. While doing close out paperwork with Derek when picking up my car, Natasha came by and interrupted us to tell him she was leaving for the day since “it was after 6”. I hope she was just having an off day and is not always as unprofessional with customers as she was during my interactions with her. To top it off, I had been asked while dropping off my car whether I wanted a free car wash - i had said yes and it was clearly noted on my paperwork. When I picked up the vehicle I was again asked if I wanted a wash and then was told it would be at least 15 minutes to get my car if I wanted a wash. No. Thank. You. Glad they didn’t wash it and leave it in the sun to get spots but... I have been to Roseville Toyota for many services over the last 20 years and, with a few exceptions, I have always been pleased. This last visit,however, was one of the worst. More

Regular service. I made an appointment to have my every 5,000 mile servicing done. I waited for my car in the comfortable lounge. While enjoying free coffee, I read I made an appointment to have my every 5,000 mile servicing done. I waited for my car in the comfortable lounge. While enjoying free coffee, I read the paper which I had brought with me. The service rep suggested a few added service needs to which I agreed. The car is 13 years old, and I have had no problems with it. I attribute that to good, regular servicing. Thank you Toyota for making such a good car. More

Scratched my truck I recently took my truck in for brake repair and while they were friendly and the job was done correctly, they scratched my truck from hood to tailgat I recently took my truck in for brake repair and while they were friendly and the job was done correctly, they scratched my truck from hood to tailgate. It looked it was keyed with a greasy tool. When I tried contacting the service rep I only got her voicemail and after leaving a message the only contact I received on the matter was the survey department. I was able to buff out the scratch, but I shouldn't have had too. I will not return for anymore service there. More

Cilajet and car detail My detail services was not done properly and the cilajet has been reapplied 3 times. I am not satisfied since the vehicle had missing spots and some p My detail services was not done properly and the cilajet has been reapplied 3 times. I am not satisfied since the vehicle had missing spots and some parts were not even scrubbed at all. Not inspected before calling customer that vehicle was ready. I have a scratch on my new leather driver seat and they informed me that it wasn't them well that's a lie since I am very careful and they aren't willing to fix something that was done well car was in for service. Very disafied More

Awful I have been coming here for years and usually the tire rotation is included in the service. They wanted to charge extra for every little service that I have been coming here for years and usually the tire rotation is included in the service. They wanted to charge extra for every little service that was rendered. I felt like I was being nickeled and dimed to death and things were added on that weren't even necessary. They said I needed brakes because there was a little bit of rumbling in the steering wheel, and when I asked what percentage the brake pads were out they said they never removed the tires to check the brakes. So why would I need new brakes if you never even checked the rotors or the brake pads ? This is just for openers I will never returned your service center again More

Roseville Toyota always knocks out my service needs ASAP! Call the day before, Roseville Toyota was able to get me in the next day for my 50 K service and it was done right on time, while I waited. Thanks aga Call the day before, Roseville Toyota was able to get me in the next day for my 50 K service and it was done right on time, while I waited. Thanks again Roseville Toyot! More

Very good Friendly staff. Efficient and fast service. Customer satisfaction was a priority. We were surprised at how fast our service was accomplished. Thank Friendly staff. Efficient and fast service. Customer satisfaction was a priority. We were surprised at how fast our service was accomplished. Thank you for the excellent service. More

Excellent service About a year and half ago I purchased a new truck and I’ve had some different issues with it and every time they have taken care of it. The service is About a year and half ago I purchased a new truck and I’ve had some different issues with it and every time they have taken care of it. The service is excellent and always doing everything possible to keep me happy. Thank you for all your help and keep up the good work!! More

Oil Change Efficiency and Thoroughness The Roseville Toyota service center is one of the most efficient and thorough service and I have been to has eight years old. They are friendly, k The Roseville Toyota service center is one of the most efficient and thorough service and I have been to has eight years old. They are friendly, knowledgeable, efficient, customer focus and well staffed. Their focus on the customer and thorough review/inspection of your vehicle allows me to rest assured that I receiving a honest and complete assessment of my vehicle. Their amenities (shuttle service, comfortable break/waiting area, car wash, etc) coupled with the expertise and efficiency makes them hard to leave, even though, you know you are paying slightly more than some random oil change shop. Thanks for such a great customer experience. Keep up the great work. More