Roseville Toyota - Service Center

Outstanding Customer Service It is simple....the best customer service is all a consumer is looking for. I've found that once your service representative develops a good rapport w It is simple....the best customer service is all a consumer is looking for. I've found that once your service representative develops a good rapport with you and looks out for your best inerest, you want to maintain that relationship by scheduling all of your appointments with that person. For me, that person is Courtney Guetschow. Time and time again, she has provided outstanding customer service. I'm puzzled as to why you don't have her listed by name in your survey. More

Outstanding service center Roseville Toyota is just excellent. Their entire staff is professional, helpful, and friendly. Every time that I go there, I am completely satisfied w Roseville Toyota is just excellent. Their entire staff is professional, helpful, and friendly. Every time that I go there, I am completely satisfied with the service. Plus, they have popcorn and comfortable seating areas. It’s a great place to take your vehicle. More

Amazing customer service staff is great. Very helpful, caring and understanding.. service check in is quick. Thank you for making me feel comfortable taking care of my car. staff is great. Very helpful, caring and understanding.. service check in is quick. Thank you for making me feel comfortable taking care of my car. More

Great Timely, courteous service. Service advisor found several discounts that applied to my service and then called me to advise of work that needed to be Timely, courteous service. Service advisor found several discounts that applied to my service and then called me to advise of work that needed to be done in the future. More

Came in for warranty service Came for warranty service. Got a rental because it would be more than a day. Got everything fixed by the next day. Deducted 1 star because I was told Came for warranty service. Got a rental because it would be more than a day. Got everything fixed by the next day. Deducted 1 star because I was told they would update me that evening but did not. They called at 9 the next morning and said I needed to have the rental back by 1pm. So I did have to leave work work early to get it back. They also forgot to wash it but did take it back to wash it and have me a voucher for another time. The service was done well and they cleaned up the engine. More

Windshield wiper issue I brought my car in to fix a broken windshield wiper. I was given superb service and in a suitable amount of time. Also Steve was so helpful in exp I brought my car in to fix a broken windshield wiper. I was given superb service and in a suitable amount of time. Also Steve was so helpful in explaining what caused the issue. More

Wrong diagnosis 1. Charged $82 just to check why glove box wont open. They didn't even fix it. 2. Charged $65 to check console that was off the roller. Didn't even f 1. Charged $82 just to check why glove box wont open. They didn't even fix it. 2. Charged $65 to check console that was off the roller. Didn't even fix it. 3. Diagnosed heavyb gas kit leak. Got checked by another mechanic, no leak. 4. Car odometer was 154,000. Noted 121,000 on the paperwork. Will never go again...ridiculous!! I dont know if John Pepper knows what he is doing! More

Maintenance As soon as I drove up I had service. The tire guy sorry don't remember his name was great and Jon was a pleasure. As soon as I drove up I had service. The tire guy sorry don't remember his name was great and Jon was a pleasure. More

Good Service I got the service I expected. I am very satisfied and happy. My car was taken care of very well. Service technicians and consultant are caring. I got the service I expected. I am very satisfied and happy. My car was taken care of very well. Service technicians and consultant are caring. More

If this had been my first visit I may not come back. Checking in my vehicle for warranty service (with appointment) took over 40 minutes. Customer rep, Natasha, was not my assigne I may not come back. Checking in my vehicle for warranty service (with appointment) took over 40 minutes. Customer rep, Natasha, was not my assigned rep but I was unlucky.... She argued with me about my issue which had not been intermittent prior to arriving but for some reason my car decided to be difficult and behave well for her during drop off. So she was going to me home without service - which I understood but as soon as I went to leave I was able to repeat the issue so I went back to let her know. She said came back out to see it and reluctantly agreed to keep the car. Although she took the vehicle in for service but after 6 hours I had not received any updates. Had to call 2x over 2.5 hours - Natasha did not return my first call and they could not get her with a page either time -before finally getting in touch with Derek who was able to check in and advise the status of my vehicle. Apparently the morning exercise with Natasha had been a waste of time as the techs in the back still had to duplicate the problem before it could be fixed...leaving me to wonde why I wasted 40 minutes with Natasha while dropping off my vehicle. While doing close out paperwork with Derek when picking up my car, Natasha came by and interrupted us to tell him she was leaving for the day since “it was after 6”. I hope she was just having an off day and is not always as unprofessional with customers as she was during my interactions with her. To top it off, I had been asked while dropping off my car whether I wanted a free car wash - i had said yes and it was clearly noted on my paperwork. When I picked up the vehicle I was again asked if I wanted a wash and then was told it would be at least 15 minutes to get my car if I wanted a wash. No. Thank. You. Glad they didn’t wash it and leave it in the sun to get spots but... I have been to Roseville Toyota for many services over the last 20 years and, with a few exceptions, I have always been pleased. This last visit,however, was one of the worst. More