Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,130 Reviews of Roseville Toyota - Service Center
Sort by
May 16, 2018
Worst service department ever. I would not recommend I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immedia I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immediately. The service at this dealership has made me callous and removed all possibilities of ever buying a Toyota again. They should seriously fire every person they have in service, especially the ones that deal with customer service, or at the very least heavily retrain them. Every time they take over an hour to do an oil change or other minor maintenance and then the service writers that are supposed to call you up, are too busy playing games on their phones or texting their friends to care about their jobs. And this was the same kind of “service” we received in numerous visits. I once watched my car get parked and sat and waited to be contacted for it for another 30 minutes before I walked up to the girl, texting on her phone (not on a lunch break either), and asked her if my car was ready to which she replied it will be done when I call you up. 10 minutes later she called me up and said “it just finished”. I wish that I had names of these people so they could be dealt with, but honestly it’s not just one time, one trip, it’s every time and they’ve all been horrible except one nice young man that works in sales. I can not express enough that the service department is terrible, and will never get a recommendation from me. If I could give them 0 stars, I wouldn’t hesitate. This is forcing me to pick an employee, however they are not the ones responsible for this atrocious service but rather the survey won’t let me complete it without selecting it. No one has been a pleasure to interact with from service. More
by Gumbi143
Verified CustomerEmployees Worked With
Other Employees :
Cole Anderson, Darrell Dela Torre, Shane Oneill, Jim Stockman, Paul Hernandez
Helpful May 16, 2018
Advisor Jon Pepper is an exceptional advisor I will always have him help me He made my visit as painless as possible Besides being friendly he is knowle Jon Pepper is an exceptional advisor I will always have him help me He made my visit as painless as possible Besides being friendly he is knowledgeable and great to deal with More
by SROSEN183
Employees Worked With
Jon Pepper
May 16, 2018
Great service They were ready for me before my appointment. Provided great service keeping my schedule in mind and completed the work faster then promised. I defini They were ready for me before my appointment. Provided great service keeping my schedule in mind and completed the work faster then promised. I definitely recommend them to everyone! More
by ONE__RUNNING__GUY
Employees Worked With
Shane Oneill
May 16, 2018
Forgot to screw lug nuts on We live in Vacaville but bought our 2016 Tundra in Roseville so continued to make the hour drive for routine maintenance. However on 5/5/18 upon drivi We live in Vacaville but bought our 2016 Tundra in Roseville so continued to make the hour drive for routine maintenance. However on 5/5/18 upon driving away the rear passenger tire was slipping off the rotar as lug nuts were never secured by service dept which caused a damaged rim, brake/rotar and had to leave truck there for 4 days while these repirs were corrcted. More
by yoshii1980
Employees Worked With
Cole Anderson
May 16, 2018
Great Sevice I had my front breaks done as well as my oil change and tire rotation. The only negative or frustrating thing was the service tech neglected to put th I had my front breaks done as well as my oil change and tire rotation. The only negative or frustrating thing was the service tech neglected to put the tire pressure valve covers back on two of the tires. This has happened before too! More
by STEVELERNST
Employees Worked With
May 15, 2018
Excellent Chris & Shane have been my service guys for over ten years. They have serviced all 6 of my Toyotas. I recommend them both to all. Chris & Shane have been my service guys for over ten years. They have serviced all 6 of my Toyotas. I recommend them both to all. More
by CARTERS161
May 15, 2018
Oil change Awesome place for a oil change. People are so friendly and they give you a free car was and the price is not bad for an oil change Awesome place for a oil change. People are so friendly and they give you a free car was and the price is not bad for an oil change More
by Katie2008
Employees Worked With
John Pepper
May 15, 2018
Terrible experience 3 hours for a tire rotation and the car wash scuffed my paint. The lady at the desk took my keys and my name and then moved my car to the service gara 3 hours for a tire rotation and the car wash scuffed my paint. The lady at the desk took my keys and my name and then moved my car to the service garage where it sat for 3 hours. More
by jnoel1990
Employees Worked With
Short haired woman at valet desk
May 15, 2018
Regular maintenance check smooth sailing Appreciated the quick service and the feedback on maintenance items that I have been keeping up on. An easy visit and I think Toyota maintained my bes Appreciated the quick service and the feedback on maintenance items that I have been keeping up on. An easy visit and I think Toyota maintained my best interest in service recommended for the vehicle. More
by sjemes3
Employees Worked With
Sean Bouthillear
May 15, 2018
It is more than it is Free cup of coffee while my Tacoma gets an oil change plus tires are getting rotated in about an hour so I can go on with my day, I call that a perfec Free cup of coffee while my Tacoma gets an oil change plus tires are getting rotated in about an hour so I can go on with my day, I call that a perfect day👍🏼 Courtney even complemented my cologne too bad I didn’t remember the brand i was wearing🤷🏽??? Oh wait! I just remembered! Profile 18 amber wood, got it at Nordstrom 👍🏼 More
by mauro.davviz
Employees Worked With
Courtney M. Guetschow
