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Roseville Toyota - Service Center

Roseville, CA

4.3
2,158 Reviews

2,158 Reviews of Roseville Toyota - Service Center

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March 26, 2024

Very friendly crew and very professional! Thanks for taking good care of my car! 🚗. You guys rock! More

by Singlecc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Roseville Toyota responded

It's great to hear that Kyle was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Roseville Toyota! Best Regards, Michael Ortiz Service Manager

March 14, 2024

Service Department billed 4 services on 9/21/2021 wiping out my Toyoguard Extended warranty. Their service advisor took pictures of my service record showing this occurred. It’s been 2 years and at least 5 More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabriel Mayhew was the one who showed me my service record he was helpful
Mar 15, 2024 -

Roseville Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Michael Ortiz Service Manager

Mar 19, 2024 -

Customer responded

Toyota Corporate Brand Engagement has reached out 4 times to you to restore my warranty. I have the screenshots provided by your service advisor showing the entire record and all 4 services 2 oil changes, tire rotations all billed on one day. I’ve contacted your dealership multiple times all ignored. Restore the Toyoguard warranty I purchased. I have contacted you all so many times, and I was forced to come back to you when you all broke my lug nuts during a previous service visit. I went to another dealership and they could not rotate my tires because you all broke my lug nuts. Restore the warranty.

March 13, 2024

Everytime i get my service done at Roseville Toyota i am delightfully reminded of the fact that my car, this dealership and its awesome employees are the reason that doing business here is probably the smar More

by BigBadBarbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Rush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bernasconi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Roseville Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Michael Ortiz Service Manager

February 28, 2024

I am happy with the service I had for the last two years service and More

by leogomez65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Feb 28, 2024 -

Roseville Toyota responded

Leo, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Roseville Toyota. Best Regards, Michael Ortiz Service Manager

December 13, 2023

I have issues with this dealership in the past, that were resolved satisfactory. I just a little concerned that on my last visit (12/12/23) my tire presure light was on, so I figured after they service the v More

by jgcrosbytax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OSkuie, Omid
Dec 15, 2023 -

Roseville Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Michael Ortiz Service Manager

December 12, 2023

Service advisor Katlyn was very efficient and kept me informed. Price for repair to transmission seems to be way of out line. More

by lindasilvers801
Recommend Dealer
Yes
Employees Worked With
Katlyn
Dec 12, 2023 -

Roseville Toyota responded

Thank you, Linda. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Michael Ortiz Service Manager

December 06, 2023

I am impressed every time I come to the dealership to service my RAV4 and notice how well run your dealership is. More

by Sharoniverson6186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tapp, Logan Robert
Dec 06, 2023 -

Roseville Toyota responded

Sharon, We are very happy to hear Tapp provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Best Regards, Michael Ortiz Service Manager

November 21, 2023

I was greeted upon arrival on the front drive. After a few moments, I was escorted to my service advisor, Kyle. More

by mvoreyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Roseville Toyota responded

Thanks for the review, mvoreyer! We're glad to know that Kyle and our team at Roseville Toyota provided you with a warm welcome. We hope to serve you again down the road.

October 31, 2023

As always, it was a very good experience. Logan was a pleasure…friendly, knowledgeable and professional. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LOGAN
Nov 01, 2023 -

Roseville Toyota responded

Annie, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Logan met your expectations. Thank you for choosing Roseville Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Michael Ortiz Service Manager

October 27, 2023

I bought my car from this Toyota dealership and while a few things were needed to repair was done quickly and I have never taken my car anyplace else. I feel they are trustworthy and have my concerns cove More

by patattheoaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Roseville Toyota responded

Thank you for choosing Roseville Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Michael Ortiz Service Manager

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