I purchased a 2021 RAV4 Hybrid on 9-1-26.
I love the vehicle, was ok with the price and trade in of my vehicle. During the final sale, the closer (a well dressed Black man with a nice watch)
I love the vehicle, was ok with the price and trade in of my vehicle. During the final sale, the closer (a well dressed Black man with a nice watch) sold me on a security device…KARR security. I was told I could track my vehicle and it was such a great deal. After coming home and putting the KARR app on my phone, I found that the device wasn’t what I had been sold. I called KARR and discussed the issue. I was told this device had been misrepresented, as was installed for “lot management “ google claims it can be easily hacked and makes it easier to steal my car.I relayed this to the salesman, but there was NO follow up.
Google gives the device a terrible review. I keep receiving unwanted ads from the dealer via email and their unsubscribe just puts you in a loop that will not let you unsubscribe.
I don’t like to be Lied to for stupid $1,800 add on.
I am going to take the issue up with Toyota Corp. I will take my vehicle to another dealership for any services.
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by Skybug Flyer
Sep 24, 2026 -
Roseville Toyota responded
Thank you for taking the time to share your feedback. I’m sorry to hear about your frustration regarding the KARR security product and the follow-up after your purchase. I’d appreciate the opportunity to learn more about your concerns and discuss them with you directly. Please contact me at your convenience.
Thank you,
Branden Rush - Sales Manager - brandenr@rosevilletoyota.com
This dealership has no moral compass.
They charged my inexperienced son twice the sum the car was worth. When I confronted them about it, they only said "He signed the purchase agreement.
They charged my inexperienced son twice the sum the car was worth. When I confronted them about it, they only said "He signed the purchase agreement." While I agree my son should have done more research on the car's value ahead of time, does anyone believe decent people would take advantage of his ignorance? This is how car dealers have gotten such a negative reputation.
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by Sammy
Sep 17, 2026 -
Roseville Toyota responded
Sammy, I regret to hear about your dissatisfaction with the deal your son received and any distress this has caused you. We aim to offer fair prices to our customers and this feedback is concerning as it doesn't reflect the kind of service we wish to deliver. I would like an opportunity to address this situation further so please feel free to reach out at any time. Best regards, Branden Rush - Sales Manager - brandenr@rosevilletoyota.com
Watch out!
Make sure you know the true value of the car you're interested in by looking at sites like Edmunds, Blue Book, or Car Fax. This dealer sold my inexpe
Make sure you know the true value of the car you're interested in by looking at sites like Edmunds, Blue Book, or Car Fax. This dealer sold my inexperienced son a car for twice its value. When I confronted them about it, they did not deny their dishonesty but only said "he signed the purchase agreement."
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by Wary Mary
Sep 08, 2026 -
Roseville Toyota responded
Hello Mary,
We’re sorry to hear that you feel this way about your son’s purchase. Our pricing is presented transparently, and we strive to communicate clearly throughout the purchasing process and do not intentionally misrepresent vehicles or act dishonestly.
We respect that you may feel the vehicle was not the right value for your son, but ultimately a signed purchase agreement reflects the terms of the transaction that were agreed upon. If your son would like to discuss the specifics of the purchase further, we’d be happy to connect with them directly and go over the details.
Best,
Branden Rush - Sales Manager - brandenr@rosevilletoyota.com
Unprofessional and after purchasing multiple vehicles
from the facility, I will never return! Management could care less about providing service.
from the facility, I will never return! Management could care less about providing service.
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by bear_seibert
Aug 19, 2026 -
Roseville Toyota responded
After purchasing multiple vehicles with us, we’re disappointed to hear your recent interaction with management left you with this impression. We’d like to learn more about what occurred. Please contact us directly so we can discuss your concerns further. Branden Rush - Sales Manager - brandenr@rosevilletoyota.com
BUYER BEWARE ON VIN: 1G1RD6S55HU117545
I purchased this
exact Chevy Volt on July 9th. The Check Engine Light came on immediately, and a diagnostic by Roseville Chevy confirmed the main high-voltage EV batt
exact Chevy Volt on July 9th. The Check Engine Light came on immediately, and a diagnostic by Roseville Chevy confirmed the main high-voltage EV battery had failed and required a complete replacement. I returned the car to Roseville Toyota for a full refund.
As of mid-July, Roseville Toyota has relisted this exact vehicle for $11,062 with a generic 'Serviced' tag on CarFax. If you are considering this car, DO NOT buy it without requiring written proof from a GM dealer showing the main high-voltage battery was fully replaced—not just reset or cleared of codes.
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by wingwill
Jul 27, 2026 -
Roseville Toyota responded
We understand your concerns regarding the vehicle and appreciate you taking the time to describe your experience. We strive to provide accurate information and quality vehicles for our customers, and we take comments like yours seriously. We’d appreciate the opportunity to discuss your concerns and review the details of your experience directly. Please reach out to us using the contact information below at your convenience.
Best,
Branden Rush - Sales Manager - brandenr@rosevilletoyota.com
Jul 30, 2026 -
Roseville Toyota responded
Hello,
We appreciate you taking the time to provide additional context regarding your experience. We understand your concerns and take matters involving vehicle history, transparency, and customer feedback seriously.
As previously mentioned, we'd welcome the opportunity to discuss your concerns directly and review any relevant details. If you would like to continue the conversation, please reach out to me directly using the contact information provided.
Thank you,
Branden Rush - Sales Manager - brandenr@rosevilletoyota.com
Jul 28, 2026 -
wingwill responded
Hi Branden,
Thank you for reaching out. I prefer to keep all communications regarding this matter in writing for documentation purposes.
I left the online reviews and filed a formal inquiry with the Bureau of Automotive Repair (BAR) out of significant concern for consumer transparency and safety. Here is a brief recap of my experience with this vehicle:
July 9: I purchased the 2017 Chevy Volt (VIN: 1G1RD6S55HU117545) from Roseville Toyota.
July 14 & July 17: The Check Engine Light (CEL) illuminated almost immediately after purchase. Roseville Toyota sent the vehicle to Roseville Chevrolet for diagnostics.
July 21: Roseville Toyota called to inform me that Roseville Chevrolet confirmed the main high-voltage EV battery had failed and required a full replacement. Because replacement batteries were backordered with no clear timeline, Roseville Toyota unwound my contract and accepted the return of the car.
July 24: I noticed the exact same vehicle relisted on your website for sale at $11,062. When I called your dealership to inquire if the main high-voltage battery had been replaced, I was informed there was no record of battery replacement work in the vehicle's repair history.
July 27: The online listing was removed. Later that evening, a sales representative texted me offering other EVs and claimed that vehicles are automatically listed online upon arrival and that this Volt was "sent to auction."
However, claiming this was an automated system error does not align with the details of the listing. The listing had been specifically updated with the vehicle's new mileage (~86,700 miles, up from ~86,300 miles when I purchased it), reflecting the mileage added during my driving and diagnostic test cycles.
Relisting an EV with a confirmed failed high-voltage battery—whether for retail sale or through wholesale channels without full disclosure—presents serious financial and safety risks to the end buyer.
My reviews accurately reflect my documented experience with Roseville Toyota. If the vehicle has indeed been sent to auction, I trust the known battery defect was fully disclosed. Should you have official, written documentation from a certified GM service center confirming that the main high-voltage battery was fully replaced prior to any sale or transfer, I would be open to reviewing it.
Well, what can I say about this car dealership?
The staff are friendly—I don't know how, but somehow they convinced me to buy my car, and I don't regret it at all. It's just an incredible car, and
The staff are friendly—I don't know how, but somehow they convinced me to buy my car, and I don't regret it at all. It's just an incredible car, and the salespeople are very persuasive.
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by ammosob
Jun 22, 2026 -
Roseville Toyota responded
We love seeing a 5-star review! It’s great to hear our team was friendly and able to guide you into a vehicle you’re truly happy with. We’re especially glad you’re enjoying your new car and had such a positive experience with the sales team.
We really appreciate your kind words and thank you for choosing Roseville Toyota!
Kasra was a pleasure to work with.
He was friendly, knowledgeable about the car and warranty information. He made the process so much easier. I highly recommend him as well as Tony Ber
He was friendly, knowledgeable about the car and warranty information. He made the process so much easier. I highly recommend him as well as Tony Bernasconi at Roseville Toyota
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by wendybraccio
May 26, 2026 -
Roseville Toyota responded
Wendy, we're glad to hear Kasra and Tony were so helpful! Thank you for choosing Roseville Toyota and for sharing your support. Safe travels!
There is no better place to go, always the best service
and very reliable and friendly
and very reliable and friendly
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by rtmikenelson
Dec 29, 2025 -
Roseville Toyota responded
Thank you, Rtmikenelson. We look forward to seeing you again at Roseville Toyota!
Kasra very honest nicely served good experience with
kasra and other staff members good job for everybody
kasra and other staff members good job for everybody
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by kingch381
Sep 29, 2025 -
Roseville Toyota responded
We are so happy Kasra and the team left a great impression on you! Thank you for choosing Roseville Toyota and for sharing your feedback. We wish you all the best moving forward!
The sales representative Qasim was very nice and friendly
and the prices were very reasonable.
and the prices were very reasonable.
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by Salam abdulsahib
Sep 29, 2025 -
Roseville Toyota responded
The entire team at Roseville Toyota is so glad we earned your business. Thanks so much, Salam!