I have had the great misfortune of buying a 2015 Grand Cherokee, the Jeep that killed the Star Wars actor by running over him. The gear shift does not engage in a locked position. It is VERY dangerous. I had contacted the salesman, Brett Silver, and not gotten a response online, which he says is due to a time out, though he is able to pull up the online chat. I contacted Richard Miller, the general manager, via phone, he wouldn't take my call, I left a voicemail regarding my concerns about the safety of the car. He didn't call me back. Don in the service dept finally did and said there's nothing they can do. Yes, I had the recall "software" repair which did nothing. I went in Thursday to talk in person to Richard Miller, Derick Turbyfill, and Brett Silver about the safety of the car and an ongoing faulty computer system and they were thrilled to offer me to buy a 2016 model. The catch? I lose well over $10,000 if not closer to $15,000 to turn in the faulty 2015 model. They offered it to me as if it was a deal, but when you look at the #'s they would be making $ on both sales. I don't about other customers, but if a car has a recall on a major safety issue and the repair doesn't fix the problem, I'd be turning somersaults to make that customer happy. They are offering nothing other than selling me another car. And yes, Brett admits, the 2015 has plenty of complaints. My day will be spend alerting trouble shooters at regional and national level TV channels re: the ongoing safety problem at Jeep. Like VW and Toyota, this problem is being swept under the rug. I won't own another Jeep and I wouldn't recommend shopping at a dealer that won't stand behind their product. I've been nothing but kind throughout this transaction but not receiving a satisfactory outcome has caused me to take more serious action. Take your business elsewhere!