Ross Downing CDJR

Great customer service, Austin is the best salesman ever. Helped me get car approved in no time, took less than 10 in finance then out the door. Best service ever Helped me get car approved in no time, took less than 10 in finance then out the door. Best service ever More

No professionalism within service department. Service Rep try to make customer feel as if they are UNSURE of what their problem with the vehicle. No response to emails. Is this what doing busin Service Rep try to make customer feel as if they are UNSURE of what their problem with the vehicle. No response to emails. Is this what doing business has come to More

The service team was very professional and handled all of my concerns!!! The spoke to me with respect of my questions. my concerns!!! The spoke to me with respect of my questions. More

Sales and service was outstanding. They answered every question in a timely manner. I will recommend this dealership. They answered every question in a timely manner. I will recommend this dealership. More

I was met by a professional salesman fairly quickly upon arrival. He walked me through his inventory based on what I was looking for within my price range. I was blessed because what I wanted was just dropp arrival. He walked me through his inventory based on what I was looking for within my price range. I was blessed because what I wanted was just dropped off the truck. I took it for a test drive, and I was sold. He gave me a great deal on my trade-in. He got me the best savings offer they had. Saving me almost $10,000 off the sticker price. The financing was amazing; they got me what I thought was a deal on my APR for my credit score. I was approved within an hour of selecting what I wanted. Best experience, I believe, for my first time buying a new vehicle. Thank you, Ross Downing. More

Everyone was friendly and answered all my concerns with little wait time. I am very satisfied. little wait time. I am very satisfied. More

Purchased a new Ram Rebel and handled the entire deal remotely never setting foot o n the lot. We are out of state and needed a new work truck and fast. Herman was my rep and was top notch and was prof remotely never setting foot o n the lot. We are out of state and needed a new work truck and fast. Herman was my rep and was top notch and was professional from the start. More

Very satisfied with the service great prices no pushy salesman sales manager does a very good job salesman sales manager does a very good job More

Ross Downing CDJR always makes me feel welcome. Best dealership around. My service advisor Jushon, gets my vehicle taken care of like it’s his own. Best dealership around. My service advisor Jushon, gets my vehicle taken care of like it’s his own. More

Ross Downing Jeep in Hammond,La has had our Jeep in service 1.5 months of the last 2 months for warranty work, it is now August 2026. Out of the last 2 months, Ross Downing jeep had the vehicle for 1 e service 1.5 months of the last 2 months for warranty work, it is now August 2026. Out of the last 2 months, Ross Downing jeep had the vehicle for 1 entire month and now 2 weeks and counting. We have asked for a loaner vehicle for the these 2 weeks now so we can have a way of transportation while our vehicle is being serviced. We are continually being told there is no loaner vehicles and being left in the dark with little to no updates on our personal vehicle. We will never use or recommend Ross Downing dealerships for any reason, either sales or service again. This has been an overall negative experience that has been eye opening to the customer experience of Ross Downing Dealerships. More