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Ross Downing Chrysler Dodge Ram of Mobile

Mobile, AL

Overview
Employees
Reviews
Vehicles
4.5
322 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
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1150 Schillinger Rd S

Mobile, AL

36695

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Showing 322 reviews

March 27, 2026

Had an appointment made a few days prior to dropping my vehicle off , 2017 ram 1500 with 90k miles . Dropped off at 8 am with a requested front brake service and by 2 pm still no word or call. Stopped by More

by georgia_knowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron reed
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Apr 01, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Georgia, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

March 27, 2026

Mr. Floyd Robinson was very urgent and skillful in the process of putting together my deal. I told Mr. Robinson exactly what vehicle I wanted and that's the one I left with. Mrs. Makiala was awesome in my More

by whitejohnathan63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Floyd Robinson Finance manager/ Dillon salesperson
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Mar 28, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s wonderful to know our team delivered a seamless experience and helped you drive off in the exact vehicle you wanted. We appreciate you recognizing their dedication throughout the closing process. Enjoy your new ride and please reach out if there’s anything we can do down the road.

March 26, 2026

my car was in and out in no time. Everyone i had any dealings with was so very nice. More

by popsplac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Knowing your Chrysler Pacifica was serviced quickly and that our team made you feel welcome is wonderful to hear. Thank you for the five-star review. We appreciate the opportunity to assist and look forward to your next visit.

March 26, 2026

The staff is professional and friendly. They made sure I was taken care in every way possible. More

by lorenzo.matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We’re delighted you felt well cared for during your Ram 1500 service. Our team appreciates your kind words and looks forward to assisting you on your next visit.

March 25, 2026

Jonathan and Nikki were excellent to work with on my recent Ram purchase, both very knowledgeable and helpful. Perfect experience More

by FLMOWERMAN13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan and Nikki
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Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thanks for leaving a five-star review. We’re pleased our team was knowledgeable and helpful during your new Ram 1500 purchase. We hope you enjoy every mile.

March 25, 2026

Staff at Ross Doning Friendly, knowledgeable, professional, efficient,, capable. Accommodating, listened well, cooperative, customer focused More

by nathanmikel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We’re grateful you found our team friendly, knowledgeable, and efficient during your new Jeep Compass purchase. It’s wonderful we could listen to your needs and provide accommodating, cooperative service throughout the process. Enjoy your Compass, and we look forward to assisting you again.

March 25, 2026

I have been a client of the Dealership for many years. The staff genuinely cares about the service they provide. I would recommend this Service Center. More

by barbarahouse
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with the Service Team Members - Did not get names
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Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Your ongoing loyalty means a lot to us. We’re glad our team took great care of your Chrysler 200 and value your recommendation. We look forward to assisting you at your next visit.

March 25, 2026

Samantha and the service department are always a pleasure to deal with. I always bring my jeep here for service More

by Jldriskell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Mar 25, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for the 5-star rating. We’re glad you’ve had such a positive experience with our service department. We appreciate your loyalty and the trust you place in us when bringing your Jeep in for service.

March 24, 2026

Excellent Customer Service at Ross Downing Jeep Ram. Brandy Bowen, got my truck in and taken care of quicker than anticipated . Will have my business from now on. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Bowen
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Mar 24, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for bringing your Ram 3500 in for service. We’re glad we could finish the work sooner than expected. We look forward to assisting you again.

March 24, 2026

The experience with the service department was not only easy but the people were professional as well as friendly. Thanks More

by woodward_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sarah
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Mar 24, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for sharing your feedback. We’re glad the service on your Jeep Wrangler Unlimited was both professional and hassle-free. We appreciate your trust and look forward to helping you again.

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