Ross Downing Chrysler Dodge Ram of Mobile

This a dealership that exemplifies professional while being personable which Is needed for Customer Service that’s rare nowadays. being personable which Is needed for Customer Service that’s rare nowadays. More

I was immediately greeted and attended to by Samantha. (I believe that was her name). She remembered me as well. She was great. A thorough inspection and oil change was done. I’m a satisfied customer (I believe that was her name). She remembered me as well. She was great. A thorough inspection and oil change was done. I’m a satisfied customer More

Contract botched, causing extreme anxiety! Vehicle delivered with Wheelwell loose missing screws. Mudflap loose. Disappointed Vehicle delivered with Wheelwell loose missing screws. Mudflap loose. Disappointed More

Other than letting us come back the next day to finalize purchase, appreciate then staying so very late to close everything up in one day. purchase, appreciate then staying so very late to close everything up in one day. More

Once again, my lug nut was not tightened. After my last experience of my whole tire coming off, causing extensive damage; decided to give yall another chance. Especially being this service wa After my last experience of my whole tire coming off, causing extensive damage; decided to give yall another chance. Especially being this service was free of charge (as it should, the absolute least yall could’ve offered). I check the lug nuts before leaving and I was able to unscrew a lug nut with my fingers. I don’t know how your service department is still able to operate if you can’t ensure a simple task is done correctly. Once again, very disappointed in the customer service received from your top management Last occurrence, yall rented a vehicle for us to drive while you fixed the damage YOUR service department caused my vehicle. Which depreciates my vehicle! You didn’t even have the COURTESY to pay for the full tank of gas as I returned the rental vehicle. Absolute, pathetic customer service. Do better! You should be ashamed! More

Ron in service was great! They found the issues and completed it before the estimated time promised! They found the issues and completed it before the estimated time promised! More

I got a nail in my tire and contacted the service department to see about getting it repaired. As usual, Samantha took care of getting me right in for the repair. I had purchased the tire warranty department to see about getting it repaired. As usual, Samantha took care of getting me right in for the repair. I had purchased the tire warranty and when everything was ready, all I had to do was sign the invoice. More

Love this dealership Service Members very friendly and great knowledge of services.. Thank you all for great hospitality and services. great knowledge of services.. Thank you all for great hospitality and services. More

Bradley and Nicole was amazing. Very helpful and thorough throughout the whole process. I would highly recommend Very helpful and thorough throughout the whole process. I would highly recommend More

Awesome service each and every time! !! I'll tell all my associates about Ross Downing and their amazing service dept, and staff!! AK👍👍🥳 !! I'll tell all my associates about Ross Downing and their amazing service dept, and staff!! AK👍👍🥳 More