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Ross Downing Chrysler Dodge Ram of Mobile

Mobile, AL

Overview
Employees
Reviews
Vehicles
4.5
436 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
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1150 Schillinger Rd S

Mobile, AL

36695

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Showing 436 reviews

October 05, 2026

It went as I expected, the cost of a new tire was more than I expected. When I was younger I could get a whole set of tires for that price. More

by manionkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ELIZABETH SKIPPER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ross Downing Chrysler Dodge Ram of Mobile!

October 05, 2026

Did very well explaining everything, friendly, funny, and was very helpful with our process. Thanks More

by prblueangel23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DILLON GIACCHINA
5.0
This rating includes all reviews, with more weight given to recent reviews.
GARY KING
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We’re glad our team could make the purchase of your new Jeep Grand Cherokee L clear, friendly, and even fun. Your kind words mean a lot to us.

October 05, 2026

We've bought 3 vehicles from Jon. He's become more of a friend to us than just a salesperson. He even helped one of our friends to purchase his vehicle. Everyone at the dealership is More

by bri01k81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JONATHAN RUSSELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
GARY KING
5.0
This rating includes all reviews, with more weight given to recent reviews.
RON REED
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 05, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Knowing that Jonathan has become more than a salesperson to your family and even assisted your friend is truly rewarding. Your kind words about our team’s friendliness and willingness to help mean a lot to us. Congratulations on your new Jeep Grand Cherokee.

October 05, 2026

The team was highly efficient and welcoming. It was an excellent experience. The vehicle I purchased is amazing as well. More

by dstringer8814
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JONATHAN RUSSELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
GARY KING
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 05, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Knowing the purchase process felt efficient and welcoming is rewarding. We’re thrilled you’re enjoying your new Ram 1500. Your kind words and five-star rating mean a great deal to us.

October 03, 2026

Overall pleased with my Jeep Grand Cherokee and the buying experience from sales to financing to the Mobile app setup. . More

by lduncan12118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANDY OAKES
5.0
This rating includes all reviews, with more weight given to recent reviews.
GARY KING
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 04, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Knowing the seamless transition from sales to financing and mobile app setup met your expectations means a lot to our team. If you have any questions about your Jeep Grand Cherokee or its app features, we’re here to help as you enjoy your new ride.

October 03, 2026

Dealership was recommended. The service department has been easy to work with and very professional More

by d.elkins51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RON REED
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 03, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Knowing that you found the service on your Ram 1500 easy to work with and professional means a lot to our service team. We’re grateful a recommendation brought you to us.

October 03, 2026

They got me in and out quickly. I wish they had free car wash with service. More

by Mposey73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ELIZABETH SKIPPER
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAMANTHA TUBERVILLE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 03, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Our service team is pleased we could get you in and out quickly for the service on your Jeep Grand Cherokee L. Knowing you’d like a complimentary car wash with your service means a lot to our team.

October 03, 2026

Terrible diag and service. Multiple visits and everyone was terrible. I will be finding another dealer and service center More

by ttorreyhudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
COREY WILLARD
3.0
This rating includes all reviews, with more weight given to recent reviews.
RON REED
1.0
This rating includes all reviews, with more weight given to recent reviews.
ELIZABETH SKIPPER
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 08, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 03, 2026

Took my Jeep in on 9/3/26 finally picked up on 9/18/26. Please review my customer complaint list to see all that I needed repaired then look how long it took before RON REED said it was ready. It did crank More

by danneyhardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RON REED
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ZERO stars go to RON REED 👎👎👎👎
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Oct 08, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 01, 2026

No pressure to make a deal and offered a fair trade-in allowance. Andy made this the most enjoyable experience for buying a car. More

by jtoler33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANDY OAKES
5.0
This rating includes all reviews, with more weight given to recent reviews.
GARY KING
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Taylor
Print
Oct 01, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for sharing your experience and the five-star rating! We’re glad there was no pressure and that Andy could help secure a fair trade-in allowance during the purchase of your new Jeep Grand Wagoneer.

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