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Ross Downing Chrysler Dodge Ram of Mobile

Mobile, AL

Overview
Employees
Reviews
Vehicles
4.4
287 Reviews
Thank you for making your way to Encore Chrysler Dodge Jeep® Ram, your certified Chrysler, Dodge, Jeep®, Ram dealer serving drivers throughout Mobile and the surrounding areas. At our dealership, you’ll find a solid selection of new Chrysler, Dodge, Jeep®, Ram for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chrysler, Dodge, Jeep®, Ram technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Encore Chrysler Dodge Jeep® Ram in Mobile today for quality vehicles, a friendly team, and professional service at every step of the way.
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1150 Schillinger Rd S

Mobile, AL

36695

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Showing 287 reviews

April 20, 2026

Service was as briefed, the service department seemed to work hard to get the parts required and get my car back to me as fast as possible More

by audra.k.forteza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy B
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Apr 20, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great to hear our service department followed your briefing and sourced parts efficiently for your Jeep Grand Cherokee. Getting you back on the road swiftly matters to our team. We’re here whenever you need further assistance.

April 17, 2026

I took my 2018 Jeep Wrangler in for the 125K service. Samantha Did a great job helping me. More

by stablera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 17, 2026

I bought a used car. They didn’t tell me that it was wrecked the back end messed up and he’s gonna still make me pay 175 towards the 500. More

by fosterjenny37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Milligan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Jenny, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

April 16, 2026

Took truck in for scheduled service and all done timely. Ms Tuberville is a great service rep. More

by edko49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Tuberville
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Apr 16, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for choosing us for your Ram 2500’s scheduled service. We’re glad the work was completed on time and that our service team met your expectations. We appreciate your feedback and are here for any future maintenance needs.

April 16, 2026

Great customer service, staff was great, coffee was good, waiting time was reasonable and understandable More

by alfonsusescalona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Apr 16, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for highlighting our friendly staff, good coffee, and reasonable wait times during your Jeep service. We’ll be sure to pass your comments along to the team. We look forward to assisting you again.

April 15, 2026

No pressure great deal. Shopped around no one could compare to Ross Downing‘s prices. Very happy with Ross Downing. More

by arthurjewel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

It’s great to hear you found a no-pressure deal on your used Toyota and felt our pricing was unmatched. Thank you for sharing your experience and for choosing us. We look forward to helping you again.

April 13, 2026

Great service with a wonderful customer service team. Samantha, is always wonderful and personable on every visit. More

by tdum10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Apr 13, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thanks for highlighting our customer service team’s efforts. We’re pleased each visit feels personable. We appreciate the opportunity to care for your Dodge Challenger and look forward to your next service appointment.

April 13, 2026

Customer service is always exceptional. I went in, was greeted almost immediately and the crew got started. More

by lcg802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Turber
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Apr 13, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Thank you for sharing your experience with our service team. We’re glad you felt welcomed right away and that our crew got started quickly on your Jeep Grand Cherokee. We look forward to helping you again.

April 10, 2026

My experience with the service leader Ron was perfect! I missed having complimentary drinks and snacks. I have owned a Jeep for decades and never got service done without those thoughtful amenities. Ron w More

by Christalwaller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Reed
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Apr 11, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

We appreciate your longtime trust in bringing your Jeep Grand Cherokee to us. It’s great to hear the service leadership stood out, and we apologize for the missing complimentary refreshments. Your feedback will guide us as we seek ways to make every visit feel more special.

April 10, 2026

Clean and friendly atmosphere. Prompt appointment available for services needed on my Jeep Compass. Satisfied More

by wilson889142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Apr 10, 2026 -

Ross Downing Chrysler Dodge Ram of Mobile responded

Hi, thank you for noticing our clean and welcoming environment. We’re glad we could book a prompt appointment for your Jeep Compass and that you’re satisfied with the service. Please let us know if there’s anything else we can help you with.

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