Ross Downing Chrysler Dodge Ram of Mobile

I was surprised to hear they no longer provide rides to customers who need to leave when getting an oil change. I had my two small children with me and we had to sit and wait. I was unable to receive the f customers who need to leave when getting an oil change. I had my two small children with me and we had to sit and wait. I was unable to receive the free car wash because I couldn't stay for for an additional 2hrs to wait. My daughter has Autism and it was hard enough staying for the initial 2hrs. More

Friendly service staff and clean atmosphere. Satisfactory service completed again on my Jeep Grand Cherokee. Satisfactory service completed again on my Jeep Grand Cherokee. More

My truck has been in the service department since January 8 2026 and as of march 2 2026 they still haven’t been able to fix it. I have no vehicle to drive and this dealership doesn’t offer a loaner car and t 8 2026 and as of march 2 2026 they still haven’t been able to fix it. I have no vehicle to drive and this dealership doesn’t offer a loaner car and the warranty does a reimbursement of a rental vehicle up to 60$ a day but unfortunately I don’t have that kind of money since I still have to pay the financing for the truck. More

Grea staff! I wasn’t sure in and out very quick! I try to use them for everything! I wasn’t sure in and out very quick! I try to use them for everything! More

Have to be honest, I will never go back to this dealership to buy a new car or use the service center. Took my van in on Monday at 8:15 A.M. and that's when the fun started. My husband and I call dealership to buy a new car or use the service center. Took my van in on Monday at 8:15 A.M. and that's when the fun started. My husband and I called three times to get updated on what was wrong and no one returned our call. We even stopped by around 4 P.M. and no one could tell us what was up with the van. Well finally on Tuesday around 4 P.M. we get a call about what is wrong with the van. They did fix it but it took until Wednesday to get our van back. Either way the customer service is a joke and no one seems to be in a hurry at this place. I can see now why the dealership just changed hands. Good luck turning this place around Ross Downing. More

Recall work was handled quickly and Brandi was helpful in teaching me about dashboard settings. teaching me about dashboard settings. More

I did not get a real clear reason why I need done what the said I did. He said I didn’t take care of my van when it comes to service. That is quite contraire! I am meticulously in taking care of my v the said I did. He said I didn’t take care of my van when it comes to service. That is quite contraire! I am meticulously in taking care of my van. I keep it serviced. You folks have even worked in it in the past. If he had looked it up he would have known it. He also contradicted himself on my oil. He said it was leaking oil all over the place. I know for a fact I have no oil leaks. There has never been oil under my van. It doesn’t burn oil and has been low on oil. I generally take it to UJ and get it serviced but I thought I would try you out. He said my oil was low and that’s why the engine was stopping. That made no sense to me because no lights on the dash. He then said doesn’t mean anything. Then when I picked it up the van and I had no work done on it, he said the oil level was fine and didn’t do any oil changes because it was still good but they still replaced the sticker in the windshield anyway. I took it to another shop and they looked at everything. They said oil was fine. Before I left your shop I did ask the guy really why was the van dying and he finally said it was a loose battery cable. The real issue with the noise was the power steering fluid just needed to be replaced. I took it somewhere and they did it for $100. He was trying to sell me $4000 in work that did not need to be done. More

The sales team was great to deal with. always happy to help with any concerns. always happy to help with any concerns. More

As always the office staff that great you and process your information do an outstanding job! The issues seem to come with the actual service. For the second time after doing a walk around of my vehicle your information do an outstanding job! The issues seem to come with the actual service. For the second time after doing a walk around of my vehicle I found issues. This time the hood wasn’t closed and a bunch of leaves were in the engine compartment clogged a couple of rubber lines. 1st time a asked for a tire rotation with my oil change, was done and had to make a second trip because it had not been done and I paid for it. I don’t have issue with the actual services, buts the little things that that keep happening cause doubt and trust issues. With the hood not being closed, at least 2 people had to see that big Red indicator before it was parked in the pick up lot… More